c2c-oerpscenario team mailing list archive

["Amit Parik \(OpenERP\)" <amp@xxxxxxxxxxx>]

Hello DR Ferdinand,

I have checked your issue.
For ticket number in version 6 please follow the steps written below.

1. Use project_issue instead of plain CRM, so you see the ticker numbers.
2. If you want your customers to see the ticket number too, setup a base.action.rule to send them an email when a case is opened, and put the ticket number in subject or body, as you like.

Hope you will agree with this.

Thanks.

** Changed in: openobject-addons
       Status: New => Invalid

** Converted to question:
   https://answers.launchpad.net/openobject-addons/+question/147222

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https://bugs.launchpad.net/bugs/721180

Title:
  [6.0] crm - no more ticket number ?

Status in OpenERP Modules (addons):
  Invalid

Bug description:
  in v5 we had "visible" ticket numbers which have also been printed in the "subject" of emails
  this information is not available nay more - neither in mails not in in forms
  how should the communication with partners etc work now ?