canonical-ubuntu-qa team mailing list archive

[corrado venturini <2050884@xxxxxxxxxxxxxxxxxx>]

ubuntu-report continues to try to send data

Jan 25 11:18:27 corrado-n4-nn-0125 systemd[1165]: Started ubuntu-report.path - Pending report trigger for Ubuntu Report.
Jan 25 11:18:44 corrado-n4-nn-0125 systemd[1791]: Started ubuntu-report.path - Pending report trigger for Ubuntu Report.
Jan 25 11:18:44 corrado-n4-nn-0125 systemd[1791]: Started ubuntu-report.service - Ubuntu report sends pending metrics data.
Jan 25 11:18:54 corrado-n4-nn-0125 ubuntu-report[1812]: level=error msg="data were not delivered successfully to metrics server, retrying in 30s"
Jan 25 11:18:57 corrado-n4-nn-0125 systemd[1165]: Stopped ubuntu-report.path - Pending report trigger for Ubuntu Report.
Jan 25 11:19:34 corrado-n4-nn-0125 ubuntu-report[1812]: level=error msg="data were not delivered successfully to metrics server, retrying in 60s"
Jan 25 11:20:44 corrado-n4-nn-0125 ubuntu-report[1812]: level=error msg="data were not delivered successfully to metrics server, retrying in 120s"
Jan 25 11:22:54 corrado-n4-nn-0125 ubuntu-report[1812]: level=error msg="data were not delivered successfully to metrics server, retrying in 240s"
Jan 25 11:27:04 corrado-n4-nn-0125 ubuntu-report[1812]: level=error msg="data were not delivered successfully to metrics server, retrying in 480s"
Jan 25 11:35:14 corrado-n4-nn-0125 ubuntu-report[1812]: level=error msg="data were not delivered successfully to metrics server, retrying in 960s"
Jan 25 11:51:25 corrado-n4-nn-0125 ubuntu-report[1812]: level=error msg="data were not delivered successfully to metrics server, retrying in 1800s"
Jan 25 12:21:35 corrado-n4-nn-0125 ubuntu-report[1812]: level=error msg="data were not delivered successfully to metrics server, retrying in 1800s"

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https://bugs.launchpad.net/bugs/2050884

Title:
  Ubuntu Metrics server is not accepting reports

Status in gnome-initial-setup package in Ubuntu:
  Triaged
Status in ubuntu-report package in Ubuntu:
  Triaged

Bug description:
  gnome-initial-setup now prompts to send a report immediately, and when
  it does, it fails, I'll attach a screenshot in the comments. Even when
  I clicked "Don't send to ubuntu" or however it's phrased, I still
  encountered the error message pop up in the comments.

  ProblemType: Bug
  DistroRelease: Ubuntu 24.04
  Package: gnome-initial-setup 46~alpha-2ubuntu1
  ProcVersionSignature: Ubuntu 6.6.0-14.14-generic 6.6.3
  Uname: Linux 6.6.0-14-generic x86_64
  ApportVersion: 2.27.0-0ubuntu6
  Architecture: amd64
  CasperMD5CheckResult: pass
  CloudArchitecture: x86_64
  CloudID: none
  CloudName: none
  CloudPlatform: none
  CloudSubPlatform: config
  CurrentDesktop: ubuntu:GNOME
  Date: Tue Jan 23 10:38:31 2024
  InstallationDate: Installed on 2024-01-23 (0 days ago)
  InstallationMedia: Ubuntu 24.04 LTS "Noble Numbat" - Daily amd64 (20240123)
  ProcEnviron:
   LANG=en_US.UTF-8
   PATH=(custom, no user)
   SHELL=/bin/bash
   XDG_RUNTIME_DIR=<set>
  SourcePackage: gnome-initial-setup
  UpgradeStatus: No upgrade log present (probably fresh install)

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