c2c-oerpscenario team mailing list archive

[Billy Olson <697295@xxxxxxxxxxxxxxxxxx>]

Note: tips state..

Under Claims:
"Claims may automatically be linked to an email address using the mail gateway module."
Under Helpdesk and Support:
"Issues can be connected to the email gateway: new emails may create issues, each of them automatically gets the history of the conversation with the customer."

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https://bugs.launchpad.net/bugs/697295

Title:
  [6rc2] mailgateway for helpdes or claim impossible

Status in OpenObject Addons Modules:
  Invalid

Bug description:
  I try Sales - Configuration - Emails - Fetchmail services

Then I try to create POP server for model crm.claim or for crm.helpdesk with error message:

Error occurred while validating the field(s) object_id: Warning! Record for selected Model can not be created
Please choose valid Model

It works only with model crm.lead.

IMHO it should be possible to create objects for helpdesk and claims from fetchmail too.