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[Bug 1412730] Re: DELL U2415 monitor detection issue

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Michiel Janssens, just to clarify, this report will only be scoped to
the issue regarding monitor detection on boot, not any of the other
issues. You are welcome to file a new report, one report per unique
issue. However, please keep in mind that a fix for the issue scoped to
this report may very well fix the other issues.

Despite this, the issue you are reporting is an upstream one. Could you
please report this problem to them via
https://bugs.freedesktop.org/enter_bug.cgi?product=xorg&component=Driver/Radeon
?

Please provide a direct URL to your bug report once you have made it so
that it may be tracked.

Thank you for your understanding.

** Summary changed:

- DELL U2415 monitor detection issues
+ DELL U2415 monitor detection issue

** Description changed:

- My Laptop HP Elitebook 8740w has two external screens connected.
- 1 DELL U2412M connected to vga connector
- 1 DELL U2415 connected to Displayport.
+ My Laptop HP Elitebook 8740w has two external screens connected, 1 DELL
+ U2412M connected to vga connector, and 1 DELL U2415 connected to
+ Displayport.
  
- I worked for about a year with a single external display, just U2412M on
- the displayport without the issue I decribe.
- 
- The first issue:
- When booting up and with screens attatched and active, the 2415 boots in 1024x768 resolution, the 2412 boots at the same moment in 1920x1200 as it should.
- At the point where the login screen appears the 2415 goes in power save mode, most of the time.
- The 2412 displays just fine at the moment.
- After logging in, turning the 2415 off and on, sometimes helps the get the screen active (out of power save).
- When it gets active, the resoltion is 1024x768, not 1920x1200.
+ When booting up and with screens attached and active, the 2415 boots in 1024x768 resolution, the 2412 boots at the same moment in 1920x1200 as it should. At the point where the login screen appears the 2415 goes in power save mode, most of the time. After logging in, turning the 2415 off and on, sometimes helps the get the screen active (out of power save).
+ When it gets active, the resolution is 1024x768, not 1920x1200.
  In unity-control-center in display settings the 2415 is displayed as "Unknown Display" and the maximum resolution I can select is 1024x768.
  
- Second issue:
- After a laptop suspend the 2415 doenst alway become active again, the 2412 always.
- Turning off an on the 2415 multiple time mostly helps to get the screen active.
+ Current partial workaround:
+ xorg.conf with monitor section for 1920x1200 as in attachment.
+ This doesn't solve booting in 1024x768, but solves the resolution after logging in. unity-control-center still lists "Unknown Screen"
  
- Current partial workaround:
- xorg.conf with monitor section for 1920x1200 as in attatchment.
- This doesn't solve booting in 1024x768, but solves the resolution after logging in.
- unity-control-center still lists "Unknown Screen"
- 
- Another strange behavior:
- when executing xrandr command, most of the time the 2415 stays in 1024, but after a number of executions the screen swithes to 1920x1200. At that moment xrandr outputs all possible resolutions as it should.
- When executing xrandr another time the 2415 switches back to 1024x768
- 
- Already tried kernel v3.18.3-vivid, no change.
- Also tried Utopic live cd, no change.
- Tried Windows 8.1, no issues with both screens. (however my main OS is Ubuntu trusty, so..., just for testing)
+ Tried Windows 8.1, no issues with both screens.
  
  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: xorg 1:7.7+1ubuntu8
  ProcVersionSignature: Ubuntu 3.13.0-44.73-generic 3.13.11-ckt12
  Uname: Linux 3.13.0-44-generic x86_64
  .tmp.unity.support.test.0:
  
  ApportVersion: 2.14.1-0ubuntu3.6
  Architecture: amd64
  CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
  CompositorRunning: compiz
  CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
  CompositorUnredirectFSW: true
  Date: Tue Jan 20 10:48:24 2015
  DistUpgraded: Fresh install
  DistroCodename: trusty
  DistroVariant: ubuntu
  DkmsStatus:
   vboxhost, 4.3.20, 3.13.0-40-generic, x86_64: installed
   vboxhost, 4.3.20, 3.13.0-43-generic, x86_64: installed
   vboxhost, 4.3.20, 3.13.0-44-generic, x86_64: installed
  ExtraDebuggingInterest: Yes
  GraphicsCard:
   Advanced Micro Devices, Inc. [AMD/ATI] Broadway XT [Mobility Radeon HD 5870] [1002:68a0] (prog-if 00 [VGA controller])
     Subsystem: Hewlett-Packard Company FirePro M7820 [103c:1520]
  InstallationDate: Installed on 2014-05-11 (253 days ago)
  InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
  MachineType: Hewlett-Packard HP EliteBook 8740w
  PccardctlStatus:
   Socket 0:
     3.3V
    16-bit
    PC Card
     Subdevice 0 (function 0) bound to driver "pata_pcmcia"
  ProcKernelCmdLine: BOOT_IMAGE=/@trusty/boot/vmlinuz-3.13.0-44-generic root=UUID=cfafe8f3-4766-4fc7-b6f3-857eefcd2aff ro rootflags=subvol=@trusty plymouth:debug splash quiet drm.debug=0xe radeon.audio=1
  SourcePackage: xorg
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 07/07/2014
  dmi.bios.vendor: Hewlett-Packard
  dmi.bios.version: 68CAD Ver. F.50
  dmi.board.name: 1520
  dmi.board.vendor: Hewlett-Packard
  dmi.board.version: KBC Version 33.31
  dmi.chassis.asset.tag: CNU1152Q9W
  dmi.chassis.type: 10
  dmi.chassis.vendor: Hewlett-Packard
  dmi.modalias: dmi:bvnHewlett-Packard:bvr68CADVer.F.50:bd07/07/2014:svnHewlett-Packard:pnHPEliteBook8740w:pvr:rvnHewlett-Packard:rn1520:rvrKBCVersion33.31:cvnHewlett-Packard:ct10:cvr:
  dmi.product.name: HP EliteBook 8740w
  dmi.sys.vendor: Hewlett-Packard
  version.compiz: compiz 1:0.9.11.3+14.04.20141104-0ubuntu1
  version.ia32-libs: ia32-libs N/A
  version.libdrm2: libdrm2 2.4.56-1~ubuntu1
  version.libgl1-mesa-dri: libgl1-mesa-dri 10.1.3-0ubuntu0.2
  version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
  version.libgl1-mesa-glx: libgl1-mesa-glx 10.1.3-0ubuntu0.2
  version.xserver-xorg-core: xserver-xorg-core 2:1.15.1-0ubuntu2.6
  version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.8.2-1ubuntu2
  version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.3.0-1ubuntu3.1
  version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.910-0ubuntu1.3
  version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.10-1ubuntu2
  xserver.bootTime: Tue Jan 20 09:37:08 2015
  xserver.configfile: /etc/X11/xorg.conf
  xserver.errors:
  
  xserver.logfile: /var/log/Xorg.0.log
  xserver.version: 2:1.15.1-0ubuntu2.6
  xserver.video_driver: radeon
- --- 
+ ---
  .tmp.unity.support.test.0:
-  
+ 
  ApportVersion: 2.16.1-0ubuntu2
  Architecture: amd64
  CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
  CompositorRunning: compiz
  CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
  CompositorUnredirectFSW: true
  CurrentDesktop: Unity
  DistUpgraded: Fresh install
  DistroCodename: vivid
  DistroRelease: Ubuntu 15.04
  DistroVariant: ubuntu
  ExtraDebuggingInterest: Yes, if not too technical
  GraphicsCard:
-  Advanced Micro Devices, Inc. [AMD/ATI] Broadway XT [Mobility Radeon HD 5870] [1002:68a0] (prog-if 00 [VGA controller])
-    Subsystem: Hewlett-Packard Company FirePro M7820 [103c:1520]
+  Advanced Micro Devices, Inc. [AMD/ATI] Broadway XT [Mobility Radeon HD 5870] [1002:68a0] (prog-if 00 [VGA controller])
+    Subsystem: Hewlett-Packard Company FirePro M7820 [103c:1520]
  InstallationDate: Installed on 2014-12-29 (59 days ago)
  InstallationMedia: Ubuntu 15.04 "Vivid Vervet" - Alpha amd64 (20141224)
  MachineType: Hewlett-Packard HP EliteBook 8740w
  Package: xorg 1:7.7+7ubuntu2
  PackageArchitecture: amd64
  PccardctlStatus:
-  Socket 0:
-    3.3V
-   16-bit
-   PC Card
-    Subdevice 0 (function 0) bound to driver "pata_pcmcia"
+  Socket 0:
+    3.3V
+   16-bit
+   PC Card
+    Subdevice 0 (function 0) bound to driver "pata_pcmcia"
  PlymouthDebug: Error: [Errno 13] Permission denied: u'/var/log/plymouth-debug.log'
  ProcKernelCmdLine: BOOT_IMAGE=/@vividtesting/boot/vmlinuz-3.18.0-13-generic root=UUID=cfafe8f3-4766-4fc7-b6f3-857eefcd2aff ro rootflags=subvol=@vividtesting splash quiet drm.debug=0xe plymouth:debug
  ProcVersionSignature: Ubuntu 3.18.0-13.14-generic 3.18.5
  Tags:  vivid ubuntu reproducible compiz-0.9
  Uname: Linux 3.18.0-13-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  _MarkForUpload: True
  dmi.bios.date: 07/07/2014
  dmi.bios.vendor: Hewlett-Packard
  dmi.bios.version: 68CAD Ver. F.50
  dmi.board.name: 1520
  dmi.board.vendor: Hewlett-Packard
  dmi.board.version: KBC Version 33.31
  dmi.chassis.asset.tag: CNU1152Q9W
  dmi.chassis.type: 10
  dmi.chassis.vendor: Hewlett-Packard
  dmi.modalias: dmi:bvnHewlett-Packard:bvr68CADVer.F.50:bd07/07/2014:svnHewlett-Packard:pnHPEliteBook8740w:pvr:rvnHewlett-Packard:rn1520:rvrKBCVersion33.31:cvnHewlett-Packard:ct10:cvr:
  dmi.product.name: HP EliteBook 8740w
  dmi.sys.vendor: Hewlett-Packard
  version.compiz: compiz 1:0.9.12.1+15.04.20150213-0ubuntu1
  version.ia32-libs: ia32-libs N/A
  version.libdrm2: libdrm2 2.4.58-2
  version.libgl1-mesa-dri: libgl1-mesa-dri 10.5.0~rc1-0ubuntu1
  version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
  version.libgl1-mesa-glx: libgl1-mesa-glx 10.5.0~rc1-0ubuntu1
  version.xserver-xorg-core: xserver-xorg-core 2:1.16.2.901-1ubuntu4
  version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.9.0-1ubuntu2
  version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.4.0-2ubuntu2
  version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917-1~exp1ubuntu2
  version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.11-1ubuntu2
  xserver.bootTime: Thu Feb 26 15:44:51 2015
  xserver.configfile: default
  xserver.errors:
-  
+ 
  xserver.logfile: /var/log/Xorg.0.log
  xserver.version: 2:1.16.2.901-1ubuntu4
  xserver.video_driver: radeon

** Changed in: xorg (Ubuntu)
       Status: Incomplete => Triaged

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https://bugs.launchpad.net/bugs/1412730

Title:
  DELL U2415 monitor detection issue

Status in xorg package in Ubuntu:
  Triaged

Bug description:
  My Laptop HP Elitebook 8740w has two external screens connected, 1
  DELL U2412M connected to vga connector, and 1 DELL U2415 connected to
  Displayport.

  When booting up and with screens attached and active, the 2415 boots in 1024x768 resolution, the 2412 boots at the same moment in 1920x1200 as it should. At the point where the login screen appears the 2415 goes in power save mode, most of the time. After logging in, turning the 2415 off and on, sometimes helps the get the screen active (out of power save).
  When it gets active, the resolution is 1024x768, not 1920x1200.
  In unity-control-center in display settings the 2415 is displayed as "Unknown Display" and the maximum resolution I can select is 1024x768.

  Current partial workaround:
  xorg.conf with monitor section for 1920x1200 as in attachment.
  This doesn't solve booting in 1024x768, but solves the resolution after logging in. unity-control-center still lists "Unknown Screen"

  Tried Windows 8.1, no issues with both screens.

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: xorg 1:7.7+1ubuntu8
  ProcVersionSignature: Ubuntu 3.13.0-44.73-generic 3.13.11-ckt12
  Uname: Linux 3.13.0-44-generic x86_64
  .tmp.unity.support.test.0:

  ApportVersion: 2.14.1-0ubuntu3.6
  Architecture: amd64
  CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
  CompositorRunning: compiz
  CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
  CompositorUnredirectFSW: true
  Date: Tue Jan 20 10:48:24 2015
  DistUpgraded: Fresh install
  DistroCodename: trusty
  DistroVariant: ubuntu
  DkmsStatus:
   vboxhost, 4.3.20, 3.13.0-40-generic, x86_64: installed
   vboxhost, 4.3.20, 3.13.0-43-generic, x86_64: installed
   vboxhost, 4.3.20, 3.13.0-44-generic, x86_64: installed
  ExtraDebuggingInterest: Yes
  GraphicsCard:
   Advanced Micro Devices, Inc. [AMD/ATI] Broadway XT [Mobility Radeon HD 5870] [1002:68a0] (prog-if 00 [VGA controller])
     Subsystem: Hewlett-Packard Company FirePro M7820 [103c:1520]
  InstallationDate: Installed on 2014-05-11 (253 days ago)
  InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
  MachineType: Hewlett-Packard HP EliteBook 8740w
  PccardctlStatus:
   Socket 0:
     3.3V
    16-bit
    PC Card
     Subdevice 0 (function 0) bound to driver "pata_pcmcia"
  ProcKernelCmdLine: BOOT_IMAGE=/@trusty/boot/vmlinuz-3.13.0-44-generic root=UUID=cfafe8f3-4766-4fc7-b6f3-857eefcd2aff ro rootflags=subvol=@trusty plymouth:debug splash quiet drm.debug=0xe radeon.audio=1
  SourcePackage: xorg
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 07/07/2014
  dmi.bios.vendor: Hewlett-Packard
  dmi.bios.version: 68CAD Ver. F.50
  dmi.board.name: 1520
  dmi.board.vendor: Hewlett-Packard
  dmi.board.version: KBC Version 33.31
  dmi.chassis.asset.tag: CNU1152Q9W
  dmi.chassis.type: 10
  dmi.chassis.vendor: Hewlett-Packard
  dmi.modalias: dmi:bvnHewlett-Packard:bvr68CADVer.F.50:bd07/07/2014:svnHewlett-Packard:pnHPEliteBook8740w:pvr:rvnHewlett-Packard:rn1520:rvrKBCVersion33.31:cvnHewlett-Packard:ct10:cvr:
  dmi.product.name: HP EliteBook 8740w
  dmi.sys.vendor: Hewlett-Packard
  version.compiz: compiz 1:0.9.11.3+14.04.20141104-0ubuntu1
  version.ia32-libs: ia32-libs N/A
  version.libdrm2: libdrm2 2.4.56-1~ubuntu1
  version.libgl1-mesa-dri: libgl1-mesa-dri 10.1.3-0ubuntu0.2
  version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
  version.libgl1-mesa-glx: libgl1-mesa-glx 10.1.3-0ubuntu0.2
  version.xserver-xorg-core: xserver-xorg-core 2:1.15.1-0ubuntu2.6
  version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.8.2-1ubuntu2
  version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.3.0-1ubuntu3.1
  version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.910-0ubuntu1.3
  version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.10-1ubuntu2
  xserver.bootTime: Tue Jan 20 09:37:08 2015
  xserver.configfile: /etc/X11/xorg.conf
  xserver.errors:

  xserver.logfile: /var/log/Xorg.0.log
  xserver.version: 2:1.15.1-0ubuntu2.6
  xserver.video_driver: radeon
  ---
  .tmp.unity.support.test.0:

  ApportVersion: 2.16.1-0ubuntu2
  Architecture: amd64
  CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
  CompositorRunning: compiz
  CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
  CompositorUnredirectFSW: true
  CurrentDesktop: Unity
  DistUpgraded: Fresh install
  DistroCodename: vivid
  DistroRelease: Ubuntu 15.04
  DistroVariant: ubuntu
  ExtraDebuggingInterest: Yes, if not too technical
  GraphicsCard:
   Advanced Micro Devices, Inc. [AMD/ATI] Broadway XT [Mobility Radeon HD 5870] [1002:68a0] (prog-if 00 [VGA controller])
     Subsystem: Hewlett-Packard Company FirePro M7820 [103c:1520]
  InstallationDate: Installed on 2014-12-29 (59 days ago)
  InstallationMedia: Ubuntu 15.04 "Vivid Vervet" - Alpha amd64 (20141224)
  MachineType: Hewlett-Packard HP EliteBook 8740w
  Package: xorg 1:7.7+7ubuntu2
  PackageArchitecture: amd64
  PccardctlStatus:
   Socket 0:
     3.3V
    16-bit
    PC Card
     Subdevice 0 (function 0) bound to driver "pata_pcmcia"
  PlymouthDebug: Error: [Errno 13] Permission denied: u'/var/log/plymouth-debug.log'
  ProcKernelCmdLine: BOOT_IMAGE=/@vividtesting/boot/vmlinuz-3.18.0-13-generic root=UUID=cfafe8f3-4766-4fc7-b6f3-857eefcd2aff ro rootflags=subvol=@vividtesting splash quiet drm.debug=0xe plymouth:debug
  ProcVersionSignature: Ubuntu 3.18.0-13.14-generic 3.18.5
  Tags:  vivid ubuntu reproducible compiz-0.9
  Uname: Linux 3.18.0-13-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  _MarkForUpload: True
  dmi.bios.date: 07/07/2014
  dmi.bios.vendor: Hewlett-Packard
  dmi.bios.version: 68CAD Ver. F.50
  dmi.board.name: 1520
  dmi.board.vendor: Hewlett-Packard
  dmi.board.version: KBC Version 33.31
  dmi.chassis.asset.tag: CNU1152Q9W
  dmi.chassis.type: 10
  dmi.chassis.vendor: Hewlett-Packard
  dmi.modalias: dmi:bvnHewlett-Packard:bvr68CADVer.F.50:bd07/07/2014:svnHewlett-Packard:pnHPEliteBook8740w:pvr:rvnHewlett-Packard:rn1520:rvrKBCVersion33.31:cvnHewlett-Packard:ct10:cvr:
  dmi.product.name: HP EliteBook 8740w
  dmi.sys.vendor: Hewlett-Packard
  version.compiz: compiz 1:0.9.12.1+15.04.20150213-0ubuntu1
  version.ia32-libs: ia32-libs N/A
  version.libdrm2: libdrm2 2.4.58-2
  version.libgl1-mesa-dri: libgl1-mesa-dri 10.5.0~rc1-0ubuntu1
  version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
  version.libgl1-mesa-glx: libgl1-mesa-glx 10.5.0~rc1-0ubuntu1
  version.xserver-xorg-core: xserver-xorg-core 2:1.16.2.901-1ubuntu4
  version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.9.0-1ubuntu2
  version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.4.0-2ubuntu2
  version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917-1~exp1ubuntu2
  version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.11-1ubuntu2
  xserver.bootTime: Thu Feb 26 15:44:51 2015
  xserver.configfile: default
  xserver.errors:

  xserver.logfile: /var/log/Xorg.0.log
  xserver.version: 2:1.16.2.901-1ubuntu4
  xserver.video_driver: radeon

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