← Back to team overview

desktop-packages team mailing list archive

[Bug 1384303] Re: Cannot scan using Canon Lide 25 with simple-scan on 14.04.

 

Fixed by disabling xHCI in BIOS

-- 
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to simple-scan in Ubuntu.
https://bugs.launchpad.net/bugs/1384303

Title:
  Cannot scan using Canon Lide 25 with simple-scan on 14.04.

Status in simple-scan package in Ubuntu:
  Confirmed

Bug description:
  I do a clean install UBuntu 14.04, but unable to scan via simple-scan with error "Failed to scan, unable to start scan".
  The scanner (Canon Lide 25) was detected properly on lsusb, and working fine via VirtualBox.

  Previously using Lubuntu 13.10, simple-scan able to scan perfectly.

  $ lsusb
  Bus 002 Device 002: ID 8087:8000 Intel Corp. 
  Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  Bus 001 Device 002: ID 8087:8008 Intel Corp. 
  Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  Bus 004 Device 002: ID 05e3:0612 Genesys Logic, Inc. 
  Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
  Bus 003 Device 004: ID 0bda:8179 Realtek Semiconductor Corp. 
  Bus 003 Device 005: ID 04a9:2220 Canon, Inc. CanoScan LIDE 25
  Bus 003 Device 003: ID 05e3:0610 Genesys Logic, Inc. 4-port hub
  Bus 003 Device 002: ID 046d:c52e Logitech, Inc. 
  Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

  lsb_release -rd
  Description:	Ubuntu 14.04.1 LTS
  Release:	14.04

  apt-cache policy simple-scan
  simple-scan:
    Installed: 3.12.1-0ubuntu1
    Candidate: 3.12.1-0ubuntu1
    Version table:
   *** 3.12.1-0ubuntu1 0
          500 http://id.archive.ubuntu.com/ubuntu/ trusty-updates/main amd64 Packages
          100 /var/lib/dpkg/status
       3.12.0-0ubuntu1 0
          500 http://id.archive.ubuntu.com/ubuntu/ trusty/main amd64 Packages

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: simple-scan 3.12.1-0ubuntu1
  ProcVersionSignature: Ubuntu 3.13.0-37.64-generic 3.13.11.7
  Uname: Linux 3.13.0-37-generic x86_64
  ApportVersion: 2.14.1-0ubuntu3.5
  Architecture: amd64
  CurrentDesktop: Unity
  Date: Wed Oct 22 22:18:36 2014
  DriverPackageVersions:
   libsane 1.0.23-3ubuntu3.1
   libsane-extras N/A
   hplip 3.14.3-0ubuntu3.2
   hpoj N/A
  InstallationDate: Installed on 2014-08-29 (54 days ago)
  InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
  MachineType: To Be Filled By O.E.M. To Be Filled By O.E.M.
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-37-generic root=UUID=6ae128c4-d0aa-401f-8057-102dea6e8953 ro quiet splash vt.handoff=7
  SourcePackage: simple-scan
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 07/04/2014
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: P2.00
  dmi.board.name: H87M-ITX
  dmi.board.vendor: ASRock
  dmi.chassis.asset.tag: To Be Filled By O.E.M.
  dmi.chassis.type: 3
  dmi.chassis.vendor: To Be Filled By O.E.M.
  dmi.chassis.version: To Be Filled By O.E.M.
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP2.00:bd07/04/2014:svnToBeFilledByO.E.M.:pnToBeFilledByO.E.M.:pvrToBeFilledByO.E.M.:rvnASRock:rnH87M-ITX:rvr:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.:
  dmi.product.name: To Be Filled By O.E.M.
  dmi.product.version: To Be Filled By O.E.M.
  dmi.sys.vendor: To Be Filled By O.E.M.

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/simple-scan/+bug/1384303/+subscriptions


References