canonical-hw-cert team mailing list archive

[Gaura Boschma <question707378@xxxxxxxxxxxxxxxxxxxxx>]

New question #707378 on Ubuntu-Certification:
https://answers.launchpad.net/ubuntu-certification/+question/707378

Dear Ubuntu and Lenovo Community,

I'm writing to urgently address a significant barrier many of us are facing regarding the Lenovo ThinkPad P14s Gen 3 (Intel i7-1280P, Nvidia Quadro T550) - a laptop system that's been certified with Ubuntu.

Objective:
The primary goal is to access the Ubuntu 20.04 LTS 64 Bit image optimized for this specific laptop model, which is paramount for professionals like me who based their purchasing decision on the premise of a smooth transition from Windows to Linux (specifically Ubuntu).

Current Situation:
There is a dedicated page indicating the certification of Ubuntu 20.04 LTS 64 Bit for the Lenovo ThinkPad P14s Gen 3. However, the page lacks a crucial element: the direct link to download the certified image.

Steps Taken So Far:
1. Exhaustive navigation through the official Ubuntu download page, Lenovo's support channels, and third-party repositories in search of the particular image.
2. Engaged with online Ubuntu and Lenovo communities for potential solutions or alternative sources.

Challenges Faced:
1. The absence of a direct download link leaves a gap, leading to potential confusion and hesitance among users.
2. Users might risk system integrity by resorting to unofficial or incompatible versions due to the missing link.
3. The unavailability of the link could deter potential switchers, counteracting the very reason for which many of us opted for this hardware.

The Core Importance:
The ability to switch to Linux, in this case, Ubuntu, from Windows was not just a preference—it was a decisive factor in the purchasing process. Ensuring a smooth transition is crucial for those of us who prioritize open-source environments for our professional needs. This transition was expected, especially with the assurance of the laptop being Ubuntu-certified.

Expected Outcome:
1. An immediately accessible, direct link to download the Ubuntu 20.04 LTS 64 Bit image for the Lenovo ThinkPad P14s Gen 3 on the certification page.
2. Clear, step-by-step instructions accompanying the download link to facilitate the installation process.
3. Strengthened collaboration between Lenovo and Ubuntu to uphold the promise of certification, ensuring continued updates and support.

In closing, I urge both Ubuntu developers and Lenovo to recognize and act upon this pressing need. The certification promise should align with user expectations, especially when such promises influence purchasing decisions. We trust that this oversight will be swiftly rectified, allowing ThinkPad users to fully embrace the power and versatility of Ubuntu.

Thank you for your immediate attention to this pivotal matter.

Warm regards,

Gaura Boschma

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