desktop-packages team mailing list archive

[goutam <goutamkk@xxxxxxxxx>]

Hi Christopher,

Can you please try installing the latest HPLIP 3.15.6 ?
You can download the auto-installer package hplip-3.15.6.run file from http://hplipopensource.com/hplip-web/gethplip.html  and install it by running command 'sh hplip-3.15.6.run'.

After the install, run command 'hp-setup' in terminal to configure the
fax and print queue for the printer and run command 'hp-sendfax' to
send the fax job.

If you are still facing the issue, provide us 'hp-sendfax  -ldebug'
command output here.

Thanks,
Goutam

-- 
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to hplip in Ubuntu.
https://bugs.launchpad.net/bugs/1323040

Title:
  14.04 not supported

Status in HP Linux Imaging and Printing:
  New
Status in hplip package in Ubuntu:
  Confirmed

Bug description:
  Ever since upgrading to Trusty, I cannot attach files to fax with hp-
  fax. I downloaded the diagnostic tool and it seems 14.04 isn't
  supported.

  This is a pretty big deal for a LTS release. I may not need to fax
  very often, but I don't much like printing a document and faxing in
  manually.

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: hplip 3.14.3-0ubuntu3
  ProcVersionSignature: Ubuntu 3.13.0-24.47-generic 3.13.9
  Uname: Linux 3.13.0-24-generic x86_64
  NonfreeKernelModules: wl
  ApportVersion: 2.14.1-0ubuntu3.2
  Architecture: amd64
  CupsErrorLog:
   W [25/May/2014:13:07:42 -0400] DNS-SD registration of "Automatically setup by HPLIP @ christopher-IdeaPad-Z565-Main" failed: Local name collision
   W [25/May/2014:13:07:42 -0400] DNS-SD registration of "Automatically setup by HPLIP @ christopher-IdeaPad-Z565-Main" failed: Local name collision
   W [25/May/2014:13:07:42 -0400] DNS-SD registration of "Automatically setup by HPLIP @ christopher-IdeaPad-Z565-Main" failed: Local name collision
   W [25/May/2014:13:07:42 -0400] DNS-SD registration of "Automatically setup by HPLIP @ christopher-IdeaPad-Z565-Main" failed: Local name collision
  CurrentDesktop: Unity
  Date: Sun May 25 13:11:50 2014
  InstallationDate: Installed on 2013-04-10 (409 days ago)
  InstallationMedia: Ubuntu 12.10 "Quantal Quetzal" - Release amd64 (20121017.5)
  Lpstat:
   device for CLP-500: usb://Samsung/CLP-500?serial=2U61B1BX603212J.
   device for Officejet_4500_G510g-m: hp:/usb/Officejet_4500_G510g-m?serial=CN0A6F207P05CQ
   device for Officejet_4500_G510g-m_fax: hpfax:/usb/Officejet_4500_G510g-m?serial=CN0A6F207P05CQ
  MachineType: LENOVO 4311
  Papersize: letter
  PpdFiles:
   Officejet_4500_G510g-m_fax: HP Fax hpcups
   CLP-500: Samsung CLP-500, 2.0.0
   Officejet_4500_G510g-m: HP Officejet 4500 g510g-m, hpcups 3.14.3
  ProcEnviron:
   LANGUAGE=en_CA:en
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=en_CA.UTF-8
   SHELL=/bin/bash
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-24-generic root=UUID=6f183dc9-9025-4214-9c39-d514db59f494 ro quiet splash
  SourcePackage: hplip
  UpgradeStatus: Upgraded to trusty on 2014-03-06 (80 days ago)
  dmi.bios.date: 09/07/2010
  dmi.bios.vendor: LENOVO
  dmi.bios.version: 36CN19WW(V2.05)
  dmi.board.asset.tag: Base Board Asset Tag
  dmi.board.name: Guam
  dmi.board.vendor: LENOVO
  dmi.board.version: Base Board Version
  dmi.chassis.asset.tag: Chassis Asset Tag
  dmi.chassis.type: 10
  dmi.chassis.vendor: Chassis Manufacturer
  dmi.chassis.version: Chassis Version
  dmi.modalias: dmi:bvnLENOVO:bvr36CN19WW(V2.05):bd09/07/2010:svnLENOVO:pn4311:pvrIdeaPadZ565:rvnLENOVO:rnGuam:rvrBaseBoardVersion:cvnChassisManufacturer:ct10:cvrChassisVersion:
  dmi.product.name: 4311
  dmi.product.version: IdeaPad Z565
  dmi.sys.vendor: LENOVO

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