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Message #20443
[Bug 743723] Re: Helpdesk module crash
there's something more, before the crash I introduced two new records in
the form, I save them, I change to list view and these records doesn't
exist. After that I changed to form view, introduced a third record,
this time the record appear in list view, but when I came back to form
view, the crash happened.
I understand what you say, it is important be able to reproduce the
crash. Any way, because of the database was for testing purposes, I
deleted it and create again and the things works.
Thanks.
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https://bugs.launchpad.net/bugs/743723
Title:
Helpdesk module crash
Status in OpenERP Modules (addons):
Incomplete
Bug description:
Helpdesk module crash.
Step 1: I started helpdesk module, afterthat I changed the view from list to form; then, I got a crash error.
Step 2: This is the message I got:
Environment Information :
System : Windows-XP-5.1.2600-SP3
OS Name : nt
Operating System Release : XP
Operating System Version : 5.1.2600
Operating System Architecture : 32bit
Operating System Locale : es_ES.cp1252
Python Version : 2.5.2
OpenERP-Client Version : 6.0.1
Last revision No. & ID :Bazaar Package not Found !Traceback (most recent call last):
File "netsvc.pyo", line 489, in dispatch
File "service\web_services.pyo", line 599, in dispatch
File "osv\osv.pyo", line 122, in wrapper
File "osv\osv.pyo", line 176, in execute
File "osv\osv.pyo", line 167, in execute_cr
File "osv\orm.pyo", line 2921, in read
File "osv\orm.pyo", line 3041, in _read_flat
File "osv\fields.pyo", line 793, in get
File "C:\Archivos de programa\OpenERP 6.0\Server\addons\mail_gateway\mail_gateway.py", line 252, in _get_display_text
File "C:\Archivos de programa\OpenERP 6.0\Server\addons\mail_gateway\mail_gateway.py", line 180, in format_date_tz
File "tools\misc.pyo", line 1433, in server_to_local_timestamp
File "tools\misc.pyo", line 1351, in get_server_timezone
File "tools\misc.pyo", line 1336, in detect_server_timezone
File "pytz\__init__.pyo", line 147, in timezone
UnicodeDecodeError: 'ascii' codec can't decode byte 0xe9 in position 15: ordinal not in range(128)
Step 3: Well the result I expected is the helpdesk form.
Step 4: Platform: Windows XP SP3
Step 5: I am using OpenERP Server version 6.0, and OpenERP Client GTK version 6.0.1
Thanks in advance.
References