desktop-packages team mailing list archive

[Nailer1887 <1442979@xxxxxxxxxxxxxxxxxx>]

This bug is now fixed: a driver update from Brother has solved the issue.
Updated driver brscan4 version 0.4.3-1 is available for download from the Brother support web site, along with full installation instructions.

** Changed in: simple-scan (Ubuntu)
       Status: New => Invalid

-- 
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to simple-scan in Ubuntu.
https://bugs.launchpad.net/bugs/1442979

Title:
  Simple Scan crashes with Brother DCP-J4120DW

Status in simple-scan package in Ubuntu:
  Invalid

Bug description:
  I am using Ubuntu 14.04.2 LTS
  Simple Scan, version 3.12.1-0ubuntu1, crashes when attempting to scan from Brother multi-function printer/scanner DCP-J4120DW.

  I have installed the Brother drivers using the software linux-brpinter-installer-2.0.0-1 from the Brother support web site.
  I then edited the file /lib/udev/rules.d/40-libsane.rules to add the two lines:-

  # Brother scanners
  ATTRS{idVendor}=="04f9", ENV{libsane_matched}="yes"

  as per this web site:-

  http://support.brother.com/g/s/id/linux/en/instruction_scn1c.html?c=gb&lang=en&prod=dcpj4120dw_eu_as&redirect=on

  When scanning using Simple Scan the scanner starts the scanning
  process but Simple Scan crashes.

  Debug output:-

  Segmentation fault (core dumped)

  lsusb output:-

  Bus 001 Device 005: ID 04f9:0339 Brother Industries, Ltd

  I have installed xsane and the scanner works correctly with this
  software.

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: simple-scan 3.12.1-0ubuntu1
  ProcVersionSignature: Ubuntu 3.13.0-49.81-generic 3.13.11-ckt17
  Uname: Linux 3.13.0-49-generic i686
  ApportVersion: 2.14.1-0ubuntu3.8
  Architecture: i386
  CurrentDesktop: Unity
  Date: Sat Apr 11 23:41:08 2015
  DriverPackageVersions:
   libsane 1.0.23-3ubuntu3.1
   libsane-extras N/A
   hplip 3.14.3-0ubuntu3.2
   hpoj N/A
  InstallationDate: Installed on 2014-05-27 (319 days ago)
  InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release i386 (20140417)
  MachineType: Hewlett-Packard HP Compaq dx2400 Microtower
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-49-generic root=UUID=3ca5b603-b5e7-46b4-ab1a-5e7bccd70761 ro quiet splash vt.handoff=7
  SourcePackage: simple-scan
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 04/21/2008
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: 5.23
  dmi.board.name: 2A73
  dmi.board.vendor: PEGATRON CORPORATION
  dmi.board.version: 1.01
  dmi.chassis.asset.tag: CZC8272QGT
  dmi.chassis.type: 3
  dmi.chassis.vendor: Hewlett-Packard
  dmi.chassis.version: Chassis Version
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr5.23:bd04/21/2008:svnHewlett-Packard:pnHPCompaqdx2400Microtower:pvr:rvnPEGATRONCORPORATION:rn2A73:rvr1.01:cvnHewlett-Packard:ct3:cvrChassisVersion:
  dmi.product.name: HP Compaq dx2400 Microtower
  dmi.sys.vendor: Hewlett-Packard

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/simple-scan/+bug/1442979/+subscriptions