c2c-oerpscenario team mailing list archive

["Azazahmed Saiyed \(OpenERP\)" <743723@xxxxxxxxxxxxxxxxxx>]

Hello Juan,

Thanks for the reply! From your last comment I am closing this issue for
now.

Thanks for your participation.

** Changed in: openobject-addons
       Status: Incomplete => Invalid

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https://bugs.launchpad.net/bugs/743723

Title:
  Helpdesk module crash

Status in OpenERP Modules (addons):
  Invalid

Bug description:
  Helpdesk module crash.

  Step 1:  I started helpdesk module, afterthat I changed the view from list to form; then, I got a crash error.
  Step 2: This is the message I got:

  Environment Information : 
  System : Windows-XP-5.1.2600-SP3
  OS Name : nt
  Operating System Release : XP
  Operating System Version : 5.1.2600
  Operating System Architecture : 32bit
  Operating System Locale : es_ES.cp1252
  Python Version : 2.5.2
  OpenERP-Client Version : 6.0.1
  Last revision No. & ID :Bazaar Package not Found !Traceback (most recent call last):
    File "netsvc.pyo", line 489, in dispatch
    File "service\web_services.pyo", line 599, in dispatch
    File "osv\osv.pyo", line 122, in wrapper
    File "osv\osv.pyo", line 176, in execute
    File "osv\osv.pyo", line 167, in execute_cr
    File "osv\orm.pyo", line 2921, in read
    File "osv\orm.pyo", line 3041, in _read_flat
    File "osv\fields.pyo", line 793, in get
    File "C:\Archivos de programa\OpenERP 6.0\Server\addons\mail_gateway\mail_gateway.py", line 252, in _get_display_text
    File "C:\Archivos de programa\OpenERP 6.0\Server\addons\mail_gateway\mail_gateway.py", line 180, in format_date_tz
    File "tools\misc.pyo", line 1433, in server_to_local_timestamp
    File "tools\misc.pyo", line 1351, in get_server_timezone
    File "tools\misc.pyo", line 1336, in detect_server_timezone
    File "pytz\__init__.pyo", line 147, in timezone
  UnicodeDecodeError: 'ascii' codec can't decode byte 0xe9 in position 15: ordinal not in range(128)

  
  Step 3:  Well the result I expected is the helpdesk form.
  Step 4: Platform:  Windows XP SP3
  Step 5: I am using OpenERP Server version 6.0, and OpenERP Client GTK version 6.0.1

  Thanks in advance.