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[Bug 1285861] Re: Gnome-shell intermittently locks up (13.10)

 

Reuben Firmin, thank you for reporting this and helping make Ubuntu better. Saucy reached EOL on July 17, 2014.
See this document for currently supported Ubuntu releases: https://wiki.ubuntu.com/Releases

Is this an issue in a supported release?

** Tags added: bios-outdated-1406

** Changed in: xorg (Ubuntu)
   Importance: Undecided => Low

** Changed in: xorg (Ubuntu)
       Status: New => Incomplete

** Description changed:

- This is likely related to #1184451. Filing bug per Christopher's request
- in there, so that you can see my hardware.
- 
  Periodically (2-3 times a day) gnome will partially lock up. I can still
  move the mouse around, but clicks are not registered. Sound continues
  playing. I can't alt-tab. I believe ctrl alt f2 does not work, but I
  need to verify that next time around.
  
  Pressing ctrl alt backspace starts to restart X (windows & decorations
  are wiped, but the frames are still visible; sound cuts out; the mouse
  cursor is no longer visible) but then the PC hard lock. Ctrl alt
  backspace works usually.
- 
- I'm going to change to the proprietary nvidia drivers per suggestions in
- #1184451. Hopefully that'll do the trick.
  
  ProblemType: Bug
  DistroRelease: Ubuntu 13.10
  Package: xorg 1:7.7+1ubuntu6
  ProcVersionSignature: Ubuntu 3.11.0-17.31-generic 3.11.10.3
  Uname: Linux 3.11.0-17-generic x86_64
  ApportVersion: 2.12.5-0ubuntu2.2
  Architecture: amd64
  CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
  CompositorRunning: None
  Date: Thu Feb 27 15:57:55 2014
  DistUpgraded: Fresh install
  DistroCodename: saucy
  DistroVariant: ubuntu
  DkmsStatus:
-  nvidia-319, 319.32, 3.11.0-17-generic, x86_64: installed
-  virtualbox, 4.2.16, 3.11.0-17-generic, x86_64: installed
+  nvidia-319, 319.32, 3.11.0-17-generic, x86_64: installed
+  virtualbox, 4.2.16, 3.11.0-17-generic, x86_64: installed
  ExtraDebuggingInterest: Yes
  GraphicsCard:
-  NVIDIA Corporation GF119 [GeForce GT 610] [10de:104a] (rev a1) (prog-if 00 [VGA controller])
-    Subsystem: ZOTAC International (MCO) Ltd. Device [19da:5215]
+  NVIDIA Corporation GF119 [GeForce GT 610] [10de:104a] (rev a1) (prog-if 00 [VGA controller])
+    Subsystem: ZOTAC International (MCO) Ltd. Device [19da:5215]
  InstallationDate: Installed on 2014-02-24 (3 days ago)
  InstallationMedia: Ubuntu-GNOME 13.10 "Saucy Salamander" - Release amd64 (20131017)
  MachineType: System manufacturer System Product Name
  MarkForUpload: True
  ProcEnviron:
-  TERM=xterm
-  PATH=(custom, no user)
-  XDG_RUNTIME_DIR=<set>
-  LANG=en_US.UTF-8
-  SHELL=/bin/bash
+  TERM=xterm
+  PATH=(custom, no user)
+  XDG_RUNTIME_DIR=<set>
+  LANG=en_US.UTF-8
+  SHELL=/bin/bash
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.11.0-17-generic root=UUID=ffa11e33-88ce-49dc-a9b9-b4e354e274a9 ro quiet splash vt.handoff=7
  SourcePackage: xorg
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 03/17/2008
  dmi.bios.vendor: Phoenix Technologies, LTD
  dmi.bios.version: ASUS P5N-E SLI ACPI BIOS Revision 1002
  dmi.board.name: P5N-E SLI
  dmi.board.vendor: ASUSTeK Computer INC.
  dmi.board.version: 1.XX
  dmi.chassis.asset.tag: 123456789000
  dmi.chassis.type: 3
  dmi.chassis.vendor: Chassis Manufacture
  dmi.chassis.version: Chassis Version
  dmi.modalias: dmi:bvnPhoenixTechnologies,LTD:bvrASUSP5N-ESLIACPIBIOSRevision1002:bd03/17/2008:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKComputerINC.:rnP5N-ESLI:rvr1.XX:cvnChassisManufacture:ct3:cvrChassisVersion:
  dmi.product.name: System Product Name
  dmi.product.version: System Version
  dmi.sys.vendor: System manufacturer
  version.compiz: compiz N/A
  version.ia32-libs: ia32-libs N/A
  version.libdrm2: libdrm2 2.4.46-1ubuntu1
  version.libgl1-mesa-dri: libgl1-mesa-dri 9.2.1-1ubuntu3
  version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
  version.libgl1-mesa-glx: libgl1-mesa-glx 9.2.1-1ubuntu3
  version.xserver-xorg-core: xserver-xorg-core 2:1.14.5-1ubuntu2~saucy1
  version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.7.3-0ubuntu3.1
  version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.2.0-0ubuntu10
  version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.904-0ubuntu2.1
  version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.9-2ubuntu1
  xserver.bootTime: Thu Feb 27 15:39:11 2014
  xserver.configfile: default
  xserver.devices:
-  input        Power Button         KEYBOARD, id 6
-  input        Power Button         KEYBOARD, id 7
-  input        Logitech Unifying Device. Wireless PID:400f KEYBOARD, id 8
-  input        Logitech USB Trackball MOUSE, id 9
+  input        Power Button         KEYBOARD, id 6
+  input        Power Button         KEYBOARD, id 7
+  input        Logitech Unifying Device. Wireless PID:400f KEYBOARD, id 8
+  input        Logitech USB Trackball MOUSE, id 9
  xserver.errors:
-  Failed to load module "nvidia" (module does not exist, 0)
-  Failed to load module "nvidia" (module does not exist, 0)
+  Failed to load module "nvidia" (module does not exist, 0)
+  Failed to load module "nvidia" (module does not exist, 0)
  xserver.logfile: /var/log/Xorg.0.log
  xserver.version: 2:1.14.5-1ubuntu2~saucy1
  xserver.video_driver: nouveau

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https://bugs.launchpad.net/bugs/1285861

Title:
  Gnome-shell intermittently locks up (13.10)

Status in xorg package in Ubuntu:
  Incomplete

Bug description:
  Periodically (2-3 times a day) gnome will partially lock up. I can
  still move the mouse around, but clicks are not registered. Sound
  continues playing. I can't alt-tab. I believe ctrl alt f2 does not
  work, but I need to verify that next time around.

  Pressing ctrl alt backspace starts to restart X (windows & decorations
  are wiped, but the frames are still visible; sound cuts out; the mouse
  cursor is no longer visible) but then the PC hard lock. Ctrl alt
  backspace works usually.

  ProblemType: Bug
  DistroRelease: Ubuntu 13.10
  Package: xorg 1:7.7+1ubuntu6
  ProcVersionSignature: Ubuntu 3.11.0-17.31-generic 3.11.10.3
  Uname: Linux 3.11.0-17-generic x86_64
  ApportVersion: 2.12.5-0ubuntu2.2
  Architecture: amd64
  CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
  CompositorRunning: None
  Date: Thu Feb 27 15:57:55 2014
  DistUpgraded: Fresh install
  DistroCodename: saucy
  DistroVariant: ubuntu
  DkmsStatus:
   nvidia-319, 319.32, 3.11.0-17-generic, x86_64: installed
   virtualbox, 4.2.16, 3.11.0-17-generic, x86_64: installed
  ExtraDebuggingInterest: Yes
  GraphicsCard:
   NVIDIA Corporation GF119 [GeForce GT 610] [10de:104a] (rev a1) (prog-if 00 [VGA controller])
     Subsystem: ZOTAC International (MCO) Ltd. Device [19da:5215]
  InstallationDate: Installed on 2014-02-24 (3 days ago)
  InstallationMedia: Ubuntu-GNOME 13.10 "Saucy Salamander" - Release amd64 (20131017)
  MachineType: System manufacturer System Product Name
  MarkForUpload: True
  ProcEnviron:
   TERM=xterm
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.11.0-17-generic root=UUID=ffa11e33-88ce-49dc-a9b9-b4e354e274a9 ro quiet splash vt.handoff=7
  SourcePackage: xorg
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 03/17/2008
  dmi.bios.vendor: Phoenix Technologies, LTD
  dmi.bios.version: ASUS P5N-E SLI ACPI BIOS Revision 1002
  dmi.board.name: P5N-E SLI
  dmi.board.vendor: ASUSTeK Computer INC.
  dmi.board.version: 1.XX
  dmi.chassis.asset.tag: 123456789000
  dmi.chassis.type: 3
  dmi.chassis.vendor: Chassis Manufacture
  dmi.chassis.version: Chassis Version
  dmi.modalias: dmi:bvnPhoenixTechnologies,LTD:bvrASUSP5N-ESLIACPIBIOSRevision1002:bd03/17/2008:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKComputerINC.:rnP5N-ESLI:rvr1.XX:cvnChassisManufacture:ct3:cvrChassisVersion:
  dmi.product.name: System Product Name
  dmi.product.version: System Version
  dmi.sys.vendor: System manufacturer
  version.compiz: compiz N/A
  version.ia32-libs: ia32-libs N/A
  version.libdrm2: libdrm2 2.4.46-1ubuntu1
  version.libgl1-mesa-dri: libgl1-mesa-dri 9.2.1-1ubuntu3
  version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
  version.libgl1-mesa-glx: libgl1-mesa-glx 9.2.1-1ubuntu3
  version.xserver-xorg-core: xserver-xorg-core 2:1.14.5-1ubuntu2~saucy1
  version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.7.3-0ubuntu3.1
  version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.2.0-0ubuntu10
  version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.904-0ubuntu2.1
  version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.9-2ubuntu1
  xserver.bootTime: Thu Feb 27 15:39:11 2014
  xserver.configfile: default
  xserver.devices:
   input        Power Button         KEYBOARD, id 6
   input        Power Button         KEYBOARD, id 7
   input        Logitech Unifying Device. Wireless PID:400f KEYBOARD, id 8
   input        Logitech USB Trackball MOUSE, id 9
  xserver.errors:
   Failed to load module "nvidia" (module does not exist, 0)
   Failed to load module "nvidia" (module does not exist, 0)
  xserver.logfile: /var/log/Xorg.0.log
  xserver.version: 2:1.14.5-1ubuntu2~saucy1
  xserver.video_driver: nouveau

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