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[Bug 1367870] Re: Ubuntu 14.04 system with Radeon HD 6330M hangs regularly, especially when using Google Chrome

 

Hi Christopher - thanks for following this up.

As the machine was a dual boot with Windows Vista (32 bit) I rebooted
the machine into Windows to perform the BIOS upgrade.  I ran the .exe
file you pointed me at, then ran the 32-bit version of flash.bat from a
DOS prompt. The old BIOS was erased and the new one appeared to be
written ok. Then the machine was shut down by the program.  However it
won't boot up again!  All I get when I switch the PC on is a low humming
noise that lasts indefinitely.  I see nothing at all on the screen - no
BIOS info, nothing.  I'm writing to you from a different machine now.

So it strongly looks like the BIOS upgrade failed:(.  I have to go to
work now but I'm hoping you'll be able to advise me on how to recover
the machine when I get back. Presumably there's some way of getting a
BIOS onto a new PC before any OS is installed since the BIOS has to be
there first?  I'm happy to try with the new BIOS again, or, if that
fails, somehow get hold of the original BIOS version again. But right
now my smoothly working machine has been transformed into an almost dead
lump of metal:(.

Thanks, Lucas.

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https://bugs.launchpad.net/bugs/1367870

Title:
  Ubuntu 14.04 system with Radeon HD 6330M hangs regularly, especially
  when using Google Chrome

Status in xorg package in Ubuntu:
  Incomplete

Bug description:
  I'm reporting this bug at the request of kbr@xxxxxxxxxxxx at
  https://code.google.com/p/chromium/issues/detail?id=404357#c34 .
  Please see https://code.google.com/p/chromium/issues/detail?id=404357
  for details.  The appropriate package for this bug might be xserver-
  xorg-video-ati but that's a guess.

  Summary:
  Using Google Chrome 36+ on an ubuntu 14.04 system with  an AMD Radeon HD 6330M graphics card has been regularly causing system hangs.  These appear to be particularly likely when playing Flash-based games such as those on Facebook.  Scroll up and down using the vertical scrollbar or the mousewheel and chrome will segfault.

  WORKAROUND: Use fglrx.

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: xorg 1:7.7+1ubuntu8
  ProcVersionSignature: Ubuntu 3.13.0-35.62-generic 3.13.11.6
  Uname: Linux 3.13.0-35-generic i686
  .tmp.unity.support.test.0:

  ApportVersion: 2.14.1-0ubuntu3.3
  Architecture: i386
  CompizPlugins: [core,composite,opengl,compiztoolbox,decor,vpswitch,snap,mousepoll,resize,place,move,wall,grid,regex,imgpng,session,gnomecompat,animation,fade,unitymtgrabhandles,workarounds,scale,expo,ezoom,unityshell]
  CompositorRunning: compiz
  CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
  CompositorUnredirectFSW: true
  CurrentDesktop: Unity
  Date: Wed Sep 10 19:29:10 2014
  DistUpgraded: 2014-07-06 18:19:11,036 DEBUG enabling apt cron job
  DistroCodename: trusty
  DistroVariant: ubuntu
  ExtraDebuggingInterest: Yes, if not too technical
  GraphicsCard:
   Advanced Micro Devices, Inc. [AMD/ATI] Robson LE [Radeon HD 6330M] [1002:68e5] (prog-if 00 [VGA controller])
     Subsystem: Tul Corporation / PowerColor Cedar [Radeon HD 5450] [148c:5450]
  InstallationDate: Installed on 2013-10-19 (326 days ago)
  InstallationMedia: Ubuntu 12.04.2 LTS "Precise Pangolin" - Release i386 (20130213)
  MachineType: MEDIONPC MS-7366
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-35-generic root=UUID=57c8f83f-22f9-4998-9943-259a1df235a0 ro quiet splash vt.handoff=7
  SourcePackage: xorg
  UpgradeStatus: Upgraded to trusty on 2014-07-06 (66 days ago)
  XorgConf:
   Section "Module"
    Load	"glx"
   EndSection
  dmi.bios.date: 01/08/2008
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: A7366NM7.20E
  dmi.board.asset.tag: To Be Filled By O.E.M.
  dmi.board.name: MS-7366
  dmi.board.vendor: MEDIONPC
  dmi.board.version: 2.2
  dmi.chassis.asset.tag: To Be Filled By O.E.M.
  dmi.chassis.type: 3
  dmi.chassis.vendor: To Be Filled By O.E.M.
  dmi.chassis.version: To Be Filled By O.E.M.
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrA7366NM7.20E:bd01/08/2008:svnMEDIONPC:pnMS-7366:pvr2.2:rvnMEDIONPC:rnMS-7366:rvr2.2:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.:
  dmi.product.name: MS-7366
  dmi.product.version: 2.2
  dmi.sys.vendor: MEDIONPC
  version.compiz: compiz 1:0.9.11.2+14.04.20140714-0ubuntu1
  version.libdrm2: libdrm2 2.4.52-1
  version.libgl1-mesa-dri: libgl1-mesa-dri 10.1.3-0ubuntu0.1
  version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
  version.libgl1-mesa-glx: libgl1-mesa-glx 10.1.3-0ubuntu0.1
  version.xserver-xorg-core: xserver-xorg-core 2:1.15.1-0ubuntu2.1
  version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.8.2-1ubuntu2
  version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.3.0-1ubuntu3.1
  version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.910-0ubuntu1.1
  version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.10-1ubuntu2
  xserver.bootTime: Wed Sep 10 19:00:35 2014
  xserver.configfile: /etc/X11/xorg.conf
  xserver.errors:

  xserver.logfile: /var/log/Xorg.0.log
  xserver.version: 2:1.15.1-0ubuntu2.1
  xserver.video_driver: radeon

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