canonical-hw-cert team mailing list archive

[Jesse M Darnley <2043733@xxxxxxxxxxxxxxxxxx>]

Hi Team,

Sorry for the delay, I forgot to mark myself as Out of Office for
yesterday. The customer got back to me on this and indicated that there is
no sensitive or secret information contained in the bug report as is, so it
can be made public. Apologies for any sort of confusion this caused.

On Thu, Nov 23, 2023 at 9:50 AM Marc Deslauriers <2043733@xxxxxxxxxxxxxxxxxx>
wrote:

> Can I make this bug public so that the appropriate developers can see
> it?
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/2043733
>
> Title:
>   HP Zbook 17 G6 internal microphone causes hard crashes
>
> Status in linux package in Ubuntu:
>   New
>
> Bug description:
>   Anything that changes the state of the internal microphone on the HP
>   Zbook 17 G6 can result in a hard crash of the entire system. This
>   includes things like noise reduction being applied by Google Meets,
>   but it can be reliably replicated by just changing the volume of the
>   microphone until the system crashes. When the crashes occur, the logs
>   cut off just as they would if the system's power were completely cut.
>
>   This behavior only occurs with the internal microphone. External
>   microphones (both 3.5 mm TRRS and USB microphones) do not exhibit this
>   same behavior.
>
>   This behavior has been tested on 20.04, 22.04, 23.04, and 23.10 and
>   reliably occurs on kernels 5.4, 5.15, 6.2, and 6.5.
>
>   This is the system device that should be responsible for handling the
>   internal microphone.
>
>   description: Multimedia audio controller
>                product: Cannon Lake PCH cAVS
>                vendor: Intel Corporation
>                physical id: 1f.3
>                bus info: pci@0000:00:1f.3
>                logical name: card0
>                logical name: /dev/snd/controlC0
>                logical name: /dev/snd/hwC0D0
>                logical name: /dev/snd/hwC0D2
>                logical name: /dev/snd/pcmC0D0c
>                logical name: /dev/snd/pcmC0D0p
>                logical name: /dev/snd/pcmC0D31p
>                logical name: /dev/snd/pcmC0D3p
>                logical name: /dev/snd/pcmC0D4p
>                logical name: /dev/snd/pcmC0D5p
>                logical name: /dev/snd/pcmC0D6c
>                logical name: /dev/snd/pcmC0D7c
>                version: 10
>                width: 64 bits
>                clock: 33MHz
>                capabilities: pm msi bus_master cap_list
>                configuration: driver=sof-audio-pci-intel-cnl latency=64
>                resources: iomemory:400-3ff iomemory:400-3ff irq:191
> memory:404a108000-404a10bfff memory:404a000000-404a0fffff
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/2043733/+subscriptions
>
>


** Information type changed from Private Security to Public

-- 
You received this bug notification because you are a member of Canonical
Hardware Certification, which is subscribed to the bug report.
https://bugs.launchpad.net/bugs/2043733

Title:
  HP Zbook 17 G6 internal microphone causes hard crashes

Status in linux package in Ubuntu:
  New

Bug description:
  Anything that changes the state of the internal microphone on the HP
  Zbook 17 G6 can result in a hard crash of the entire system. This
  includes things like noise reduction being applied by Google Meets,
  but it can be reliably replicated by just changing the volume of the
  microphone until the system crashes. When the crashes occur, the logs
  cut off just as they would if the system's power were completely cut.

  This behavior only occurs with the internal microphone. External
  microphones (both 3.5 mm TRRS and USB microphones) do not exhibit this
  same behavior.

  This behavior has been tested on 20.04, 22.04, 23.04, and 23.10 and
  reliably occurs on kernels 5.4, 5.15, 6.2, and 6.5.

  This is the system device that should be responsible for handling the
  internal microphone.

  description: Multimedia audio controller
               product: Cannon Lake PCH cAVS
               vendor: Intel Corporation
               physical id: 1f.3
               bus info: pci@0000:00:1f.3
               logical name: card0
               logical name: /dev/snd/controlC0
               logical name: /dev/snd/hwC0D0
               logical name: /dev/snd/hwC0D2
               logical name: /dev/snd/pcmC0D0c
               logical name: /dev/snd/pcmC0D0p
               logical name: /dev/snd/pcmC0D31p
               logical name: /dev/snd/pcmC0D3p
               logical name: /dev/snd/pcmC0D4p
               logical name: /dev/snd/pcmC0D5p
               logical name: /dev/snd/pcmC0D6c
               logical name: /dev/snd/pcmC0D7c
               version: 10
               width: 64 bits
               clock: 33MHz
               capabilities: pm msi bus_master cap_list
               configuration: driver=sof-audio-pci-intel-cnl latency=64
               resources: iomemory:400-3ff iomemory:400-3ff irq:191 memory:404a108000-404a10bfff memory:404a000000-404a0fffff

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/2043733/+subscriptions