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[Apport retracing service <2121247@xxxxxxxxxxxxxxxxxx>]

** Tags removed: need-duplicate-check

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https://bugs.launchpad.net/bugs/2121247

Title:
  package base-files 13ubuntu10.3 failed to install/upgrade: new base-
  files package pre-installation script subprocess returned error exit
  status 1

Status in base-files package in Ubuntu:
  New

Bug description:
  While attempting to upgrade to Ubuntu 25.04 the message was seen:

  dpkg: error processing archive /var/cache/apt/archives/base-files_13.6ubuntu2_amd64.deb (--unpack):
   new base-files package pre-installation script subprocess returned error exit status 1
  ERROR: Cannot create report: [Errno 17] File exists: '/var/crash/base-files.0.crash'
                                                                                      motd-news.service is a disabled or a static unit not running, not starting it.
  Errors were encountered while processing:
   /var/cache/apt/archives/base-files_13.6ubuntu2_amd64.deb
  Exception during pm.DoInstall():  E:Sub-process /usr/bin/dpkg returned an error code (1)

  ProblemType: Package
  DistroRelease: Ubuntu 24.04
  Package: base-files 13ubuntu10.3
  ProcVersionSignature: Ubuntu 6.14.0-28.28~24.04.1-generic 6.14.8
  Uname: Linux 6.14.0-28-generic x86_64
  ApportVersion: 2.28.1-0ubuntu3.8
  Architecture: amd64
  CasperMD5CheckResult: pass
  Date: Fri Aug 22 13:22:36 2025
  ErrorMessage: new base-files package pre-installation script subprocess returned error exit status 1
  InstallationDate: Installed on 2025-08-20 (2 days ago)
  InstallationMedia: Ubuntu 24.04.2 LTS "Noble Numbat" - Release amd64 (20250215)
  Python3Details: /usr/bin/python3.12, Python 3.12.3, python3-minimal, 3.12.3-0ubuntu2
  PythonDetails: N/A
  RelatedPackageVersions:
   dpkg 1.22.6ubuntu6.1
   apt  2.8.3
  SourcePackage: base-files
  Title: package base-files 13ubuntu10.3 failed to install/upgrade: new base-files package pre-installation script subprocess returned error exit status 1
  UpgradeStatus: Upgraded to noble on 2025-08-22 (0 days ago)

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