apport-hackers team mailing list archive

[Duncan Lithgow <duncan.lithgow@xxxxxxxxx>]

I ahev subscribed Apport upstream developers and Canonical Desktop Team.
I think this is the way to bring this bug to their attention. I am also
making the bugs mentioned before duplicates of this, otherwise they're
just a waste of space now that they're all marked 'invalid'

-- 
menu entry 'Applications > System Tools > Report a Problem ...' doesn't work
https://bugs.launchpad.net/bugs/483250
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Status in “alacarte” package in Ubuntu: New

Bug description:
Binary package hint: alacarte

Ubuntu 9.10 (Karmic) fresh install

Scenario
I've found an odd program which does somethinguseful but it's crashed and caused problems with another componant if my Ubuntu desktop machine. I know that the Ubuntu devs like us to use apport, but this application doesn't have apport integrated (it's from the 'universe' repository of course). So I look around for how to start apport so I can attach something useful to my bug report. Eventually I find that in 'System > Preferences > Edit Menu' I can enable a 'Report a problem...'. But as has been noted in bugs 479837, 368234 and 438847 this entry doesn't actually do anything. It doesn't even tell you that it doesn't do anything!

I've read those bug reports and uinderstand the reason for this menu entry being available but not doing anything, but that simply explains the reasons for the problem without fixing it.

For now I'm reporting this bug against alacarte because having the option of hidden menu items would avoid this bug.

A more useful solution might be for this menu entry to open and ask which application is causing problems, and then try and collect data about that application. We all know that sometimes things crash without being caught by apport.