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[Bug 1491999] [NEW] [P750ZM-G, Realtek ALC892, Black SPDIF Out, Rear] No sound at all

 

Public bug reported:

I had sound before I upgraded from 15.04 to 15.10.

It detects that the headphones are plugged in, but no sound at all.

Speaker works.

ProblemType: Bug
DistroRelease: Ubuntu 15.10
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 4.1.0-3.3-generic 4.1.3
Uname: Linux 4.1.0-3-generic x86_64
NonfreeKernelModules: nvidia
ApportVersion: 2.18-0ubuntu9
Architecture: amd64
AudioDevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/controlC1:  mariogrip  25319 F.... pulseaudio
 /dev/snd/controlC0:  mariogrip  25319 F.... pulseaudio
CurrentDesktop: Unity
Date: Thu Sep  3 21:02:13 2015
InstallationDate: Installed on 2015-09-03 (0 days ago)
InstallationMedia: Ubuntu 15.04 "Vivid Vervet" - Release amd64 (20150422)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
Symptom_Card: Built-in Audio - HDA Intel PCH
Symptom_DevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/controlC1:  mariogrip  25319 F.... pulseaudio
 /dev/snd/controlC0:  mariogrip  25319 F.... pulseaudio
Symptom_Jack: Black SPDIF Out, Rear
Symptom_Type: No sound at all
Title: [P750ZM-G, Realtek ALC892, Black SPDIF Out, Rear] No sound at all
UpgradeStatus: Upgraded to wily on 2015-09-03 (0 days ago)
dmi.bios.date: 03/31/2015
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 1.03.02
dmi.board.asset.tag: Tag 12345
dmi.board.name: P750ZM-G
dmi.board.vendor: Notebook
dmi.board.version: Not Applicable
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 9
dmi.chassis.vendor: Notebook
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr1.03.02:bd03/31/2015:svnNotebook:pnP750ZM-G:pvrNotApplicable:rvnNotebook:rnP750ZM-G:rvrNotApplicable:cvnNotebook:ct9:cvrN/A:
dmi.product.name: P750ZM-G
dmi.product.version: Not Applicable
dmi.sys.vendor: Notebook

** Affects: alsa-driver (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug wily

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https://bugs.launchpad.net/bugs/1491999

Title:
  [P750ZM-G, Realtek ALC892, Black SPDIF Out, Rear] No sound at all

Status in alsa-driver package in Ubuntu:
  New

Bug description:
  I had sound before I upgraded from 15.04 to 15.10.

  It detects that the headphones are plugged in, but no sound at all.

  Speaker works.

  ProblemType: Bug
  DistroRelease: Ubuntu 15.10
  Package: alsa-base 1.0.25+dfsg-0ubuntu5
  ProcVersionSignature: Ubuntu 4.1.0-3.3-generic 4.1.3
  Uname: Linux 4.1.0-3-generic x86_64
  NonfreeKernelModules: nvidia
  ApportVersion: 2.18-0ubuntu9
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC1:  mariogrip  25319 F.... pulseaudio
   /dev/snd/controlC0:  mariogrip  25319 F.... pulseaudio
  CurrentDesktop: Unity
  Date: Thu Sep  3 21:02:13 2015
  InstallationDate: Installed on 2015-09-03 (0 days ago)
  InstallationMedia: Ubuntu 15.04 "Vivid Vervet" - Release amd64 (20150422)
  PackageArchitecture: all
  SourcePackage: alsa-driver
  Symptom: audio
  Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
  Symptom_Card: Built-in Audio - HDA Intel PCH
  Symptom_DevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC1:  mariogrip  25319 F.... pulseaudio
   /dev/snd/controlC0:  mariogrip  25319 F.... pulseaudio
  Symptom_Jack: Black SPDIF Out, Rear
  Symptom_Type: No sound at all
  Title: [P750ZM-G, Realtek ALC892, Black SPDIF Out, Rear] No sound at all
  UpgradeStatus: Upgraded to wily on 2015-09-03 (0 days ago)
  dmi.bios.date: 03/31/2015
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: 1.03.02
  dmi.board.asset.tag: Tag 12345
  dmi.board.name: P750ZM-G
  dmi.board.vendor: Notebook
  dmi.board.version: Not Applicable
  dmi.chassis.asset.tag: No Asset Tag
  dmi.chassis.type: 9
  dmi.chassis.vendor: Notebook
  dmi.chassis.version: N/A
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr1.03.02:bd03/31/2015:svnNotebook:pnP750ZM-G:pvrNotApplicable:rvnNotebook:rnP750ZM-G:rvrNotApplicable:cvnNotebook:ct9:cvrN/A:
  dmi.product.name: P750ZM-G
  dmi.product.version: Not Applicable
  dmi.sys.vendor: Notebook

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