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[atom32k <1069531@xxxxxxxxxxxxxxxxxx>]

14.10 kill signonpluginprocess fixes it ...

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https://bugs.launchpad.net/bugs/1069531

Title:
  Cannot login to Empathy after setting up Google online account

Status in empathy package in Ubuntu:
  Confirmed

Bug description:
  Description:	Ubuntu 12.10
  Release:	12.10

  empathy:
    Installed: 3.6.0.3-0ubuntu1
    Candidate: 3.6.0.3-0ubuntu1
    Version table:
   *** 3.6.0.3-0ubuntu1 0
          500 http://gb.archive.ubuntu.com/ubuntu/ quantal/main amd64 Packages
          100 /var/lib/dpkg/status

  Expected behaviour:

  * New installation of 12.10 Ubuntu
  * Expected to be able to use Google Talk in Empathy after adding a Google account under Online Accounts

  Actual behaviour:

  * Account can be added successfully, however Empathy displays "Google Talk Account requires authorisation"
  * Clicking on the icon opens Online Accounts but does not offer an option to perform any further authorisation.

  Investigation:

  * Seahorse shows two entries for the Google account, one of which lists the correct password, the other of which lists a seemingly random collection of characters separated by percentage symbols
  * Checked Google account, Ubuntu has permission to access: Picasa Web Albums, Profile Information, Google Docs, Google Talk
  * Google account is not set up to use 2-step verification
  * Removed account and seahorse entries, set up from scratch
  * If possible, will use non-alphanumeric characters in passwords, so tested with only alphanumeric password - no difference
  * Not going through a proxy

  Activating empathy-debugger shows:

  wocky/-DEBUG: 21/10/12 11:22:20.784214: _end_element_ns: Received stanza
  * failure xmlns='urn:ietf:params:xml:ns:xmpp-sasl'
      * not-authorized
      * missing-username xmlns='google:auth'
  wocky/-DEBUG: 21/10/12 11:22:20.784320: auth_failed: wocky-sasl-auth.c:274: Authentication failed!: Authentication failed: not-authorized
  gabbleauthentication-DEBUG: 21/10/12 11:22:20.784421: gabble_server_sasl_channel_fail (server-sasl-channel.c:929): auth failed: WOCKY_AUTH_ERROR_FAILURE (#6): Authentication     failed: not-authorized
  gabbleconnection-DEBUG: 21/10/12 11:22:20.784534: connector_error_disconnect (connection.c:1760): Interactive authentication error, reason 3, dbus error org.freedesktop.Telepathy.Error.AuthenticationFailed

  So, it seems that seahorse has the correct password in place, and the
  Google account is set up in such a way as to allow the application to
  work. That being the case, it makes no sense to be getting an
  authorisation error, unless there is something else that isn't
  immediately obvious.

  Have checked for open bugs here:

  * https://bugs.launchpad.net/ubuntu/+source/empathy/+bugs
  * https://bugs.freedesktop.org/buglist.cgi?quicksearch=telepathy

  However nothing that matched this exact problem jumped out - a lot of
  issues seem to be with 2-step verification (but as mentioned earlier
  this has not been enabled).

  Asked for advice here:
  * http://askubuntu.com/questions/204062/cannot-login-to-empathy-after-setting-up-google-online-account

  Was advised to log a bug report.

  ProblemType: Bug
  DistroRelease: Ubuntu 12.10
  Package: empathy 3.6.0.3-0ubuntu1
  ProcVersionSignature: Ubuntu 3.5.0-17.28-generic 3.5.5
  Uname: Linux 3.5.0-17-generic x86_64
  NonfreeKernelModules: nvidia
  ApportVersion: 2.6.1-0ubuntu3
  Architecture: amd64
  Date: Sun Oct 21 21:21:36 2012
  InstallationMedia: Ubuntu 12.10 "Quantal Quetzal" - Release amd64 (20121017.5)
  ProcEnviron:
   LANGUAGE=en_GB:en
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=en_GB.UTF-8
   SHELL=/bin/bash
  SourcePackage: empathy
  UpgradeStatus: No upgrade log present (probably fresh install)

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