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Message #07971
[Bug 2124253] Re: Factory reset tools window exceeds display size at high display scale settings
I've patched gtk3+ in Jammy and confirmed the fix works. After building
the patched packages in a test PPA and including them in the factory-
reset-tools snap, the app now correctly enters fullscreen when its size
exceeds the workarea, as shown in the screenshot.
The fullscreen view covers the system bars, which might be a separate
topic but is worth noting.
I believe these patches should ultimately land in the GNOME Snap
extension.
** Attachment added: "remmina_10.102.180.95_10.102.180.95_20250924-015728.png"
https://bugs.launchpad.net/ubuntu-desktop-provision/+bug/2124253/+attachment/5911221/+files/remmina_10.102.180.95_10.102.180.95_20250924-015728.png
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https://bugs.launchpad.net/bugs/2124253
Title:
Factory reset tools window exceeds display size at high display scale
settings
Status in OEM Priority Project:
New
Status in ubuntu-desktop-provision:
New
Status in gtk+3.0 package in Ubuntu:
New
Bug description:
When the display scaling is set to a high value (e.g., 200% or
greater), the window for "Factory reset tools" is larger than the
display itself. This makes it difficult or impossible to access all of
the window's controls.
[Steps to Reproduce]
Open the system settings and go to the "Displays" section.
Set the "Scale" to 200% or higher. Disable fractional scaling
Launch the "Factory reset tools" application.
[Expected Results]
The "Factory reset tools" window should be fully visible on the
screen, regardless of the display scale setting. All buttons and
options should be accessible.
[Actual Results]
The window is too large for the screen, and some elements are cut off.
The close app button at the top right corner is not visible or
clickable.
[Additional Information]
This issue has been verified on two different devices: a 10-inch
tablet and a laptop.
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