c2c-oerpscenario team mailing list archive

["Amit Parik \(OpenERP\)" <amp@xxxxxxxxxxx>]

Hello,

I have checked your issue and I have faced the problem when the blank
"section_id" passed in helpdesk.

Now it is showing only those category which have no sale team define But
It should be display all listed categories if sales team is not selected
in helpdesk form.

And If I select the Sale Team then it will display only this team's
categories and it is working as expected.

I have checked the above patch but it is also not working correct.

Thanks.

** Changed in: openobject-addons
   Importance: Undecided => Low

** Changed in: openobject-addons
       Status: New => Confirmed

** Changed in: openobject-addons
     Assignee: (unassigned) => OpenERP R&D Addons Team 1 (openerp-dev-addons1)

-- 
You received this bug notification because you are a member of C2C
OERPScenario, which is subscribed to the OpenERP Project Group.
https://bugs.launchpad.net/bugs/810404

Title:
  CRM Helpdesk don't list categories without Section

Status in OpenERP Modules (addons):
  Confirmed

Bug description:
  The field 'section_id' of CRM categories is not required. I understand that the categories without Section are public/generic categories so they will be listed and selectable from a CRM Case.
  The 'domain' attribute of CRM Helpdesk field 'categ_id' doesn't support this condition.

To manage notifications about this bug go to:
https://bugs.launchpad.net/openobject-addons/+bug/810404/+subscriptions