desktop-packages team mailing list archive

[Danilo Enoque Ferreira de Lima <daniloefl@xxxxxxxxx>]

Dear Christopher,

I am using an LTS release, which as I understand it means "Long Term
Support". This reply does not seem to indicate what the release claims
to be. I need this laptop for work and I cannot simply re-
install/upgrade the operating system.

I have given full reports of all my logs and there was no debugging
attempt on your side. Instead, you mark it as incomplete, even though I
have given all the log files available.

Could you instead only for a small period of time try to help me debug
it and fix it? Or provide any support at all, instead of "Please update
the OS"?

Best regards,
Danilo

-- 
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to xorg in Ubuntu.
https://bugs.launchpad.net/bugs/1415420

Title:
  Xorg freeze

Status in xorg package in Ubuntu:
  Incomplete

Bug description:
  Dear developers and experts,

  I have a Dell Inspiron 14z, using Ubuntu 14.04.1 LTS, kernel 3.13.0-44-generic and using i915 as my video driver.
  I tried connecting an external monitor to my laptop using the HDMI output while running Unity. I used an HDMI->VGA converter to connect it to the monitor's VGA input. When I do that (before I try to type xrandr or try to configure the new monitor), I'm back to the login screen, being shown in both my laptop screen and the external monitor and both screens are frozen. I can only do a hard reboot at that stage.

  This is the first time I tried this. I expect apport will include more
  information from dmesg, Xorg logs, etc, but if it doesn't please let
  me know and I can try to provide more information.

  Best regards,
  Danilo

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: xorg 1:7.7+1ubuntu8
  ProcVersionSignature: Ubuntu 3.13.0-44.73-generic 3.13.11-ckt12
  Uname: Linux 3.13.0-44-generic x86_64
  .tmp.unity.support.test.0:
   
  ApportVersion: 2.14.1-0ubuntu3.6
  Architecture: amd64
  CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
  CompositorRunning: compiz
  CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
  CompositorUnredirectFSW: true
  Date: Wed Jan 28 11:05:10 2015
  DistUpgraded: 2014-09-10 21:04:23,460 DEBUG enabling apt cron job
  DistroCodename: trusty
  DistroVariant: ubuntu
  ExtraDebuggingInterest: Yes
  GpuHangFrequency: This is the first time
  GraphicsCard:
   Intel Corporation 3rd Gen Core processor Graphics Controller [8086:0166] (rev 09) (prog-if 00 [VGA controller])
     Subsystem: Dell Device [1028:057f]
   Advanced Micro Devices, Inc. [AMD/ATI] Thames [Radeon HD 7550M/7570M/7650M] [1002:6841] (rev ff) (prog-if ff)
  MachineType: Dell Inc. Inspiron 5423
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-44-generic root=UUID=09228176-f703-4c11-af01-cb86d0fe27ae ro quiet splash vt.handoff=7
  SourcePackage: xorg
  Symptom: display
  Title: Xorg freeze
  UpgradeStatus: Upgraded to trusty on 2014-09-10 (139 days ago)
  dmi.bios.date: 05/18/2013
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: A13
  dmi.board.name: 0Y1P79
  dmi.board.vendor: Dell Inc.
  dmi.board.version: A13
  dmi.chassis.type: 8
  dmi.chassis.vendor: Dell Inc.
  dmi.chassis.version: Not Specified
  dmi.modalias: dmi:bvnDellInc.:bvrA13:bd05/18/2013:svnDellInc.:pnInspiron5423:pvrNotSpecified:rvnDellInc.:rn0Y1P79:rvrA13:cvnDellInc.:ct8:cvrNotSpecified:
  dmi.product.name: Inspiron 5423
  dmi.product.version: Not Specified
  dmi.sys.vendor: Dell Inc.
  version.compiz: compiz 1:0.9.11.3+14.04.20141104-0ubuntu1
  version.ia32-libs: ia32-libs N/A
  version.libdrm2: libdrm2 2.4.56-1~ubuntu1
  version.libgl1-mesa-dri: libgl1-mesa-dri 10.1.3-0ubuntu0.3
  version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
  version.libgl1-mesa-glx: libgl1-mesa-glx 10.1.3-0ubuntu0.3
  version.xserver-xorg-core: xserver-xorg-core 2:1.15.1-0ubuntu2.6
  version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.8.2-1ubuntu2
  version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.3.0-1ubuntu3.1
  version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.910-0ubuntu1.3
  version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.10-1ubuntu2
  xserver.bootTime: Wed Jan 28 10:50:06 2015
  xserver.configfile: default
  xserver.errors:
   
  xserver.logfile: /var/log/Xorg.0.log
  xserver.outputs: Output                                    DP-0          HDMI-0           VGA-0
  xserver.version: 2:1.15.1-0ubuntu2.6
  xserver.video_driver: intel

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