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[pitititi <708616@xxxxxxxxxxxxxxxxxx>]

Yes, thanks for your help

1) install module fetchmail
2) Sale > Configuration >Email > Email Serve > New
3) Type : IMAP / Add Attachments : Yes / Active : Yes / Server - Username - Password - Port : My server information / SSL : no
4) Email Server action : Anyone / Model : crm.helpdesk (Helpdesk)
5) Confirm (all is ok in logs)
6) Put the button Fetch Emails

And the error appear...

i've trying with different serveur mail but i've the same error

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https://bugs.launchpad.net/bugs/708616

Title:
  [6.0.1] Fetchmail error : ascii

Status in OpenERP Modules (addons):
  Incomplete

Bug description:
  Hello,

    File "/openerp/bin/addons/fetchmail/fetchmail.py", line 152, in button_fetch_mail
      self.fetch_mail(cr, uid, ids, context=context)
    File "/openerp/bin/addons/fetchmail/fetchmail.py", line 204, in fetch_mail
      logger.notifyChannel(server.type, netsvc.LOG_WARNING, '%s' % (e))
  UnicodeEncodeError: 'ascii' codec can't encode character u'\xe9' in position 1: ordinal not in range(128)

  I've this error when i try to fetch emails. The mail is read in the
  box but the case isn't created.

  In my e-mail there isn't an accent or something like this.

  I've OpenERP 6.0.1 in fr_ch