← Back to team overview

desktop-packages team mailing list archive

[Bug 1377977] Re: Lenovo Yoga 2 Pro intermittently experiences screen corruption with Web browsers and Skype forcing a restart

 

Ellen Arnold, thank you for reporting this and helping make Ubuntu
better. As per http://support.lenovo.com/us/en/products/laptops-and-
netbooks/yoga-series/yoga-2-pro-lenovo an update to your computer's
buggy and outdated BIOS is available (76CN41WW). If you update to this
following https://help.ubuntu.com/community/BIOSUpdate does it change
anything?

If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

For more on BIOS updates and linux, please see
https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette
.

Please note your current BIOS is already in the Bug Description, so
posting this on the old BIOS would not be helpful. As well, you don't
have to create a new bug report.

Once the BIOS is updated, and the information above is provided, then
please mark this report Status New.

Thank you for your understanding.

** Tags added: bios-outdated-76cn41ww

** Changed in: xorg (Ubuntu)
   Importance: Undecided => Low

** Changed in: xorg (Ubuntu)
       Status: New => Incomplete

-- 
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to xorg in Ubuntu.
https://bugs.launchpad.net/bugs/1377977

Title:
  Lenovo Yoga 2 Pro intermittently experiences screen corruption with
  Web browsers and Skype forcing a restart

Status in xorg package in Ubuntu:
  Incomplete

Bug description:
  I will take photos and attach to this bug later. Every few hours I'm
  forced to reboot due to screen corruption which may be due to flaky 3D
  or acceleration support. When doing video-intensive things like
  Skype/Hangout video call the current window will disappear behind the
  browser and show up inside the Unity Launcher. Eventually I can no
  longer type or use the mouse and the system will reboot itself.

  An additional data point is that, when I first tun on the system, it
  takes about 3 seconds to draw the Plymouth screen and, if grub asks me
  to pick a boot option, about 5 seconds for the grub screen to draw
  from the bottom up (which makes me believe it might be poor
  acceleration support).

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: xorg 1:7.7+1ubuntu8
  ProcVersionSignature: Ubuntu 3.13.0-36.63-generic 3.13.11.6
  Uname: Linux 3.13.0-36-generic x86_64
  .tmp.unity.support.test.0:
   
  ApportVersion: 2.14.1-0ubuntu3.5
  Architecture: amd64
  CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
  CompositorRunning: compiz
  CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
  CompositorUnredirectFSW: true
  CurrentDesktop: Unity
  Date: Mon Oct  6 07:32:53 2014
  DistUpgraded: Fresh install
  DistroCodename: trusty
  DistroVariant: ubuntu
  EcryptfsInUse: Yes
  ExtraDebuggingInterest: Yes, if not too technical
  GraphicsCard:
   Intel Corporation Haswell-ULT Integrated Graphics Controller [8086:0a16] (rev 09) (prog-if 00 [VGA controller])
     Subsystem: Lenovo Device [17aa:3978]
  InstallationDate: Installed on 2014-05-09 (150 days ago)
  InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
  MachineType: LENOVO 20266
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-36-generic root=UUID=ba31383e-fde6-4c70-aab4-09c0e0f3a17c ro quiet splash vt.handoff=7
  SourcePackage: xorg
  Symptom: display
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 10/31/2013
  dmi.bios.vendor: LENOVO
  dmi.bios.version: 76CN31WW
  dmi.board.asset.tag: No Asset Tag
  dmi.board.name: Yoga2
  dmi.board.vendor: LENOVO
  dmi.board.version: 31900058STD
  dmi.chassis.asset.tag: No Asset Tag
  dmi.chassis.type: 10
  dmi.chassis.vendor: LENOVO
  dmi.chassis.version: Lenovo Yoga 2 Pro
  dmi.modalias: dmi:bvnLENOVO:bvr76CN31WW:bd10/31/2013:svnLENOVO:pn20266:pvrLenovoYoga2Pro:rvnLENOVO:rnYoga2:rvr31900058STD:cvnLENOVO:ct10:cvrLenovoYoga2Pro:
  dmi.product.name: 20266
  dmi.product.version: Lenovo Yoga 2 Pro
  dmi.sys.vendor: LENOVO
  version.compiz: compiz 1:0.9.11.2+14.04.20140714-0ubuntu1
  version.ia32-libs: ia32-libs N/A
  version.libdrm2: libdrm2 2.4.52-1
  version.libgl1-mesa-dri: libgl1-mesa-dri 10.1.3-0ubuntu0.1
  version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
  version.libgl1-mesa-glx: libgl1-mesa-glx 10.1.3-0ubuntu0.1
  version.xserver-xorg-core: xserver-xorg-core 2:1.15.1-0ubuntu2.1
  version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.8.2-1ubuntu2
  version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.3.0-1ubuntu3.1
  version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.910-0ubuntu1.1
  version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.10-1ubuntu2
  xserver.bootTime: Mon Oct  6 07:27:17 2014
  xserver.configfile: default
  xserver.errors:
   
  xserver.logfile: /var/log/Xorg.0.log
  xserver.outputs:
   product id                               16970 
   vendor                                     SDC
  xserver.version: 2:1.15.1-0ubuntu2.1

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1377977/+subscriptions


References