desktop-packages team mailing list archive

[Pascal De Vuyst <pascal.devuyst@xxxxxxxxx>]

Please provide the output from these steps:
https://wiki.ubuntu.com/DebuggingPrintingProblems#USB_printer_does_not_print_or_prints_garbage

** Changed in: cups (Ubuntu)
       Status: New => Invalid

** Changed in: cups (Ubuntu)
       Status: Invalid => Incomplete

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https://bugs.launchpad.net/bugs/1361168

Title:
  printer not available after printing one job

Status in cups package in Ubuntu:
  Incomplete

Bug description:
  1) Ubuntu 14.04.1 LTS
  2) cups 1.7.2-0ubuntu1.1

  Printer hp Laserjet 4200n installs normally connected via USB. First
  print from evince is fine, all the following will be send to printer
  waiting list and its status is "processing" but the printer will not
  receive any data. Evince shows in the print property window the
  message "Waiting that printer is becoming available".

  Printing from other applications is also not working anymore.

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: cups 1.7.2-0ubuntu1.1
  ProcVersionSignature: Ubuntu 3.13.0-34.60-generic 3.13.11.4
  Uname: Linux 3.13.0-34-generic x86_64
  NonfreeKernelModules: nvidia
  ApportVersion: 2.14.1-0ubuntu3.3
  Architecture: amd64
  CurrentDesktop: Unity
  Date: Mon Aug 25 12:49:40 2014
  InstallationDate: Installed on 2014-05-26 (90 days ago)
  InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
  Lpstat:
   device for Hewlett-Packard-HP-LaserJet-2100-Series: usb://HP/LaserJet%202100%20Series
   device for HP-LaserJet-4200: usb://Unknown/Printer
   device for hp-LaserJet-4200-2: usb://HP/LaserJet%204200
   device for Lexmark-International-Lexmark-E330: usb://Lexmark/E330?serial=721CN0R
  MachineType: System manufacturer System Product Name
  Papersize: a4
  PpdFiles:
   hp-LaserJet-4200-2: HP LaserJet 4200 Series Postscript (recommended)
   Hewlett-Packard-HP-LaserJet-2100-Series: HP LaserJet 2100 Foomatic/pxlmono (recommended)
   HP-LaserJet-4200: HP LaserJet 4200 Series Postscript (recommended)
   Lexmark-International-Lexmark-E330: Generic PCL 6/PCL XL Printer Foomatic/pxlcolor (recommended)
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-34-generic root=UUID=c4c569cc-5196-4a8b-987f-943b02b92b88 ro quiet splash
  SourcePackage: cups
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 07/11/2011
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: 0904
  dmi.board.asset.tag: To be filled by O.E.M.
  dmi.board.name: P8H67-M LE
  dmi.board.vendor: ASUSTeK Computer INC.
  dmi.board.version: Rev X.0x
  dmi.chassis.asset.tag: Asset-1234567890
  dmi.chassis.type: 3
  dmi.chassis.vendor: Chassis Manufacture
  dmi.chassis.version: Chassis Version
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr0904:bd07/11/2011:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKComputerINC.:rnP8H67-MLE:rvrRevX.0x:cvnChassisManufacture:ct3:cvrChassisVersion:
  dmi.product.name: System Product Name
  dmi.product.version: System Version
  dmi.sys.vendor: System manufacturer

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