desktop-packages team mailing list archive

[Till Kamppeter <1428356@xxxxxxxxxxxxxxxxxx>]

Probably the printer's firmware did not get loaded into the printer
during the boot process of your computer. This is usually done by HPLIP,
HP's driver package for their printers and multi-function devices.
Another possibility is a USB communication problem, somewhere in HP's
CUPS backend "hp". In both cases the bug would be in HPLIP, therefore I
am moving this report to HPLIP.

Can you please run the command

sudo hp-firmware

and see whether it loads the firmware into your printer and makes it
working?

To the HPLIP developers at HP, can you have a look at this? Thanks.

** Changed in: hplip
       Status: New => Incomplete

** Changed in: hplip (Ubuntu)
       Status: New => Incomplete

-- 
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to hplip in Ubuntu.
https://bugs.launchpad.net/bugs/1428356

Title:
  03f0:2b17 USB HP LaserJet 1020 printer will not print after boot

Status in HP Linux Imaging and Printing:
  Incomplete
Status in hplip package in Ubuntu:
  Incomplete

Bug description:
  After a reboot due to cups related package update my HP1020 printer is not initialized. This is shown in my syslog:
  Mar  4 15:32:42 localhost kernel: [  178.196280] usblp 1-3.5:1.0: usblp0: USB Bidirectional printer dev 5 if 0 alt 0 proto 2 vid 0x03F0 pid 0x2B17
  Mar  4 15:32:42 localhost kernel: [  178.198667] usblp0: removed
  Mar  4 15:32:53 localhost kernel: [  189.196356] usblp 1-3.5:1.0: usblp0: USB Bidirectional printer dev 5 if 0 alt 0 proto 2 vid 0x03F0 pid 0x2B17
  Mar  4 15:32:53 localhost kernel: [  189.198743] usblp0: removed
  Mar  4 15:33:04 localhost kernel: [  200.196869] usblp 1-3.5:1.0: usblp0: USB Bidirectional printer dev 5 if 0 alt 0 proto 2 vid 0x03F0 pid 0x2B17
  Mar  4 15:33:04 localhost kernel: [  200.199629] usblp0: removed
  Mar  4 15:33:15 localhost kernel: [  211.200586] usblp 1-3.5:1.0: usblp0: USB Bidirectional printer dev 5 if 0 alt 0 proto 2 vid 0x03F0 pid 0x2B17

  This just continues on for hundreds of entries until I unplug and
  replug the printer back in, and power cycle several times. It will
  then eventually print a test page via 'CUPS'.

  Some other information from my syslog:
  Mar  4 15:42:10 localhost kernel: [  746.297929] usblp: can't set desired altsetting 0 on interface 0
  Mar  4 15:42:10 localhost kernel: [  746.488804] usb 1-3.5: USB disconnect, device number 5
  Mar  4 15:42:14 localhost kernel: [  750.528166] usb 1-3.5: new high-speed USB device number 7 using ehci-pci
  Mar  4 15:42:16 localhost udev-configure-printer: remove /devices/pci0000:00/0000:00:1a.7/usb1/1-3/1-3.5
  Mar  4 15:42:16 localhost colord: device removed: sysfs-Hewlett-Packard-HP_LaserJet_1020
  Mar  4 15:42:23 localhost kernel: [  758.976137] usb 1-3.5: new high-speed USB device number 8 using ehci-pci
  Mar  4 15:42:23 localhost kernel: [  759.088384] usb 1-3.5: New USB device found, idVendor=03f0, idProduct=2b17
  Mar  4 15:42:23 localhost kernel: [  759.088389] usb 1-3.5: New USB device strings: Mfr=1, Product=2, SerialNumber=3
  Mar  4 15:42:23 localhost kernel: [  759.088392] usb 1-3.5: Product: HP LaserJet 1020
  Mar  4 15:42:23 localhost kernel: [  759.088394] usb 1-3.5: Manufacturer: Hewlett-Packard
  Mar  4 15:42:23 localhost kernel: [  759.088396] usb 1-3.5: SerialNumber: JL1F0DC
  Mar  4 15:42:23 localhost kernel: [  759.091958] usblp 1-3.5:1.0: usblp0: USB Bidirectional printer dev 8 if 0 alt 0 proto 2 vid 0x03F0 pid 0x2B17
  Mar  4 15:42:23 localhost logger: loading HP Device 001 008
  Mar  4 15:42:23 localhost udev-configure-printer: add /devices/pci0000:00/0000:00:1a.7/usb1/1-3/1-3.5
  Mar  4 15:42:23 localhost udev-configure-printer: device devpath is /devices/pci0000:00/0000:00:1a.7/usb1/1-3/1-3.5
  Mar  4 15:42:23 localhost udev-configure-printer: MFG:Hewlett-Packard MDL:HP LaserJet 1020 SERN:- serial:JL1F0DC
  Mar  4 15:42:24 localhost kernel: [  760.148568] usblp0: removed
  Mar  4 15:42:24 localhost kernel: [  760.159830] usblp 1-3.5:1.0: usblp0: USB Bidirectional printer dev 8 if 0 alt 0 proto 2 vid 0x03F0 pid 0x2B17
  Mar  4 15:42:24 localhost udev-configure-printer: URI contains USB serial number
  Mar  4 15:42:24 localhost udev-configure-printer: URI match: usb://HP/LaserJet%201020?serial=JL1F0DC
  Mar  4 15:42:24 localhost udev-configure-printer: SERN field matches USB serial number
  Mar  4 15:42:24 localhost udev-configure-printer: URI match: hp:/usb/HP_LaserJet_1020?serial=JL1F0DC
  Mar  4 15:42:24 localhost udev-configure-printer: URI of detected printer: usb://HP/LaserJet%201020?serial=JL1F0DC, normalized: laserjet 1020 serial jl1f0dc
  Mar  4 15:42:24 localhost udev-configure-printer: URI of print queue: usb://HP/LaserJet%201020?serial=JL1F0DC, normalized: laserjet 1020 serial jl1f0dc
  Mar  4 15:42:24 localhost udev-configure-printer: Queue ipp://localhost:631/printers/HP-LaserJet-1020 has matching device URI
  Mar  4 15:42:24 localhost udev-configure-printer: URI of detected printer: hp:/usb/HP_LaserJet_1020?serial=JL1F0DC, normalized: laserjet 1020 serial jl1f0dc
  Mar  4 15:42:24 localhost udev-configure-printer: Queue ipp://localhost:631/printers/HP-LaserJet-1020 has matching device URI
  Mar  4 15:42:26 localhost kernel: [  762.327990] usblp0: removed
  Mar  4 15:42:30 localhost colord: Device added: sysfs-Hewlett-Packard-HP_LaserJet_1020

  chris@localhost:~$ lsusb
  Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  Bus 008 Device 002: ID 046d:c31c Logitech, Inc. Keyboard K120 for Business
  Bus 008 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
  Bus 007 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
  Bus 006 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
  Bus 001 Device 006: ID 1058:0830 Western Digital Technologies, Inc.
  Bus 001 Device 008: ID 03f0:2b17 Hewlett-Packard LaserJet 1020
  Bus 001 Device 004: ID 0bc2:2120 Seagate RSS LLC
  Bus 001 Device 003: ID 050d:0237 Belkin Components F5U237 USB 2.0 7-Port Hub
  Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
  Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
  Bus 003 Device 002: ID 1241:1166 Belkin MI-2150 Trust Mouse
  Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub

  chris@localhost:~$ hp-info -i

  HP Linux Imaging and Printing System (ver. 3.15.2)
  Device Information Utility ver. 5.2

  Copyright (c) 2001-15 Hewlett-Packard Development Company, LP
  This software comes with ABSOLUTELY NO WARRANTY.
  This is free software, and you are welcome to distribute it
  under certain conditions. See COPYING file for more details.

  error: No device found that support this feature.
  chris@localhost:~$ hp-makeuri 1:008

  HP Linux Imaging and Printing System (ver. 3.15.2)
  Device URI Creation Utility ver. 5.0

  Copyright (c) 2001-15 Hewlett-Packard Development Company, LP
  This software comes with ABSOLUTELY NO WARRANTY.
  This is free software, and you are welcome to distribute it
  under certain conditions. See COPYING file for more details.

  error: Device not found
  chris@localhost:~$ lpinfo -v
  network ipp14
  network ipps
  network https
  network ipp
  serial serial:/dev/ttyS0?baud=115200
  network http
  direct hp:/usb/HP_LaserJet_1020?serial=JL1F0DC
  direct usb://HP/LaserJet%201020?serial=JL1F0DC
  network smb
  network socket
  direct hpfax
  network lpd
  direct parallel:/dev/lp0

  What should have happened - The printer should print after booting
  without having to go through a bunch of steps to get it to work.

  ---
  ApportVersion: 2.14.1-0ubuntu3.7
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  chris      3929 F.... pulseaudio
  CurrentDesktop: GNOME
  DistroRelease: Ubuntu 14.04
  HibernationDevice: RESUME=UUID=bb329dc0-0642-4b6a-876a-12c2f02fb7f6
  InstallationDate: Installed on 2014-10-24 (134 days ago)
  InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
  IwConfig:
   eth0      no wireless extensions.

   lo        no wireless extensions.
  MachineType: Dell Inc. OptiPlex 780
  Package: linux (not installed)
  ProcEnviron:
   TERM=xterm
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-46-generic root=UUID=4254a7e9-429b-4f53-a08c-ae7ff839b98f ro drm.debug=0x66
  ProcVersionSignature: Ubuntu 3.13.0-46.77-generic 3.13.11-ckt15
  RelatedPackageVersions:
   linux-restricted-modules-3.13.0-46-generic N/A
   linux-backports-modules-3.13.0-46-generic  N/A
   linux-firmware                             1.127.11
  RfKill:

  Tags:  trusty
  Uname: Linux 3.13.0-46-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  _MarkForUpload: True
  dmi.bios.date: 08/06/2013
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: A15
  dmi.board.name: 0C27VV
  dmi.board.vendor: Dell Inc.
  dmi.board.version: A01
  dmi.chassis.asset.tag: LE0006476
  dmi.chassis.type: 6
  dmi.chassis.vendor: Dell Inc.
  dmi.modalias: dmi:bvnDellInc.:bvrA15:bd08/06/2013:svnDellInc.:pnOptiPlex780:pvr:rvnDellInc.:rn0C27VV:rvrA01:cvnDellInc.:ct6:cvr:
  dmi.product.name: OptiPlex 780
  dmi.sys.vendor: Dell Inc.

To manage notifications about this bug go to:
https://bugs.launchpad.net/hplip/+bug/1428356/+subscriptions