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["Vishal Parmar\(Open ERP\)" <868135@xxxxxxxxxxxxxxxxxx>]

** Changed in: openobject-addons
   Importance: Undecided => Low

** Changed in: openobject-addons
       Status: New => Confirmed

** Changed in: openobject-addons
     Assignee: (unassigned) => OpenERP R&D Addons Team 1 (openerp-dev-addons1)

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https://bugs.launchpad.net/bugs/868135

Title:
  In  a crm helpdesk requests form . when i change state new to in
  progress and click on button  send reminder shows this error

Status in OpenERP Addons (modules):
  Confirmed

Bug description:
  Traceback (most recent call last):
    File "/home/rmu/source/server/trunk/openerp/wsgi.py", line 77, in xmlrpc_return
      result = openerp.netsvc.dispatch_rpc(service, method, params)
    File "/home/rmu/source/server/trunk/openerp/netsvc.py", line 325, in dispatch_rpc
      result = ExportService.getService(service_name).dispatch(method, params)
    File "/home/rmu/source/server/trunk/openerp/service/web_services.py", line 573, in dispatch
      res = fn(db, uid, *params)
    File "/home/rmu/source/server/trunk/openerp/osv/osv.py", line 120, in wrapper
      return f(self, dbname, *args, **kwargs)
    File "/home/rmu/source/server/trunk/openerp/osv/osv.py", line 172, in execute
      res = self.execute_cr(cr, uid, obj, method, *args, **kw)
    File "/home/rmu/source/server/trunk/openerp/osv/osv.py", line 163, in execute_cr
      return getattr(object, method)(cr, uid, *args, **kw)
    File "/home/rmu/source/addons/trunk/crm/crm.py", line 490, in remind_user
      body = case.message_ids[0].description or ""
    File "/home/rmu/source/server/trunk/openerp/osv/orm.py", line 458, in __getattr__
      except KeyError, e:
  AttributeError: "Field 'description' does not exist in object 'browse_record(mail.message, 102)'"

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