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Re: [Ayatana] Getting users to care (was Re: [Fwd: Re: Update manager])



On Tue, Jun 16, 2009 at 1:20 PM, Scott Kitterman <ubuntu@xxxxxxxxxxxxx> wrote:
On Tue, 16 Jun 2009 11:40:12 +0530 mac_v <drkvi-a@xxxxxxxxx> wrote:
...
>It is accepted that the icon is NOT very useful and also ignored
...

I have to disagree.  This has been repeatedly asserted, but I don't recall
any actual studies that support this.

This change has been overwhelmingly negatively received by all classes of
user.

Would you mind showing us some evidence of said "overwhelmingly negatively" reaction? From what I've seen on the mailing lists so far, those complaining about the update pop-under mostly belong to a small, yet very vocal group of power users. Power users are often adamant about having absolute control over their computers, so it is no surprise that some of them find it very irritating when their computers open windows without their explicit consent. I'm not sure, however, that this is the case for most users (myself included, and I'm  a power user, for sure). I would expect most people to just confirm the updates and keep going with their lives, but, as I said, if you have clear evidence that contradicts my expectation, I'll be glad to see it.

My own view is that the old method was quite reasonably discoverable for
users that cared about updates and that being more obvious isn't going to
cause signficant numbers of users that don't care to suddenly start doing
so.  I think mostly this change is annoying both groups.

I think I've heard someone mention usability studies showing this not to be the case, but I can't find it right now. It would be good to have hard evidence here, anyway.

...

M. S.