desktop-packages team mailing list archive

[Pascal De Vuyst <pascal.devuyst@xxxxxxxxx>]

Thank you for taking the time to report this bug and helping to make
Ubuntu better. We are sorry that we do not always have the capacity to
look at all reported bugs in a timely manner. There have been many
changes in Ubuntu since that time you reported the bug and your problem
may have been fixed with some of the updates. It would help us a lot if
you could test it on a currently supported Ubuntu version. When you test
it and it is still an issue, kindly upload the updated logs by running
apport-collect -p cups 310732 and your cups error log as described here:
https://wiki.ubuntu.com/DebuggingPrintingProblems#CUPS_error_log.

** Changed in: cups (Ubuntu)
       Status: New => Incomplete

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https://bugs.launchpad.net/bugs/310732

Title:
  Laserjet printing fails  at cupsd/filter/ps2pdf

Status in cups package in Ubuntu:
  Incomplete

Bug description:
  When I print the printer dialog reports "Printer State:
  /usr/lib/cups/filter/ps2pdf failed".  This occurs with test page
  (although ablank page is ejected when I do this) and with an image
  printed from the image previewer.  Also when I print from mutt (via
  a2ps). This time I got a line down the centre of the page (as it was
  attempting to put two pages into one, so that's the centre divider).
  Sometimes a dialog appears saying things went wrong "Print error,
  there was a problem processing document `(stdin)' (job xyz)" Clicking
  Diagnose prints a testpage (blank as before) then hangs for alot of
  debug output.  Why is it running ps2pdf anyway?

  Printer is a Laserjet 5M with PS simm, duplexer, >11MB memory.
  Connected via ethernet (Jetdirect, port 9100). Printing from our
  Windows laptop is fine.  Printing from this PC was fine under Hardy.
  I'm sure it used to work under Intrepid, but can;t be sure, nor when
  it stopped working.

  Other info:
  From /var/log/messages
  kernel: [273959.486568] type=1503 audit(1229980663.494:12): operation="inode_permission" requested_mask="w::" denied_mask="w::" fsuid=0 name="/dev/ttyUSB0" pid=9688 profile="/usr/sbin/cupsd"
  python: hp-toolbox(UI)[9756]: warning: Device not found
  kernel: [274405.711084] type=1503 audit(1229981109.718:13): operation="inode_permission" requested_mask="w::" denied_mask="w::" fsuid=0 name="/dev/ttyUSB0" pid=10190 profile="/usr/sbin/cupsd"

  $ lsb_release -rd
  Description:	Ubuntu 8.10
  Release:	8.10
  $ apt-cache policy cups
  cups:
    Installed: 1.3.9-2ubuntu4
    Candidate: 1.3.9-2ubuntu4
    Version table:
   *** 1.3.9-2ubuntu4 0
          500 http://gb.archive.ubuntu.com intrepid-updates/main Packages
          100 /var/lib/dpkg/status
       1.3.9-2 0
          500 http://gb.archive.ubuntu.com intrepid/main Packages
  Error log attached - looks to have some sort of authentication problem?

  Other info from the diagnose:
  Page 1 (Scheduler not running?):
  {'cups_connection_failure': False}
  Page 2 (Choose printer):
  {'cups_dest': <cups.Dest LaserPrinter (default)>,
   'cups_instance': None,
   'cups_queue': 'LaserPrinter',
   'cups_queue_listed': True}
  Page 3 (Check printer sanity):
  {'cups_device_uri_scheme': u'socket',
   'cups_printer_dict': {'device-uri': u'socket://192.168.7.10:9100',
                         'printer-info': u'HP LaserJet 5M',
                         'printer-is-shared': True,
                         'printer-location': u'Office',
                         'printer-make-and-model': u'HP LaserJet 5M Postscript (recommended)',
                         'printer-state': 3,
                         'printer-state-message': u'/usr/lib/cups/filter/pstopdf failed',
                         'printer-state-reasons': [u'none'],
                         'printer-type': 135252,
                         'printer-uri-supported': u'ipp://localhost:631/printers/LaserPrinter'},
   'cups_printer_remote': False,
   'is_cups_class': False}
  Page 4 (Check PPD sanity):
  {'cups_printer_ppd_defaults': {u'General': {u'Duplex': u'DuplexNoTumble',
                                              u'HPHalftone': u'Enhanced',
                                              u'InputSlot': u'Lower',
                                              u'ManualFeed': u'False',
                                              u'PageRegion': u'A4',
                                              u'PageSize': u'A4',
                                              u'Resolution': u'600dpi',
                                              u'Smoothing': u'Light'},
                                 u'InstallableOptions': {u'HPOption_500_Sheet_Tray': u'False',
                                                         u'HPOption_Duplexer': u'True',
                                                         u'HPOption_Envelope_Feeder': u'False',
                                                         u'HPOption_Memory': u'12Meg'}},
   'cups_printer_ppd_valid': True,
   'missing_pkgs_and_exes': ([], [])}
  Page 5 (Local or remote?):
  {'printer_is_remote': False}
  Page 6 (Printer state reasons):
  {'printer-state-message': u'/usr/lib/cups/filter/pstopdf failed',
   'printer-state-reasons': [u'none']}

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