c2c-oerpscenario team mailing list archive

["tfr \(Openerp\)" <746265@xxxxxxxxxxxxxxxxxx>]

@ferdinand

crm_helpdesk and crm_lead are totally different object.

Apparently, you're write, next_action_date and last_action_date are not use in crm_helpdesk.
But the filter is not on creation date but on date, that is not updated be fill by the user. 

We can add a filter on write_date, this mean that every update made on
the helpdesk case will change this value, a new email, a modification of
the comment. If we use write_date there is no missing data.

Is it what is needed ?

Actualy, I totally agree we need filter on write_date for lead/opp that
were modified recently becaus it's important to see lead that got an
answer.

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https://bugs.launchpad.net/bugs/746265

Title:
  crm - missing:  filter on write date

Status in OpenERP Modules (addons):
  In Progress

Bug description:
  currently the butons filter (only) on (incoming) date, 
  incoming answers do not update this field ( i do not know if it should)
  hence incoming answers are NOT classified and not searchable with Today / 7 Days buttons nor even  with a filter 

  IMHO the existing  field date_action_last should be filled and  used
  for filtering, but is empty (since feb 2010 when I moved to v5 ??)