desktop-packages team mailing list archive

["Thomas A. F. Thorne" <1482553@xxxxxxxxxxxxxxxxxx>]

Public bug reported:

Frequently apport will mark a bug that I have raised as a duplicate of a
bug I cannot access (see bug #764414 et. al. for issues that raises).
Whether or not that should happen, it does happen frequently and
Launchpad's behaviour is odd when it does happen.

Based on Bug #1482529 which I raised today, I noticed the following odd
things are disabled.

 1)  Top of the page states "This bug report is a duplicate of: " and that is all.  The bug number is not even displayed.  Further down in the comment that apport made it says: 
"Thank you for taking the time to report this crash and helping to make this software better. This particular crash has already been reported and is a duplicate of bug #1208209, so is being marked as such. Please look at the other bug report to see if there is any missing information that you can provide, or to see if there is a workaround for the bug. Additionally, any further discussion regarding the bug should occur in the other report. Please continue to report any other bugs you may find.

information type:	Private → Public
tags:	removed: need-amd64-retrace"

As the alleged duplicate is clearly known, why is it not displayed under
the title in the "This bug report is a duplicate of: bug #1208209"?

 2)  Launchpad now seems to block the bug #1208209 for me and greys it
out.  That is fine.  It provides a pop-up box stating "The page at
https://bugs.launchpad.net/ says: Bug 1208209 cannot be found".  If this
box is provided because the bug does not exist, there is a bug with
apport.  If this message is being shown because I do not have permission
to read 1208209 then it should state that.  Right now it is suggesting
to the user that apport has picked invalid data as the duplicate.

 3) At the end of the launchpad page is a warning stating "Remember, this bug report is a duplicate of a private bug.
Comment here only if you think the duplicate status is wrong." but there is no way I can provide a valid comment on whether the status is wrong.  Launchpad knows that I cannot access bug #1208209 so it should be able to infer that I cannot confirm or deny that it is the correct duplicate or not.  I think that the "Comment here only if you think the duplicate status is wrong." part of the message should be reconsidered.  

 4)  (possibly apport related and not launchpad) The comment included when this bug was marked as a duplicate of a non-existent or private bug (I have no way to say which at present) states: 
"Please look at the other bug report to see if there is any missing information that you can provide, or to see if there is a workaround for the bug. Additionally, any further discussion regarding the bug should occur in the other report. "  
I cannot loot at the other bug report.  
I cannot see if there is a work around.  
I cannot add any information to the other report.  
Launchpad knows that I cannot do these things, even if apport cannot.  Launchpad should either remove these messages for me or add something to confirm it is impossible to follow the requests.  Right now it is asking users to do the impossible.

** Affects: apport (Ubuntu)
     Importance: Undecided
         Status: Opinion

** Changed in: apport (Ubuntu)
       Status: New => Opinion

-- 
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Packages, which is subscribed to apport in Ubuntu.
https://bugs.launchpad.net/bugs/1482553

Title:
  LaunchPad asks users to evaluate of a bug is a duplicate of another
  bug they can see no details of

Status in apport package in Ubuntu:
  Opinion

Bug description:
  Frequently apport will mark a bug that I have raised as a duplicate of
  a bug I cannot access (see bug #764414 et. al. for issues that
  raises).  Whether or not that should happen, it does happen frequently
  and Launchpad's behaviour is odd when it does happen.

  Based on Bug #1482529 which I raised today, I noticed the following
  odd things are disabled.

   1)  Top of the page states "This bug report is a duplicate of: " and that is all.  The bug number is not even displayed.  Further down in the comment that apport made it says: 
  "Thank you for taking the time to report this crash and helping to make this software better. This particular crash has already been reported and is a duplicate of bug #1208209, so is being marked as such. Please look at the other bug report to see if there is any missing information that you can provide, or to see if there is a workaround for the bug. Additionally, any further discussion regarding the bug should occur in the other report. Please continue to report any other bugs you may find.

  information type:	Private → Public
  tags:	removed: need-amd64-retrace"

  As the alleged duplicate is clearly known, why is it not displayed
  under the title in the "This bug report is a duplicate of: bug
  #1208209"?

   2)  Launchpad now seems to block the bug #1208209 for me and greys it
  out.  That is fine.  It provides a pop-up box stating "The page at
  https://bugs.launchpad.net/ says: Bug 1208209 cannot be found".  If
  this box is provided because the bug does not exist, there is a bug
  with apport.  If this message is being shown because I do not have
  permission to read 1208209 then it should state that.  Right now it is
  suggesting to the user that apport has picked invalid data as the
  duplicate.

   3) At the end of the launchpad page is a warning stating "Remember, this bug report is a duplicate of a private bug.
  Comment here only if you think the duplicate status is wrong." but there is no way I can provide a valid comment on whether the status is wrong.  Launchpad knows that I cannot access bug #1208209 so it should be able to infer that I cannot confirm or deny that it is the correct duplicate or not.  I think that the "Comment here only if you think the duplicate status is wrong." part of the message should be reconsidered.  

   4)  (possibly apport related and not launchpad) The comment included when this bug was marked as a duplicate of a non-existent or private bug (I have no way to say which at present) states: 
  "Please look at the other bug report to see if there is any missing information that you can provide, or to see if there is a workaround for the bug. Additionally, any further discussion regarding the bug should occur in the other report. "  
  I cannot loot at the other bug report.  
  I cannot see if there is a work around.  
  I cannot add any information to the other report.  
  Launchpad knows that I cannot do these things, even if apport cannot.  Launchpad should either remove these messages for me or add something to confirm it is impossible to follow the requests.  Right now it is asking users to do the impossible.

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