c2c-oerpscenario team mailing list archive

["tfr \(Openerp\)" <746265@xxxxxxxxxxxxxxxxxx>]

You're right we shouldn't abuse write_date, but. What happen, when you
send a mail, the state is change to pending (the ressource is changed =>
write_date is updated)

and when the reply arrive the state change to open again (again write on
the ressource so write_date is updated)

So to solve you're problem you just need to add a filter on write date
in the search view of crm_helpdesk

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https://bugs.launchpad.net/bugs/746265

Title:
  crm - missing:  filter on write date

Status in OpenERP Modules (addons):
  In Progress

Bug description:
  currently the butons filter (only) on (incoming) date, 
  incoming answers do not update this field ( i do not know if it should)
  hence incoming answers are NOT classified and not searchable with Today / 7 Days buttons nor even  with a filter 

  IMHO the existing  field date_action_last should be filled and  used
  for filtering, but is empty (since feb 2010 when I moved to v5 ??)