c2c-oerpscenario team mailing list archive

[Yann Papouin <yann.papouin@xxxxxxxxx>]

Install CRM Modules + Helpdesk

Create a new automated action and just fill following fields

1 - Tab "Conditions"
  Rule name : "My game, my rules"
  Object : "Helpdesk"

2 - Tab "Email Actions"
  Email From : "support@xxxxxxxxxxxxx" (nb: double quotes are mandatory here)
  Email To : "myusername@xxxxxxxxxxxxx" (nb: double quotes are mandatory here)
  Body : Fill text data with keywords

3 - Create a new helpdesk report with query text set to "My request 001"
  Check your mail box, you should receive an email with data of the object (state n)

4 - Edit the same helpdesk and change the query text to  "My request 002"
  Check your mail box, you should receive an email with OLD data of the object (My request 001) (state n-1)

5 - Edit the same helpdesk and just press SAVE
  Check your mail box, you should receive an email with OLD data of the object (My request 002) (state n-1)

-- 
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OERPScenario, which is subscribed to the OpenERP Project Group.
https://bugs.launchpad.net/bugs/801540

Title:
  Email actions sends outdated data

Status in OpenERP Modules (addons):
  Incomplete

Bug description:
  With OpenERP 6.0.2 and automated actions from CRM module.

  I planned to automatically send an email after each record changes.
  When i click on "Save" an email is sent with my object data at state "n-1".

  For example with a crm.helpdesk object named "Record number one"
  I change its name property with "Record number two" and click on "Save" then an email is sent, and in this one the [[object]] is always at the "n" state so the [[object.name]] property shows "Record number one".

  It looks like the mail is sent before the database update.

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