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["Ferdinand @ Camptocamp" <746265@xxxxxxxxxxxxxxxxxx>]

actually I am using crm_helpdesk but given the code which inherits from
crm I assume to be a general problem

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https://bugs.launchpad.net/bugs/746265

Title:
  crm - missing:  filter on write date

Status in OpenERP Modules (addons):
  Confirmed

Bug description:
  currently the butons filter (only) on (incoming) date, 
  incoming answers do not update this field ( i do not know if it should)
  hence incoming answers are NOT classified and not searchable with Today / 7 Days buttons nor even  with a filter 

  IMHO the existing  field date_action_last should be filled and  used
  for filtering, but is empty (since feb 2010 when I moved to v5 ??)