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[Bug 1483643] Re: evolution hangs (grey window) while previewing an email

 

strace-7088-evolution-alarm-notify.txt showing strace for evolution-
alarm-notify taken over the same few minutes.

** Attachment added: "strace-7088-evolution-alarm-notify.txt"
   https://bugs.launchpad.net/ubuntu/+source/evolution/+bug/1483643/+attachment/4442848/+files/strace-7088-evolution-alarm-notify.txt

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https://bugs.launchpad.net/bugs/1483643

Title:
  evolution hangs (grey window) while previewing an email

Status in evolution package in Ubuntu:
  New

Bug description:
  I had left evolution running overnight.  It seems to develop issues
  after being left to run for a while on my current system.

  This morning I returned focus to the evolution window and tried to
  view the latest email from my Exchange account in the preview window.
  "retrieving message 'AQMk...'" is displayed in the preview area and
  after a short while the application turns gray, suggesting that the
  process has hung.  It has been that way for about an hour, so I
  started trying to collect some diagnostic info.

  $ ps -elf | grep evolution
  0 S thomast+  6165  5732  0  80   0 - 413489 poll_s Aug10 ?       00:00:00 /usr/lib/evolution/evolution-source-registry
  0 S thomast+  6288  5732  0  80   0 - 456116 poll_s Aug10 ?       00:00:11 /usr/lib/evolution/evolution-calendar-factory
  0 S thomast+  7088  6039  0  80   0 - 306294 poll_s Aug10 ?       00:00:00 /usr/lib/evolution/3.10/evolution-alarm-notify
  0 S thomast+  7492  5732  0  80   0 - 975658 futex_ Aug10 ?       00:01:55 evolution
  0 S thomast+ 25363  5732  0  80   0 - 521596 poll_s Aug10 ?       00:00:01 /usr/lib/evolution/evolution-addressbook-factory

  $ sudo strace -p 7492
  Process 7492 attached
  futex(0x55c16bf54594, FUTEX_WAIT_PRIVATE, 1, NULL^CProcess 7492 detached

  I'll attach the other data as .txt files in a bit.

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: evolution 3.10.4-0ubuntu2
  Uname: Linux 4.1.0-040100rc8-generic x86_64
  ApportVersion: 2.14.1-0ubuntu3.11
  Architecture: amd64
  CurrentDesktop: Unity
  Date: Tue Aug 11 11:36:36 2015
  InstallationDate: Installed on 2015-03-12 (151 days ago)
  InstallationMedia: Ubuntu 14.04.2 LTS "Trusty Tahr" - Release amd64 (20150218.1)
  SourcePackage: evolution
  UpgradeStatus: No upgrade log present (probably fresh install)

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References