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[Daniel Letzeisen <2111500@xxxxxxxxxxxxxxxxxx>]

Please run the following command on the system in question to gather information:
apport-collect 2111500


** Package changed: ubuntu => alsa-driver (Ubuntu)

** Changed in: alsa-driver (Ubuntu)
       Status: New => Incomplete

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https://bugs.launchpad.net/bugs/2111500

Title:
  Builtin sound speakers and audio jack is not working in 24.04.2 LTS

Status in alsa-driver package in Ubuntu:
  Incomplete

Bug description:
  Dear Ubuntu Support!

  
  A few months ago after an official update the sound on my laptop was not working at all.
  I have completely reinstalled, using Ubuntu 24.04.2 LTS and during the install, sound was working, but the first time I connected to WiFi and accepted the builtin "Software Updater" recommended update, it went wrong again. No sound at all. Via Bluetooth headset it is still working.

  In Settings->Sound Output section, the "Output Device" is "Dummy
  Output". Of course not working by clicking Test button next to it. It
  should be "Family 17h/19h HD Audio Controller".

  I think the problem is: There should be linux-modules-
  extra-6.11.0-26-generic under /lib/modules/ folder. But I can see only
  module without "extra". I have seen some info on internet, that kernel
  modules are shipped in two packages, normal and extra. Most of the
  sound driver modules are shipped in the extra.

  I could not install the module, so I can not verify this assumption. (Kernel downgrade also works, but I have not tried.)
  I still have a faulty laptop sound. I can not solve this issue.

  I have found the most helpful discussion here:
  https://superuser.com/questions/1816355/how-to-install-sound-driver-
  on-ubuntu-20-04

  
  BTW: During 24.04.2 install I had to disable WiFi, otherwise it was failing without Error message, I could see only some segfault from Python3.10. But this is another bug.

  
  Best Regards,
  Gabor

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