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Message #132370
[Bug 1334446] Re: Installing printer driver via control panel hangs
I see upstream calls it fixed.
Problem still happening in ubuntu 15.04.
Is the fix in ubuntu 15.10 alpha? I could test that.
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https://bugs.launchpad.net/bugs/1334446
Title:
Installing printer driver via control panel hangs
Status in system-config-printer package in Ubuntu:
Confirmed
Status in system-config-printer package in Fedora:
Unknown
Bug description:
Trying to add a printer via system settings.
Got to a messagebox that said "Installing driver openprinting-gutenprint. Installing..."
and then hung at 50% progress.
ps shows that dpkg and dpkg-preconfigure terminated, but no parent
reaped them:
dank 16336 0.6 0.9 1212316 111316 ? Sl 14:17 0:05 /usr/bin/python /usr/share/system-config-printer/system-config-printer.py
dank 16434 0.0 0.0 238912 11924 ? Sl 14:22 0:00 /usr/bin/python /usr/share/system-config-printer/install-printerdriver.py openprinting-gutenprint deb http://www.openprinting.org/download/printdriver/debian/ lsb3.2 contrib F8897B6F00075648E248B7EC24CBF5474CFD1E2F
root 16438 2.4 0.8 298400 99004 ? SNl 14:22 0:13 /usr/bin/python3 /usr/sbin/aptd
root 16606 0.0 0.4 298400 57456 pts/39 SNs+ 14:23 0:00 /usr/bin/python3 /usr/sbin/aptd
root 16607 0.0 0.0 0 0 pts/39 ZN+ 14:23 0:00 [dpkg] <defunct>
root 16608 0.0 0.0 4444 648 pts/39 SN+ 14:23 0:00 /bin/sh -c /usr/sbin/dpkg-preconfigure --apt || true
root 16609 0.0 0.1 64272 15816 pts/39 SN+ 14:23 0:00 /usr/bin/perl -w /usr/sbin/dpkg-preconfigure --apt
root 16611 0.0 0.0 0 0 pts/39 ZN+ 14:23 0:00 [dpkg-preconfigu] <defunct>
Clicking cancel on the messagebox did nothing; everything was still
hung.
Looks like this was mentioned once before,
http://ubuntuforums.org/showthread.php?t=2186209
Doing kill -HUP to the process "/usr/bin/python /usr/share/system-config-printer/system-config-printer.py"
unblocked everything, and dpkg-cache policy reported that openprinting-gutenprint was installed.
Control panel still didn't show the printer I'd wanted, so I tried it again, and this time it completed (slowly).
ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: system-config-printer-gnome 1.4.3+20140219-0ubuntu2.1
ProcVersionSignature: Ubuntu 3.13.0-29.53-generic 3.13.11.2
Uname: Linux 3.13.0-29-generic x86_64
NonfreeKernelModules: nvidia
ApportVersion: 2.14.1-0ubuntu3.2
Architecture: amd64
CupsErrorLog: Error: [Errno 13] Permission denied: '/var/log/cups/error_log'
CurrentDesktop: Unity
CurrentDmesg: Error: command ['sh', '-c', 'dmesg | comm -13 --nocheck-order /var/log/dmesg -'] failed with exit code 1: comm: /var/log/dmesg: Permission denied
Date: Wed Jun 25 14:31:21 2014
Lpstat: device for EPSON-Stylus-CX6600: ipps://trudge.local:631/printers/EPSON_Stylus_CX6600
MachineType: Dell Inc. Precision WorkStation T7500
PackageArchitecture: all
Papersize: letter
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-29-generic root=UUID=114bd4a5-fd4b-4701-8155-506c50cb9da9 ro nomdmonddf nomdmonisw nomdmonddf nomdmonisw
SourcePackage: system-config-printer
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 10/30/2011
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A12
dmi.board.name: 06FW8P
dmi.board.vendor: Dell Inc.
dmi.board.version: A02
dmi.chassis.type: 7
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA12:bd10/30/2011:svnDellInc.:pnPrecisionWorkStationT7500:pvr:rvnDellInc.:rn06FW8P:rvrA02:cvnDellInc.:ct7:cvr:
dmi.product.name: Precision WorkStation T7500
dmi.sys.vendor: Dell Inc.
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