desktop-packages team mailing list archive

[Mathew Hodson <mathew.hodson@xxxxxxxxx>]

** Changed in: system-config-printer (Ubuntu)
   Importance: Undecided => High

** Changed in: system-config-printer (Ubuntu Trusty)
   Importance: Undecided => High

-- 
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to system-config-printer in Ubuntu.
https://bugs.launchpad.net/bugs/1313157

Title:
  Unity add printer dialog is frozen after upgrade

Status in system-config-printer package in Ubuntu:
  Fix Released
Status in system-config-printer source package in Trusty:
  Fix Released

Bug description:
  after upgrade Ubuntu from 13.10 to 14.04
  Add Printer Dialog is frozen, can not add a new Printer in system-config-printer.

  Steps:

  1. Click Add Printer in system-config-printer
  2. Wait until your network printer is showing
  3. Klick the Printer Name in the Devices list.
  4. Now Window "New Printer" is frozen.

  On a new installation of Ubuntu 14.04 (32 Bit) is it working.

  ------------- Workaround ------------------------------------

  1. Start GNOME 3 Desktop.
  2. Add Printer in gnome-control-center.
  3. Go back to Unity Desktop.
  4. Now can you use the added Printer. (but add printer in Unity is still not working.)

  
  [Impact]

  For certain non-HP printer models it is impossible to set up the
  printer with system-config-printer.

  [Test Case]

  Have a non-HP network printer available on which the command

  hp-makeuri -c [IP of the printer]

  hangs (does not exit, requies Ctrl+C to get back to the prompt).

  Set up as described above under "Steps". Current version of system-
  config-printer freezes, the proposed fix allows setting up the
  printer.

  [Regression Potential]

  Very low. It is possible that a printer does not provide make/model
  info and there hp-makeuri gets called anyway.


  
  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: system-config-printer-gnome 1.4.3+20140219-0ubuntu2
  ProcVersionSignature: Ubuntu 3.13.0-24.46-generic 3.13.9
  Uname: Linux 3.13.0-24-generic x86_64
  NonfreeKernelModules: nvidia
  ApportVersion: 2.14.1-0ubuntu3
  Architecture: amd64
  CurrentDesktop: Unity
  Date: Sat Apr 26 19:34:57 2014
  ExecutablePath: /usr/share/system-config-printer/system-config-printer.py
  InstallationDate: Installed on 2013-10-18 (189 days ago)
  InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1)
  InterpreterPath: /usr/bin/python2.7
  Lpstat: Error: command ['lpstat', '-v'] failed with exit code 1: lpstat: No destinations added.
  MachineType: MSI MS-7816
  PackageArchitecture: all
  Papersize: a4
  ProcEnviron:
   LANGUAGE=de_DE
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=de_DE.UTF-8
   SHELL=/bin/bash
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-24-generic root=UUID=cbbc403b-0919-4944-b634-d6fd84c4c34f ro quiet splash
  SourcePackage: system-config-printer
  UpgradeStatus: Upgraded to trusty on 2014-04-26 (0 days ago)
  dmi.bios.date: 06/06/2013
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: V1.3
  dmi.board.asset.tag: To be filled by O.E.M.
  dmi.board.name: Z87-G43 (MS-7816)
  dmi.board.vendor: MSI
  dmi.board.version: 1.0
  dmi.chassis.asset.tag: To Be Filled By O.E.M.
  dmi.chassis.type: 3
  dmi.chassis.vendor: MSI
  dmi.chassis.version: 1.0
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrV1.3:bd06/06/2013:svnMSI:pnMS-7816:pvr1.0:rvnMSI:rnZ87-G43(MS-7816):rvr1.0:cvnMSI:ct3:cvr1.0:
  dmi.product.name: MS-7816
  dmi.product.version: 1.0
  dmi.sys.vendor: MSI

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/system-config-printer/+bug/1313157/+subscriptions