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[Bug 2115835] [NEW] External displays not showing

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Public bug reported:

My external display not working, laso settings for configuring it are
not available

ProblemType: Bug
DistroRelease: Ubuntu 24.04
Package: xorg 1:7.7+23ubuntu3
ProcVersionSignature: Ubuntu 6.11.0-29.29~24.04.1-generic 6.11.11
Uname: Linux 6.11.0-29-generic x86_64
ApportVersion: 2.28.1-0ubuntu3.7
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CasperMD5CheckResult: pass
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Thu Jul  3 05:15:04 2025
DistUpgraded: Fresh install
DistroCodename: noble
DistroVariant: ubuntu
GraphicsCard:
 Intel Corporation UHD Graphics 620 [8086:5917] (rev 07) (prog-if 00 [VGA controller])
   Subsystem: Lenovo UHD Graphics 620 [17aa:2258]
InstallationDate: Installed on 2025-07-02 (0 days ago)
InstallationMedia: Ubuntu 24.04.2 LTS "Noble Numbat" - Release amd64 (20250215)
MachineType: LENOVO 20L8S1CG00
ProcEnviron:
 LANG=en_US.UTF-8
 PATH=(custom, no user)
 SHELL=/bin/bash
 TERM=xterm-256color
 XDG_RUNTIME_DIR=<set>
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.11.0-29-generic root=UUID=4de2cd9e-4ba6-471a-90d2-500f6bfac1e8 ro quiet splash vt.handoff=7
SourcePackage: xorg
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 05/25/2022
dmi.bios.release: 1.50
dmi.bios.vendor: LENOVO
dmi.bios.version: N22ET73W (1.50 )
dmi.board.asset.tag: Not Available
dmi.board.name: 20L8S1CG00
dmi.board.vendor: LENOVO
dmi.board.version: SDK0J40697 WIN
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: None
dmi.ec.firmware.release: 1.23
dmi.modalias: dmi:bvnLENOVO:bvrN22ET73W(1.50):bd05/25/2022:br1.50:efr1.23:svnLENOVO:pn20L8S1CG00:pvrThinkPadT480s:rvnLENOVO:rn20L8S1CG00:rvrSDK0J40697WIN:cvnLENOVO:ct10:cvrNone:skuLENOVO_MT_20L8_BU_Think_FM_ThinkPadT480s:
dmi.product.family: ThinkPad T480s
dmi.product.name: 20L8S1CG00
dmi.product.sku: LENOVO_MT_20L8_BU_Think_FM_ThinkPad T480s
dmi.product.version: ThinkPad T480s
dmi.sys.vendor: LENOVO
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.122-1~ubuntu0.24.04.1
version.libgl1-mesa-dri: libgl1-mesa-dri 24.2.8-1ubuntu1~24.04.1
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.xserver-xorg-core: xserver-xorg-core 2:21.1.12-1ubuntu1.4
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:22.0.0-1build1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20210115-1build1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.17-2build1

** Affects: xorg (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug noble ubuntu wayland-session

-- 
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https://bugs.launchpad.net/bugs/2115835

Title:
  External displays not showing

Status in xorg package in Ubuntu:
  New

Bug description:
  My external display not working, laso settings for configuring it are
  not available

  ProblemType: Bug
  DistroRelease: Ubuntu 24.04
  Package: xorg 1:7.7+23ubuntu3
  ProcVersionSignature: Ubuntu 6.11.0-29.29~24.04.1-generic 6.11.11
  Uname: Linux 6.11.0-29-generic x86_64
  ApportVersion: 2.28.1-0ubuntu3.7
  Architecture: amd64
  BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
  CasperMD5CheckResult: pass
  CompositorRunning: None
  CurrentDesktop: ubuntu:GNOME
  Date: Thu Jul  3 05:15:04 2025
  DistUpgraded: Fresh install
  DistroCodename: noble
  DistroVariant: ubuntu
  GraphicsCard:
   Intel Corporation UHD Graphics 620 [8086:5917] (rev 07) (prog-if 00 [VGA controller])
     Subsystem: Lenovo UHD Graphics 620 [17aa:2258]
  InstallationDate: Installed on 2025-07-02 (0 days ago)
  InstallationMedia: Ubuntu 24.04.2 LTS "Noble Numbat" - Release amd64 (20250215)
  MachineType: LENOVO 20L8S1CG00
  ProcEnviron:
   LANG=en_US.UTF-8
   PATH=(custom, no user)
   SHELL=/bin/bash
   TERM=xterm-256color
   XDG_RUNTIME_DIR=<set>
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.11.0-29-generic root=UUID=4de2cd9e-4ba6-471a-90d2-500f6bfac1e8 ro quiet splash vt.handoff=7
  SourcePackage: xorg
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 05/25/2022
  dmi.bios.release: 1.50
  dmi.bios.vendor: LENOVO
  dmi.bios.version: N22ET73W (1.50 )
  dmi.board.asset.tag: Not Available
  dmi.board.name: 20L8S1CG00
  dmi.board.vendor: LENOVO
  dmi.board.version: SDK0J40697 WIN
  dmi.chassis.asset.tag: No Asset Information
  dmi.chassis.type: 10
  dmi.chassis.vendor: LENOVO
  dmi.chassis.version: None
  dmi.ec.firmware.release: 1.23
  dmi.modalias: dmi:bvnLENOVO:bvrN22ET73W(1.50):bd05/25/2022:br1.50:efr1.23:svnLENOVO:pn20L8S1CG00:pvrThinkPadT480s:rvnLENOVO:rn20L8S1CG00:rvrSDK0J40697WIN:cvnLENOVO:ct10:cvrNone:skuLENOVO_MT_20L8_BU_Think_FM_ThinkPadT480s:
  dmi.product.family: ThinkPad T480s
  dmi.product.name: 20L8S1CG00
  dmi.product.sku: LENOVO_MT_20L8_BU_Think_FM_ThinkPad T480s
  dmi.product.version: ThinkPad T480s
  dmi.sys.vendor: LENOVO
  version.compiz: compiz N/A
  version.libdrm2: libdrm2 2.4.122-1~ubuntu0.24.04.1
  version.libgl1-mesa-dri: libgl1-mesa-dri 24.2.8-1ubuntu1~24.04.1
  version.libgl1-mesa-glx: libgl1-mesa-glx N/A
  version.xserver-xorg-core: xserver-xorg-core 2:21.1.12-1ubuntu1.4
  version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
  version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:22.0.0-1build1
  version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20210115-1build1
  version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.17-2build1

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