desktop-packages team mailing list archive

[Ian <iguy@xxxxxxxxxxxxx>]

Attaching the error_log file for review

** Attachment added: "error_log file from cups tree"
   https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1471602/+attachment/4424676/+files/error_log

-- 
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to cups in Ubuntu.
https://bugs.launchpad.net/bugs/1471602

Title:
  Google Docs print not working on CUPs

Status in cups package in Ubuntu:
  New

Bug description:
  HP Color LaserJet 2600N prints majority of files fine from Google,
  PDFs etc.   Example job of uploaded Word doc, converted to Google Doc
  then printed to CUPs doesn't print and there are no errors in the logs
  from the print job.

  Current configuration answering questions from
  https://wiki.ubuntu.com/DebuggingPrintingProblems :

  Ubuntu 14.04 LTS 
  root@kiki:/sataTBpool/GeneralShare# uname -a
  Linux kiki 3.13.0-55-generic #94-Ubuntu SMP Thu Jun 18 00:27:10 UTC 2015 x86_64 x86_64 x86_64 GNU/Linux

  root@kiki:/sataTBpool/GeneralShare# lsb_release -rd
  Description:    Ubuntu 14.04.2 LTS
  Release:        14.04

  Printer Model: 
  HP Color LaserJet 2600n

  Error log attached separately for viewing.  No errors found in my
  reviews of the logs.  Job 158 is the prime example that I am attaching
  here on this situation not working.

  Input file is copied from /var/spool/cups.

  root@kiki:/sataTBpool/GeneralShare# file d00158-001
  d00158-001: PDF document, version 1.7

  If I run pdftops from 
  Attempts to send this directly using unfiltered printing doesn't work or psdebug or raw or changing the default renderer.  

  If I install the pdftops, pstops and pstopdf files from poppler-utils and run them like this:
  pdftops filein filein.ps
  pstops filein.ps filein-new.ps
  pstopdf filein-new.ps filein-new.pdf
  Then this PDF prints fine.   

  Also if I install the hp-plugin driver it works fine.

  
  How can we fix this so this PDF can print successfully when sent through CUPS standard suite?

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: cups 1.7.2-0ubuntu1.6
  ProcVersionSignature: Ubuntu 3.13.0-55.94-generic 3.13.11-ckt20
  Uname: Linux 3.13.0-55-generic x86_64
  NonfreeKernelModules: zfs zunicode zcommon znvpair zavl
  ApportVersion: 2.14.1-0ubuntu3.11
  Architecture: amd64
  Date: Sun Jul  5 15:52:19 2015
  InstallationDate: Installed on 2015-01-17 (168 days ago)
  InstallationMedia: Ubuntu-Server 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.3)
  Lpstat:
   device for Color_lj2600n_kiki: socket://192.168.69.60
   device for ColorLaserJet-HPPlugin: hp:/net/HP_Color_LaserJet_2600n?ip=192.168.69.60
   device for HP_LaserJet_1200_kiki: hp:/usb/HP_LaserJet_1200?serial=00CNBQ127192
  Lsusb:
   Bus 001 Device 003: ID 1058:1100 Western Digital Technologies, Inc. 
   Bus 001 Device 002: ID 1058:1001 Western Digital Technologies, Inc. External Hard Disk [Elements]
   Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
   Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
  MachineType: NVIDIA MCP55S
  Papersize: letter
  PpdFiles:
   Color_lj2600n_kiki: HP Color LaserJet 2600n Foomatic/foo2hp (recommended)
   ColorLaserJet-HPPlugin: HP Color LaserJet 2600n, hpcups 3.14.3, requires proprietary plugin
   HP_LaserJet_1200_kiki: HP LaserJet 1200 - CUPS+Gutenprint v5.2.10-pre2
  ProcEnviron:
   TERM=xterm
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.13.0-55-generic root=/dev/mapper/hostname--vg-root ro
  SourcePackage: cups
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 11/15/2007
  dmi.bios.vendor: ARIMA CORPORATION.
  dmi.bios.version: NM46X 1.08
  dmi.board.name: MCP55S
  dmi.board.vendor: NVIDIA
  dmi.board.version: REFERENCE
  dmi.chassis.asset.tag: N/A
  dmi.chassis.type: 23
  dmi.chassis.vendor: AMD
  dmi.chassis.version: N/A
  dmi.modalias: dmi:bvnARIMACORPORATION.:bvrNM46X1.08:bd11/15/2007:svnNVIDIA:pnMCP55S:pvrREFERENCE:rvnNVIDIA:rnMCP55S:rvrREFERENCE:cvnAMD:ct23:cvrN/A:
  dmi.product.name: MCP55S
  dmi.product.version: REFERENCE
  dmi.sys.vendor: NVIDIA

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1471602/+subscriptions