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Message #05868
[Bug 2121017] Re: Gdm3 doesn't start [unix_chkpwd: could not obtain user info (gdm-greeter)]
Eugene, the GDM source also says you may need to create user 'gdm-
greeter-2'...
https://gitlab.gnome.org/GNOME/gdm/-/blob/main/daemon/gdm-dynamic-user-
store.c?ref_type=heads#L809
You should ignore all the threads blocked in poll() because that's the
normal state of most threads.
Fred, thanks for confirming the fix. This seems like a case of GDM
making unreasonable assumptions, failing to support systems whose
/etc/nsswitch.conf has not been updated in several years. Also failing
to support machines where the user might have customised
/etc/nsswitch.conf. All are valid configurations that should not prevent
you from having a login screen.
The regression was only introduced recently in:
https://gitlab.gnome.org/GNOME/gdm/-/commit/beb16b4746856ebd5b3fd9693775757a06a7bb48
** Changed in: gdm3 (Ubuntu)
Status: Confirmed => Triaged
** No longer affects: apparmor (Ubuntu)
** No longer affects: gnome-session (Ubuntu)
** No longer affects: pam (Ubuntu)
** Summary changed:
- Gdm3 doesn't start [unix_chkpwd: could not obtain user info (gdm-greeter)]
+ Gdm3 doesn't start [unix_chkpwd: could not obtain user info (gdm-greeter)] on systems installed before 2024
** Summary changed:
- Gdm3 doesn't start [unix_chkpwd: could not obtain user info (gdm-greeter)] on systems installed before 2024
+ 25.10's gdm3 doesn't start [unix_chkpwd: could not obtain user info (gdm-greeter)] on systems installed before 2024
--
You received this bug notification because you are a member of
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https://bugs.launchpad.net/bugs/2121017
Title:
25.10's gdm3 doesn't start [unix_chkpwd: could not obtain user info
(gdm-greeter)] on systems installed before 2024
Status in gdm3 package in Ubuntu:
Triaged
Bug description:
My system:
$ lsb_release -a
No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu Questing Quokka (development branch)
Release: 25.10
Codename: questing
Completely updated.
After yesterday (2025-08-19) package updates, gdm3 stops on starting
Ubuntu and It's impossible to start Gnome. Gdm3 freezes computer.
On restarting computer, I see a lot of dmesg messages:
nouveau cannot find any crtc or sizes
I've blacklisted nouveau driver and installed several nvidia drivers
and nothing works.
My nvidia is:
# nvidia-driver-assistant
Detected GPUs:
NVIDIA GeForce RTX 4070 Laptop GPU - (pci_id 0x2860)
Detected system:
Ubuntu 25.10
Only works to install lightdm.
ProblemType: Bug
DistroRelease: Ubuntu 25.10
Package: gdm3 49~beta-0ubuntu2
ProcVersionSignature: Ubuntu 6.16.0-13.13-generic 6.16.0
Uname: Linux 6.16.0-13-generic x86_64
ApportVersion: 2.33.1-0ubuntu2
Architecture: amd64
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Wed Aug 20 08:23:58 2025
InstallationDate: Installed on 2023-06-17 (795 days ago)
InstallationMedia: Ubuntu 22.04.1 LTS "Jammy Jellyfish" - Release amd64 (20220809.1)
SourcePackage: gdm3
UpgradeStatus: No upgrade log present (probably fresh install)
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