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[Bug 1247572] Re: Nokia Lumia 620 (WP8) fails to mount reliably via gvfs-mtp in nautilus

To: desktop-packages@xxxxxxxxxxxxxxxxxxx
From: alampi <1247572@xxxxxxxxxxxxxxxxxx>
Date: Sun, 05 Apr 2015 10:47:35 -0000
Reply-to: Bug 1247572 <1247572@xxxxxxxxxxxxxxxxxx>
Sender: bounces@xxxxxxxxxxxxx

Lubuntu 14.04, unable to connect Lumia 630.

Running 'mtp-detect'/'sudo service lightdm restart' doesn't work.
Updated gvfs as suggested in crash report, no luck.

Booting with device connected doesn't work either.

$ lsb_release -rd
Description: Ubuntu 14.04.2 LTS
Release: 14.04

$ apt-cache policy gvfs gvfs-backends mtp-tools
gvfs:
Installed: 1.20.3-0ubuntu1
Candidate: 1.20.3-0ubuntu1
Installed:
*** 1.20.3-0ubuntu1 0
500 http://fi.archive.ubuntu.com/ubuntu/ trusty-updates/main i386 Packages
100 /var/lib/dpkg/status
1.20.1-1ubuntu1 0
500 http://fi.archive.ubuntu.com/ubuntu/ trusty/main i386 Packages
gvfs-backends:
Installed: 1.20.3-0ubuntu1
Candidate: 1.20.3-0ubuntu1
Installed:
*** 1.20.3-0ubuntu1 0
500 http://fi.archive.ubuntu.com/ubuntu/ trusty-updates/main i386 Packages
100 /var/lib/dpkg/status
1.20.1-1ubuntu1 0
500 http://fi.archive.ubuntu.com/ubuntu/ trusty/main i386 Packages
mtp-tools:
Installed: 1.1.6-20-g1b9f164-1ubuntu2
Candidate: 1.1.6-20-g1b9f164-1ubuntu2
Installed:
*** 1.1.6-20-g1b9f164-1ubuntu2 0
500 http://fi.archive.ubuntu.com/ubuntu/ trusty/universe i386 Packages
100 /var/lib/dpkg/status

--
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https://bugs.launchpad.net/bugs/1247572

Title:
Nokia Lumia 620 (WP8) fails to mount reliably via gvfs-mtp in nautilus

Status in GVFS:
Fix Released
Status in Nautilus:
New
Status in gvfs package in Ubuntu:
Confirmed
Status in nautilus package in Ubuntu:
Invalid

Bug description:
Summary: You have to run mtp-detect in terminal until you get output
similar to the excerpt in the steps to reproduce section, then you can
connect via nautilus as usual.

-----

I just got a Nokia Lumia 620 as a backup phone. I'd say I can mount my
Nexus 4 reliably with Ubuntu via nautilus using gvfs-mtp. Users with
Android devices like the Nexus 4 still get error messages on a
regularly basis of the device not being able to mount, but replugging
the device mostly fixes the issue.

However, the experience with the Lumia 620 is far worse (the desktop
sometimes freezes) and the workaround I found to get the device to
work very crude.

I was prompted with a apport-collector window when nautilus froze
during testing and send a report (this happend twice), but it didn't
take me to Launchpad to open a report. I can also seen no bug
regarding that topic that I am subscribed to.

The Lumia 620 itself was added to libmtp with this report:
http://sourceforge.net/p/libmtp/bugs/780/

## Steps to reproduce:

1. Reboot (or cold boot) computer and phone. Login to computers destop and unlock the phone by entering PIN.
2. Plug the phone via USB into the computer. (Cable works with Nexus 4 or another Android device.) The phone will give a signal that it is connected to the computer.
3. Try to open the phone in Nautilus. My desktop either freezes (cold boot) here or nautilus hangs (reboot).

3.a) If nautilus hangs: Open a terminal with Ctrl+Alt+T and kill nautilus with xkill.
3.b) If your desktop froze: Go to a virtual terminal with Ctrl+Alt+F1.
3.c) If you just get an error message: Open a terminal with Ctrl+Alt+T and go to step 4.

4. Execute 'mtp-detect' (from mtp-tools package) from terminal (either
via Dektop or virtual terminal). If you get one of the following
messages wait a few seconds and try again.

$ mtp-detect
Unable to open ~/.mtpz-data for reading, MTPZ disabled.libmtp version: 1.1.6

Listing raw device(s)
Device 0 (VID=0421 and PID=0661) is a Nokia Nokia Lumia WP8.
Found 1 device(s):
Nokia: Nokia Lumia WP8 (0421:0661) @ bus 2, dev 22
Attempting to connect device(s)
ignoring libusb_claim_interface() = -6PTP_ERROR_IO: failed to open session, trying again after resetting USB interface
LIBMTP libusb: Attempt to reset device
LIBMTP PANIC: failed to open session on second attempt
Unable to open raw device 0
OK.

---

$ mtp-detect
Unable to open ~/.mtpz-data for reading, MTPZ disabled.libmtp version: 1.1.6

Listing raw device(s)
Device 0 (VID=0421 and PID=0661) is a Nokia Nokia Lumia WP8.
Found 1 device(s):
Nokia: Nokia Lumia WP8 (0421:0661) @ bus 2, dev 22
Attempting to connect device(s)
PTP_ERROR_IO: failed to open session, trying again after resetting USB interface
LIBMTP libusb: Attempt to reset device
LIBMTP PANIC: failed to open session on second attempt
Unable to open raw device 0
OK.

---

Repeat this until you get a long list of scrolling text that ends with
something similar to this:

MTP-specific device properties:
Friendly name: Windows Phone
Synchronization partner: (NULL)
Battery level 74 of 100 (74%)
libmtp supported (playable) filetypes:
Folder
Text file
ISO MPEG-1 Audio Layer 3
Audio Video Interleave
JPEG file
Microsoft Windows Media Audio
Advanced Audio Coding (AAC)/MPEG-2 Part 7/MPEG-4 Part 3
Microsoft Windows Media Video
Abstract Album file
Abstract Playlist file
GIF bitmap file
JFIF file
Portable Network Graphics
TIFF bitmap file
BMP bitmap file
MPEG-4 Part 14 Container Format (Audio+Video Emphasis)
MPEG-4 Part 14 Container Format (Audio Emphasis)
DOC file
XLS file
PPT file
OK.

---

5. Go to a virtual terminal and do 'sudo service lightdm restart'.
Login again, you hear the phone reconnecting to your computer and
should now be able to open your phone in nautilus seeing the phones
internal storage and the SD card (if there is) als sub devices.

6. Unplug the phone from the computer and start with step 2 if you
want to connect the phone again.

## Additional information

$ lsb_release -rd
Description: Ubuntu 13.10
Release: 13.10

$ apt-cache policy gvfs gvfs-backends mtp-tools
gvfs:
Installed: 1.18.2-0ubuntu1
Candidate: 1.18.2-0ubuntu1
Version table:
*** 1.18.2-0ubuntu1 0
500 http://de.archive.ubuntu.com/ubuntu/ saucy/main amd64 Packages
100 /var/lib/dpkg/status
gvfs-backends:
Installed: 1.18.2-0ubuntu1
Candidate: 1.18.2-0ubuntu1
Version table:
*** 1.18.2-0ubuntu1 0
500 http://de.archive.ubuntu.com/ubuntu/ saucy/main amd64 Packages
100 /var/lib/dpkg/status
mtp-tools:
Installed: 1.1.6-2
Candidate: 1.1.6-2
Version table:
*** 1.1.6-2 0
500 http://de.archive.ubuntu.com/ubuntu/ saucy/universe amd64 Packages
100 /var/lib/dpkg/status

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