c2c-oerpscenario team mailing list archive

[Manu <578106@xxxxxxxxxxxxxxxxxx>]

Jean-Christophe VASSORT,

unfortunately your patch doesn't work as expected. With your patch, you
can use the special keyword "%(case_description)s" just when a new case
is created. If you try to use it for example when a partner replies and
the case is in state "Pending" it will display False.

Also, with your patch, the right textbox with the buttons "Send to
partner and add to history" and "Add to history" below gets populated
incorrectly with the case description instead of being blank.

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https://bugs.launchpad.net/bugs/578106

Title:
  [CRM module] case description is "False" in mail notification

Status in openerp-france-localisation:
  New

Bug description:
  In CRM module, I created Cases Sections and I use the email gateway.

  I created a rule to be notified when a new case was come.

  It works but in the mail body,  the special keyword
  "%(case_description)s" returns "false" instead of the case content.

  I noticed when the mail is sent, datas are not yet written in DB.

  I changed the openerp-mailgate.py file to obtain what I wanted.