desktop-packages team mailing list archive

[Till Kamppeter <1418427@xxxxxxxxxxxxxxxxxx>]

Please attach the error_log of a failed CUPS startup attempt. See "CUPS
error_log" on https://wiki.ubuntu.com/DebuggingPrintingProblems.


** Changed in: cups (Ubuntu)
       Status: Confirmed => Incomplete

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https://bugs.launchpad.net/bugs/1418427

Title:
  cups server does not start at boottime randomly

Status in cups package in Ubuntu:
  Incomplete

Bug description:
  cups daemon randomly fails to start on system boot, manually typing sudo service cups restart helps. This tends to freeze Eclipse in function which enumerates printers; also the Ubuntu System Settings / Printers dialog reports that it cannot connect to the cups service.
  I have tried to look into /var/log/cups/ but there is nothing important: error_log is empty, error_log.1 contains old logs from 2014; 

  access_log contains current log messages, but no errors:

  $ cat access_log
  localhost - - [05/Feb/2015:10:36:49 +0100] "POST / HTTP/1.1" 200 276 Create-Printer-Subscriptions successful-ok
  localhost - - [05/Feb/2015:10:37:17 +0100] "POST / HTTP/1.1" 200 155 Cancel-Subscription successful-ok
  localhost - - [05/Feb/2015:10:42:03 +0100] "POST / HTTP/1.1" 200 276 Create-Printer-Subscriptions successful-ok
  localhost - - [05/Feb/2015:10:42:12 +0100] "POST / HTTP/1.1" 200 155 Cancel-Subscription successful-ok

  ProblemType: Bug
  DistroRelease: Ubuntu 14.10
  Package: cups 1.7.5-3ubuntu2
  ProcVersionSignature: Ubuntu 3.16.0-30.40-generic 3.16.7-ckt3
  Uname: Linux 3.16.0-30-generic x86_64
  ApportVersion: 2.14.7-0ubuntu8.1
  Architecture: amd64
  CupsErrorLog:
   
  CurrentDesktop: Unity
  Date: Thu Feb  5 10:39:44 2015
  InstallationDate: Installed on 2013-10-14 (478 days ago)
  InstallationMedia: Ubuntu-Server 13.04 "Raring Ringtail" - Release amd64 (20130423.1)
  Lpstat: device for Hewlett-Packard-HP-LaserJet-4100-Series: hp:/net/HP_LaserJet_4100_Series?ip=10.240.100.119
  MachineType: System manufacturer System Product Name
  Papersize: a4
  PpdFiles: Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/Hewlett-Packard-HP-LaserJet-4100-Series.ppd'] failed with exit code 2: grep: /etc/cups/ppd/Hewlett-Packard-HP-LaserJet-4100-Series.ppd: Permission denied
  ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.16.0-30-generic root=/dev/mapper/vg--rei-lv--root ro nomdmonddf nomdmonisw nomdmonddf nomdmonisw nomdmonddf nomdmonisw
  SourcePackage: cups
  UpgradeStatus: Upgraded to utopic on 2014-10-17 (110 days ago)
  dmi.bios.date: 08/14/2013
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: 2204
  dmi.board.asset.tag: To be filled by O.E.M.
  dmi.board.name: P8Z77-V LX
  dmi.board.vendor: ASUSTeK COMPUTER INC.
  dmi.board.version: Rev X.0x
  dmi.chassis.asset.tag: Asset-1234567890
  dmi.chassis.type: 3
  dmi.chassis.vendor: Chassis Manufacture
  dmi.chassis.version: Chassis Version
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr2204:bd08/14/2013:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnP8Z77-VLX:rvrRevX.0x:cvnChassisManufacture:ct3:cvrChassisVersion:
  dmi.product.name: System Product Name
  dmi.product.version: System Version
  dmi.sys.vendor: System manufacturer

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