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Message #119656
[Bug 1455938] Re: [HP OfficeJet 5610v] HPLIP notes print job completed but Job Queue notes "On Hold"
Hi Christopher,
Can you try installing the latest hplip-3.15.4 using hplip-3.15.4.run file by downloading it from http://hplipopensource.com/hplip-web/gethplip.html. Run command 'sh hplip-3.15.4.run' in terminal to install.
Delete the existing print queue for this printer in Ubuntu 15.04 server and reconfigure the print queue using command 'hp-setup -i ' and run command 'hp-testpage -i' in terminal at server side and let us know if you are able to print the testpage from server. Also can you run command 'hp-levels -i -g' and provide its output here.
Thanks,
Goutam
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https://bugs.launchpad.net/bugs/1455938
Title:
[HP OfficeJet 5610v] HPLIP notes print job completed but Job Queue
notes "On Hold"
Status in HP Linux Imaging and Printing:
Confirmed
Status in hplip package in Ubuntu:
Triaged
Bug description:
What is expected to happen is when one USB connects an HP OfficeJet 5610v to Ubuntu 15.04 server, adds the printer to the server via the hplip-gui package, modifies just the lines below:
sudo nano /etc/samba/smb.conf
[printers]
comment = All Printers
browseable = no
path = /var/spool/samba
printable = yes
guest ok = yes
read only = yes
create mask = 0700
Goes to with a web browser:
http://localhost:631/admin/
Check checkbox "Share printers connected to this system", and one may print from another Ubuntu 15.04 client via ipp.
What happens instead is that the hplip-gui notes the print job
completed, but the job queue notes a job held. The program doing the
printing printing was both LibreOffice Writer and Evince. Hence, the
software initiating the print job seems not at fault here.
The printer prints fine if one connects the client directly via USB.
Also this would be a regression as this all used to work with Trusty
server and Trusty/Utopic clients.
Following https://wiki.ubuntu.com/DebuggingPrintingProblems :
ls -l /dev/usb/lp* /dev/bus/usb/*/*
ls: cannot access /dev/usb/lp*: No such file or directory
crw-rw-r-- 1 root root 189, 0 May 17 08:10 /dev/bus/usb/001/001
crw-rw----+ 1 root saned 189, 1 May 17 10:07 /dev/bus/usb/001/002
crw-rw-r-- 1 root root 189, 128 May 17 08:10 /dev/bus/usb/002/001
crw-rw-r-- 1 root root 189, 129 May 17 08:10 /dev/bus/usb/002/002
crw-rw-r-- 1 root root 189, 256 May 17 08:10 /dev/bus/usb/003/001
crw-rw-r-- 1 root root 189, 257 May 17 08:10 /dev/bus/usb/003/002
crw-rw-r-- 1 root root 189, 384 May 17 08:10 /dev/bus/usb/004/001
crw-rw-r-- 1 root root 189, 385 May 17 08:10 /dev/bus/usb/004/002
sudo usb_printerid /dev/usb/lp0
Error: No such file or directory: can't open '/dev/usb/lp0'
sudo usb_printerid /dev/usb/lp1
Error: No such file or directory: can't open '/dev/usb/lp1'
hpinfo -i
No command 'hpinfo' found, did you mean:
Command 'lpinfo' from package 'cups-client' (main)
Command 'hinfo' from package 'ganeti' (universe)
Command 'hinfo' from package 'ganeti-htools' (universe)
Command 'hp-info' from package 'hplip' (main)
Command 'shpinfo' from package 'shapelib' (universe)
Command 'pinfo' from package 'pinfo' (universe)
Command 'epinfo' from package 'photopc' (universe)
hpinfo: command not found
moniker@pc:/var/crash$ hp-info -i
HP Linux Imaging and Printing System (ver. 3.15.2)
Device Information Utility ver. 5.2
Copyright (c) 2001-15 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Using device: hp:/usb/Officejet_5600_series?serial=CN6ABD531H04B2
hp:/usb/Officejet_5600_series?serial=CN6ABD531H04B2
Device Parameters (dynamic data):
Parameter Value(s)
---------------------------- ----------------------------------------------------------
agent1-ack False
agent1-desc Black cartridge
agent1-dvc 0
agent1-health 0
agent1-health-desc Good/OK
agent1-hp-ink False
agent1-id 0
agent1-kind 3
agent1-known False
agent1-level 66
agent1-level-trigger 0
agent1-sku 56 (C6656A) /27 (C8727A)
agent1-type 1
agent1-virgin False
back-end hp
cups-printers ['hpwifiprinter']
cups-uri hp:/usb/Officejet_5600_series?serial=CN6ABD531H04B2
dev-file
device-state 1
device-uri hp:/usb/Officejet_5600_series?serial=CN6ABD531H04B2
deviceid MFG:HP;MDL:Officejet 5600
series;CMD:LDL,MLC,PML,DYN;CLS:PRINTER;1284.4DL:4d,4e,1;SN
:CN6ABD531H04B2;S:0380008000020020002c1480042c25500;Z:007;
7;
duplexer 0
error-state 0
fax-uri hpfax:/usb/Officejet_5600_series?serial=CN6ABD531H04B2
host
in-tray1 True
in-tray2 False
is-hp True
media-path 2
panel 0
panel-line1
panel-line2
photo-tray 0
port 1
r 0
revision 3
rg 000
rr 000000
rs 000000000
scan-uri hpaio:/usb/Officejet_5600_series?serial=CN6ABD531H04B2
serial CN6ABD531H04B2
status-code 1000
status-desc Idle
supply-door 0
top-door 1
Model Parameters (static data):
Parameter Value(s)
---------------------------- ----------------------------------------------------------
align-type 6
clean-type 2
color-cal-type 0
copy-type 0
embedded-server-type 0
fax-type 1
fw-download False
icon officejet_5600.png
io-mfp-mode 6
io-mode 1
io-support 2
job-storage 0
linefeed-cal-type 0
model Officejet_5600_series
model-ui HP Officejet 5600 Series
model1 HP Officejet 5600 Series All-in-One Printer
model10 HP Officejet 5679 All-in-One Printer
model11 HP Officejet 5680 All-in-One Printer
model2 HP Officejet 5605 All-in-One Printer
model3 HP Officejet 5607 All-in-One Printer
model4 HP Officejet 5608 All-in-One Printer
model5 HP Officejet 5609 All-in-One Printer
model6 HP Officejet 5610 All-in-One Printer
model7 HP Officejet 5610xi All-in-One Printer
model8 HP Officejet 5610v All-in-One Printer
model9 HP Officejet 5615 All-in-One Printer
monitor-type 0
panel-check-type 0
pcard-type 0
plugin 0
plugin-reason 0
power-settings 0
pq-diag-type 0
r-type 0
r0-agent1-kind 3
r0-agent1-sku 56 (C6656A) /27 (C8727A)
r0-agent1-type 1
r0-agent2-kind 3
r0-agent2-sku 22 (C9352A)
r0-agent2-type 2
r0-agent3-kind 3
r0-agent3-sku 58 (C6658A)
r0-agent3-type 3
scan-src 1
scan-type 1
status-battery-check 0
status-dynamic-counters 0
status-type 2
support-released True
support-subtype 2202411
support-type 2
support-ver 0.9.5
tech-class ['DJ3600']
tech-subclass ['Normal']
tech-type 2
usb-pid 20241
usb-vid 1008
wifi-config 0
Status History (most recent first):
Date/Time Code Status Description User Job ID
-------------------- ----- ---------------------------------------- -------- --------
05/17/15 10:19:42 1000 Idle moniker 0
05/17/15 10:15:44 501 Print job has completed moniker 2
05/17/15 10:15:44 500 Started a print job moniker 2
05/17/15 10:10:41 501 Print job has completed moniker 2
05/17/15 10:10:41 500 Started a print job moniker 2
05/17/15 10:07:24 1000 Idle moniker 0
05/17/15 10:05:39 501 Print job has completed moniker 2
05/17/15 10:05:39 500 Started a print job moniker 2
05/17/15 10:01:10 501 Print job has completed moniker 1
05/17/15 10:01:10 500 Started a print job moniker 1
05/17/15 10:01:04 501 Print job has completed moniker 1
05/17/15 10:01:04 500 Started a print job moniker 1
05/17/15 09:59:20 1000 Idle moniker 0
05/17/15 09:59:14 501 Print job has completed moniker 1
05/17/15 09:59:14 500 Started a print job moniker 1
05/17/15 09:58:22 1000 Idle moniker 0
05/17/15 09:54:03 501 Print job has completed moniker 1
05/17/15 09:54:03 500 Started a print job moniker 1
05/17/15 09:42:13 1000 Idle moniker 0
Done.
hp-makeuri 001:002
HP Linux Imaging and Printing System (ver. 3.15.2)
Device URI Creation Utility ver. 5.0
Copyright (c) 2001-15 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
CUPS URI: hp:/usb/Officejet_5600_series?serial=CN6ABD531H04B2
SANE URI: hpaio:/usb/Officejet_5600_series?serial=CN6ABD531H04B2
HP Fax URI: hpfax:/usb/Officejet_5600_series?serial=CN6ABD531H04B2
Done.
lpinfo -v
network https
network ipp
network ipp14
network http
network lpd
network socket
direct hp
serial serial:/dev/ttyS0?baud=115200
direct usb://HP/Officejet%205600%20series?serial=CN6ABD531H04B2&interface=1
network ipps
direct hpfax
sudo cat /var/log/cups/error_log
E [17/May/2015:08:31:43 -0500] Unable to open listen socket for address [v1.::1]:631 - Cannot assign requested address.
W [17/May/2015:09:34:09 -0500] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id 'hpwifiprinter-Gray..' already exists
W [17/May/2015:09:34:09 -0500] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id 'hpwifiprinter-RGB..' already exists
W [17/May/2015:09:37:41 -0500] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id 'hpwifiprinter-Gray..' already exists
W [17/May/2015:09:37:41 -0500] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id 'hpwifiprinter-RGB..' already exists
W [17/May/2015:09:52:42 -0500] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id 'hpwifiprinter-Gray..' already exists
W [17/May/2015:09:52:42 -0500] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id 'hpwifiprinter-RGB..' already exists
ProblemType: Bug
DistroRelease: Ubuntu 15.04
Package: cups 2.0.2-1ubuntu3
ProcVersionSignature: Ubuntu 3.19.0-16.16-generic 3.19.3
Uname: Linux 3.19.0-16-generic x86_64
ApportVersion: 2.17.2-0ubuntu1
Architecture: amd64
CurrentDesktop: GNOME-Flashback:Unity
Date: Sun May 17 10:03:26 2015
InstallationDate: Installed on 2015-04-25 (21 days ago)
InstallationMedia: Ubuntu 15.04 "Vivid Vervet" - Release amd64 (20150422)
Lpstat: device for hpwifiprinter: hp:/usb/Officejet_5600_series?serial=CN6ABD531H04B2
MachineType: Hewlett-Packard HP ProDesk 400 G1 MT
Papersize: letter
PpdFiles: Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/hpwifiprinter.ppd'] failed with exit code 2: grep: /etc/cups/ppd/hpwifiprinter.ppd: Permission denied
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-16-generic root=UUID=90dc0a59-cdd8-4e40-9f8f-8c4836a31560 ro quiet splash nomdmonddf nomdmonisw vt.handoff=7
SourcePackage: cups
UdevLog: Error: [Errno 2] No such file or directory: '/var/log/udev'
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 12/11/2014
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: L02 v02.39
dmi.board.asset.tag: MXL4090N3K
dmi.board.name: 198E
dmi.board.vendor: Hewlett-Packard
dmi.chassis.asset.tag: MXL4090N3K
dmi.chassis.type: 6
dmi.chassis.vendor: Hewlett-Packard
dmi.modalias: dmi:bvnHewlett-Packard:bvrL02v02.39:bd12/11/2014:svnHewlett-Packard:pnHPProDesk400G1MT:pvr:rvnHewlett-Packard:rn198E:rvr:cvnHewlett-Packard:ct6:cvr:
dmi.product.name: HP ProDesk 400 G1 MT
dmi.sys.vendor: Hewlett-Packard
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