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[Bug 1020048] Re: after certain time printing to cups stops working

 

This still affects cups in precise. I've asked in #ubuntu-bugs for a
precise task to be added, but in the meantime, here's a debdiff.

Patch is based on http://www.cups.org/strfiles.php/3164/str4187.patch
from upstream STR#4817 (CUPS 1.6.2, released in raring) plus improvement
from upstream git 80360a5e (CUPS 1.6.4, released in saucy), backported
to precise.

I've had users at several sites running this patch in production for the
last 3 weeks, with no regressions reported.

** Patch added: "cups_1.5.3-0ubuntu8.1.debdiff"
   https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/1020048/+attachment/4031587/+files/cups_1.5.3-0ubuntu8.1.debdiff

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https://bugs.launchpad.net/bugs/1020048

Title:
  after certain time printing to cups stops working

Status in LibreOffice Productivity Suite:
  Invalid
Status in “cups” package in Ubuntu:
  Fix Released
Status in “libreoffice” package in Ubuntu:
  Invalid

Bug description:
  == Problem ==
  In our institution we are running only printers through a cups server. while freshly opened document prints well, after some time (few minutes) clicking "print file directly" and menu item "print" do not work any more. after close and open again, thing prints correctly. i have checked what exactly is going on in such cases and logs on the cups server don't show any submissions and/or errors so that the thing is obviously stopped at the level of libreoffice.

  == Analysis ==
  LibreOffice loses it's TCP connection to CUPS after exactly 5 minutes of inactivity and does not manage to reconnect. To reproduce: print something (to a real printer or cups-pdf), wait 6 minutes not printing anything, and print again. Then, nothing is printed. You can watch the TCP connection using
  netstat -tpn | grep soffice
  While it's working, it looks like this:
  tcp        0      0 127.0.0.1:48810         127.0.0.1:631           ESTABLISHED 13976/soffice.bin
  After 5 minutes, that connection is gone permanently.

  WORKAROUND: To set the timeout to 24 hours add this line to the top of /etc/cups/cupsd.conf :
  Timeout 62400

  ProblemType: Bug
  DistroRelease: Ubuntu 12.04
  Package: libreoffice 1:3.5.3-0ubuntu1
  ProcVersionSignature: Ubuntu 3.2.0-26.41-generic 3.2.19
  Uname: Linux 3.2.0-26-generic x86_64
  NonfreeKernelModules: nvidia
  ApportVersion: 2.0.1-0ubuntu8
  Architecture: amd64
  Date: Mon Jul  2 12:29:31 2012
  InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" Release amd64 (20120425)
  ProcEnviron:
   TERM=xterm
   PATH=(custom, user)
   LANG=en_US.UTF-8
   SHELL=/bin/bash
   LC_PAPER=en_GB.UTF-8
  SourcePackage: libreoffice
  UpgradeStatus: No upgrade log present (probably fresh install)

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