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Message #127862
[Bug 1469313] Re: After installing hplip 3.15.6 printer is sometimes not recognized after reboot
Tonight I got to print something - printer shows job started and then
completed however nothing happens. I turned off and the on printer,
tried again, nothing. Changed USB cable port on hub, nothing. Ran sudo
lsusb, printer is seen, ran hp-setup printer not seen. Ran hp-doctor,
printer not seen. All output is below. This is becoming absurd!!
chris@localhost:~$ sudo lsusb
[sudo] password for chris:
Bus 002 Device 021: ID 1949:0012 Lab126, Inc.
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 008 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 007 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 006 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 001 Device 008: ID 1058:0830 Western Digital Technologies, Inc.
Bus 001 Device 012: ID 03f0:2b17 Hewlett-Packard LaserJet 1020
Bus 001 Device 005: ID 0bc2:2120 Seagate RSS LLC
Bus 001 Device 004: ID 050d:0237 Belkin Components F5U237 USB 2.0 7-Port Hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 003 Device 003: ID 1241:1166 Belkin MI-2150 Trust Mouse
Bus 003 Device 002: ID 046d:c31c Logitech, Inc. Keyboard K120 for Business
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
chris@localhost:~$ hp-setup
HP Linux Imaging and Printing System (ver. 3.15.6)
Printer/Fax Setup Utility ver. 9.0
Copyright (c) 2001-15 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Searching... (bus=usb, search=(None), desc=0)
error: No devices found on bus: usb
Done.
chris@localhost:~$ hp-doctor
HP Linux Imaging and Printing System (ver. 3.15.6)
Self Diagnse Utility and Healing Utility ver. 1.0
Copyright (c) 2001-15 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Checking for Deprecated items....
No Deprecated items are found
Checking for HPLIP updates....
Latest version of HPLIP is already installed.
Checking for Dependencies....
---------------
| SYSTEM INFO |
---------------
Kernel: 4.0.0-997-generic #201503310205 SMP Tue Mar 31 02:07:04 UTC 2015 GNU/Linux
Host: localhost
Proc: 4.0.0-997-generic #201503310205 SMP Tue Mar 31 02:07:04 UTC 2015 GNU/Linux
Distribution: ubuntu 14.04
Bitness: 64 bit
-----------------------
| HPLIP CONFIGURATION |
-----------------------
HPLIP-Version: HPLIP 3.15.6
HPLIP-Home: /usr/share/hplip
HPLIP-Installation: Auto installation is supported for ubuntu distro 14.04 version
Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.
[hplip]
version=3.15.6
[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.15.6
html=/usr/share/doc/hplip-3.15.6
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.15.6
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
Current contents of '/var/lib/hp/hplip.state' file:
[plugin]
installed = 1
eula = 1
version = 3.15.6
Current contents of '~/.hplip/hplip.conf' file:
[installation]
date_time = 07/09/2015 19:47:47
version = 3.15.6
[upgrade]
notify_upgrade = true
last_upgraded_time = 1435354374
pending_upgrade_time = 0
latest_available_version = 3.15.6
<Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>
--------------------------
| External Dependencies |
--------------------------
gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.10 OK -
scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.23 OK -
xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.998 OK -
cups CUPS - Common Unix Printing System REQUIRED 1.1 1.7.2 OK 'CUPS Scheduler is running'
policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK -
network network -wget OPTIONAL - 1.15 OK -
avahi-utils avahi-utils OPTIONAL - 0.6.31 OK -
dbus DBus - Message bus system REQUIRED - 1.6.18 OK -
-------------------------
| General Dependencies |
-------------------------
libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.0.1 OK -
python-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.0 OK -
reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.0 OK -
python-notify Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK -
pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 4.10.4 OK -
python-xml Python XML libraries REQUIRED - 2.1.0 OK -
libusb libusb - USB library REQUIRED - 1.0 OK -
cups-image CUPS image - CUPS image development files REQUIRED - 1.7.2 OK -
libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.7.2 OK -
sane-devel SANE - Scanning library development files REQUIRED - 1.0.23 OK -
pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 1.1.7 OK -
python2X Python 2.2 or greater - Python programming language REQUIRED 2.2 2.7.6 OK -
pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 REQUIRED 4.0 4.10.4 OK -
libjpeg libjpeg - JPEG library REQUIRED - - OK -
libpthread libpthread - POSIX threads library REQUIRED - 2.19 OK -
python-devel Python devel - Python development files REQUIRED 2.2 2.7.6 OK -
cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 1.7.2 OK -
sane SANE - Scanning library REQUIRED - 1.0.23 OK -
---------------
| COMPILEDEP |
---------------
libtool libtool - Library building support services REQUIRED - 2.4.2 OK -
gcc gcc - GNU Project C and C++ Compiler REQUIRED - 4.8.4 OK -
make make - GNU make utility to maintain groups of programs REQUIRED 3.0 3.81 OK -
----------------------
| Python Extentions |
----------------------
cupsext CUPS-Extension REQUIRED - 3.15.6 OK -
hpmudext IO-Extension REQUIRED - 3.15.6 OK -
-----------------------
| Scan Configuration |
-----------------------
scanext Scan-SANE-Extension REQUIRED - 3.15.6 OK -
hpaio HPLIP-SANE-Backend REQUIRED - 3.15.6 OK 'hpaio found in /etc/sane.d/dll.conf'
-----------------------
| Other Dependencies |
-----------------------
------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------
No Scanner found.
--------------------------
| DISCOVERED USB DEVICES |
--------------------------
No devices found.
---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------
HP-LaserJet-1020
----------------
Type: Printer
Device URI: hp:/usb/HP_LaserJet_1020?serial=JL1F0DC
PPD: /etc/cups/ppd/HP-LaserJet-1020.ppd
PPD Description: HP LaserJet 1020 Foomatic/foo2zjs-z1 (recommended)
Printer status: printer HP-LaserJet-1020 is idle. enabled since Thu 09 Jul 2015 07:45:50 PM CDT
Required plug-in status: Installed
error: Unable to communicate with device (code=12): hp:/usb/HP_LaserJet_1020?serial=JL1F0DC
error: Device not found
error: Communication status: Failed
HP_LaserJet_1020
----------------
Type: Printer
Device URI: hp:/usb/HP_LaserJet_1020?serial=JL1F0DC
PPD: /etc/cups/ppd/HP_LaserJet_1020.ppd
PPD Description: HP LaserJet 1020, hpcups 3.15.6, requires proprietary plugin
Printer status: printer HP_LaserJet_1020 is idle. enabled since Thu 09 Jul 2015 07:44:2Rendering completed
Required plug-in status: Installed
error: Unable to communicate with device (code=12): hp:/usb/HP_LaserJet_1020?serial=JL1F0DC
error: Device not found
error: Communication status: Failed
--------------
| PERMISSION |
--------------
Checking Permissions....
Permissions are correct.
Checking for Configured Queues....
warning: 2 queues of same device HP-LaserJet-1020 is configured.
Remove unwanted queues.
error: PPD file for 'HP-LaserJet-1020' is not correct. Need to choose correct PPD file.
Do you want to remove and re-configure? (y=yes*, n=no, q=quit) ? y
' HP-LaserJet-1020' removed successfully.
Re-configuring this printer by hp-setup...
HP Linux Imaging and Printing System (ver. 3.15.6)
Printer/Fax Setup Utility ver. 9.0
Copyright (c) 2001-15 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
(Note: Defaults for each question are maked with a '*'. Press <enter> to
accept the default.)
--------------------------------
| SELECT CONNECTION (I/O) TYPE |
--------------------------------
Num Connection Description
Type
-------- ---------- ----------------------------------------------------------
0* usb Universal Serial Bus (USB)
1 net Network/Ethernet/Wireless (direct connection or JetDirect)
Enter number 0...1 for connection type (q=quit, enter=usb*) ?
Using connection type: usb
error: No device selected/specified or that supports this functionality.
Checking for HP Properitery Plugin's....
Plugin's already installed
Checking for Printer Status....
error: 'HP-LaserJet-1020' Printer is either Powered-OFF or Failed to communicate.
Turn On Printer and re-run hp-doctor
error: 'HP_LaserJet_1020' Printer is either Powered-OFF or Failed to communicate.
Turn On Printer and re-run hp-doctor
Diagnose completed...
More information on Troubleshooting,How-To's and Support is available on http://hplipopensource.com/hplip-web/index.html
chris@localhost:~$ hp-doctor
HP Linux Imaging and Printing System (ver. 3.15.6)
Self Diagnse Utility and Healing Utility ver. 1.0
Copyright (c) 2001-15 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Checking for Deprecated items....
No Deprecated items are found
Checking for HPLIP updates....
Latest version of HPLIP is already installed.
Checking for Dependencies....
---------------
| SYSTEM INFO |
---------------
Kernel: 4.0.0-997-generic #201503310205 SMP Tue Mar 31 02:07:04 UTC 2015 GNU/Linux
Host: localhost
Proc: 4.0.0-997-generic #201503310205 SMP Tue Mar 31 02:07:04 UTC 2015 GNU/Linux
Distribution: ubuntu 14.04
Bitness: 64 bit
-----------------------
| HPLIP CONFIGURATION |
-----------------------
HPLIP-Version: HPLIP 3.15.6
HPLIP-Home: /usr/share/hplip
HPLIP-Installation: Auto installation is supported for ubuntu distro 14.04 version
Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.
[hplip]
version=3.15.6
[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.15.6
html=/usr/share/doc/hplip-3.15.6
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.15.6
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
Current contents of '/var/lib/hp/hplip.state' file:
[plugin]
installed = 1
eula = 1
version = 3.15.6
Current contents of '~/.hplip/hplip.conf' file:
[installation]
date_time = 07/09/2015 19:50:54
version = 3.15.6
[upgrade]
notify_upgrade = true
last_upgraded_time = 1435354374
pending_upgrade_time = 0
latest_available_version = 3.15.6
<Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>
--------------------------
| External Dependencies |
--------------------------
gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.10 OK -
scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.23 OK -
xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.998 OK -
cups CUPS - Common Unix Printing System REQUIRED 1.1 1.7.2 OK 'CUPS Scheduler is running'
policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK -
network network -wget OPTIONAL - 1.15 OK -
avahi-utils avahi-utils OPTIONAL - 0.6.31 OK -
dbus DBus - Message bus system REQUIRED - 1.6.18 OK -
-------------------------
| General Dependencies |
-------------------------
libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.0.1 OK -
python-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.0 OK -
reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.0 OK -
python-notify Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK -
pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 4.10.4 OK -
python-xml Python XML libraries REQUIRED - 2.1.0 OK -
libusb libusb - USB library REQUIRED - 1.0 OK -
cups-image CUPS image - CUPS image development files REQUIRED - 1.7.2 OK -
libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.7.2 OK -
sane-devel SANE - Scanning library development files REQUIRED - 1.0.23 OK -
pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 1.1.7 OK -
python2X Python 2.2 or greater - Python programming language REQUIRED 2.2 2.7.6 OK -
pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 REQUIRED 4.0 4.10.4 OK -
libjpeg libjpeg - JPEG library REQUIRED - - OK -
libpthread libpthread - POSIX threads library REQUIRED - 2.19 OK -
python-devel Python devel - Python development files REQUIRED 2.2 2.7.6 OK -
cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 1.7.2 OK -
sane SANE - Scanning library REQUIRED - 1.0.23 OK -
---------------
| COMPILEDEP |
---------------
libtool libtool - Library building support services REQUIRED - 2.4.2 OK -
gcc gcc - GNU Project C and C++ Compiler REQUIRED - 4.8.4 OK -
make make - GNU make utility to maintain groups of programs REQUIRED 3.0 3.81 OK -
----------------------
| Python Extentions |
----------------------
cupsext CUPS-Extension REQUIRED - 3.15.6 OK -
hpmudext IO-Extension REQUIRED - 3.15.6 OK -
-----------------------
| Scan Configuration |
-----------------------
scanext Scan-SANE-Extension REQUIRED - 3.15.6 OK -
hpaio HPLIP-SANE-Backend REQUIRED - 3.15.6 OK 'hpaio found in /etc/sane.d/dll.conf'
-----------------------
| Other Dependencies |
-----------------------
------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------
No Scanner found.
--------------------------
| DISCOVERED USB DEVICES |
--------------------------
No devices found.
---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------
HP_LaserJet_1020
----------------
Type: Printer
Device URI: hp:/usb/HP_LaserJet_1020?serial=JL1F0DC
PPD: /etc/cups/ppd/HP_LaserJet_1020.ppd
PPD Description: HP LaserJet 1020, hpcups 3.15.6, requires proprietary plugin
Printer status: printer HP_LaserJet_1020 is idle. enabled since Thu 09 Jul 2015 07:44:2Rendering completed
Required plug-in status: Installed
error: Unable to communicate with device (code=12): hp:/usb/HP_LaserJet_1020?serial=JL1F0DC
error: Device not found
error: Communication status: Failed
--------------
| PERMISSION |
--------------
Checking Permissions....
Permissions are correct.
Checking for Configured Queues....
Queue(s) configured correctly using HPLIP.
Checking for HP Properitery Plugin's....
Plugin's already installed
Checking for Printer Status....
error: 'HP_LaserJet_1020' Printer is either Powered-OFF or Failed to communicate.
Turn On Printer and re-run hp-doctor
Diagnose completed...
More information on Troubleshooting,How-To's and Support is available on http://hplipopensource.com/hplip-web/index.html
chris@localhost:~$
--
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to hplip in Ubuntu.
https://bugs.launchpad.net/bugs/1469313
Title:
After installing hplip 3.15.6 printer is sometimes not recognized
after reboot
Status in hplip package in Ubuntu:
New
Bug description:
HPLIP was automatically updated on 11 June 2015. During the upgrade
instructions were carefully followed however at the end the printer
was not recognized. The upgrade was attempted again and it was then
noted that it was required to turn off then on the printer for it be
be recognized at the end of the install. Today, 26 June 2015 after a
reboot caused by a video freeze the printer was not recognized
(firmware was not downloaded during boot as usual) and running hp-
setup shows printer not recognized even after turning the printer off
then on several times and also unplugging and replugging it in to the
usb port. I have not yet gone through these steps:
=> Run the command "hp-uninstall" to cleanly uninstall HPLIP. Remove
plug-ins too when prompted.
=> Install the latest (or already downloaded 3.15.2 run file)
=> Remove all the existing queues by running the command "hp-setup -r"
=> Re-configure the queue by running the command "hp-setup". This step
will also prompt for installing the plugin. Follow the prompts to
install the plugins.
=> Try printing to the queue named HP_LaserJet_1020
After going through all the steps above the printer is again
functional. Note: during the step to install the hp driver besides
unplugging and replugging in the usb cable I have to additionally turn
the printer off and on. Once this is done the driver installs
correctly.
ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: hplip (not installed)
Uname: Linux 4.0.0-997-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.11
Architecture: amd64
CurrentDesktop: GNOME
Date: Fri Jun 26 15:12:48 2015
InstallationDate: Installed on 2014-10-24 (245 days ago)
InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
ProcEnviron:
TERM=xterm
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
SourcePackage: hplip
UpgradeStatus: No upgrade log present (probably fresh install)
To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/hplip/+bug/1469313/+subscriptions
References
