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[Bug 1496994] [NEW] failure of proprietary plugin installation doesn't provide any reasons

 

Public bug reported:

After the installation displays a dialog `Plug-in installation
successful` it display another dialog

    Failed to install Plug-in.
    Either you have chosen to skip the Plug-in installation  or entered incorrect Password.

which doesn't make any sense (both the sequence of dialogs and the
possibility of an incorrect password (the installation dialog doesn't
allow those)). The user is left without any ideas what went wrong. The
precise reason and instructions or tips how to fix them should be
provided.

ProblemType: Bug
DistroRelease: Ubuntu 15.04
Package: hplip 3.15.2-0ubuntu4.2
ProcVersionSignature: Ubuntu 3.19.0-29.31-generic 3.19.8-ckt6
Uname: Linux 3.19.0-29-generic x86_64
NonfreeKernelModules: nvidia
ApportVersion: 2.17.2-0ubuntu1.4
Architecture: amd64
CupsErrorLog:
 
CurrentDesktop: Unity
Date: Thu Sep 17 22:04:43 2015
InstallationDate: Installed on 2015-09-14 (2 days ago)
InstallationMedia: Ubuntu 15.04 "Vivid Vervet" - Release amd64 (20150422)
Lpstat:
 device for Hewlett-Packard-HP-Color-LaserJet-MFP-M476dn: hp:/net/HP_Color_LaserJet_MFP_M476dn?ip=192.168.178.41
 device for Hewlett-Packard-HP-Color-LaserJet-MFP-M476dn(USB): hp:/usb/HP_Color_LaserJet_MFP_M476dn?serial=CNB8H415Z5
 device for Hewlett-Packard-hp-LaserJet-4200: hp:/net/hp_LaserJet_4200?ip=141.20.27.45
 device for HP-Color-LaserJet-MFP-M476dn: hp:/usb/HP_Color_LaserJet_MFP_M476dn?serial=CNB8H415Z5
MachineType: LENOVO 20221
Papersize: a4
PpdFiles:
 Error: command ['fgrep', '-H', '*NickName', 'Hewlett-Packard-hp-LaserJet-4200.ppd', '/etc/cups/ppd/Hewlett-Packard-HP-Color-LaserJet-MFP-M476dn.ppd', '/etc/cups/ppd/HP-Color-LaserJet-MFP-M476dn.ppd', '/etc/cups/ppd/Hewlett-Packard-HP-Color-LaserJet-MFP-M476dn(USB).ppd'] failed with exit code 2: /etc/cups/ppd/Hewlett-Packard-hp-LaserJet-4200: HP LaserJet 4200 Series Postscript (recommended)
 Hewlett-Packard-HP-Color-LaserJet-MFP-M476dn: HP Color LaserJet Pro MFP M476 Postscript (recommended)
 grep: /etc/cups/ppd/HP-Color-LaserJet-MFP-M476dn.ppd: Keine Berechtigung
 Hewlett-Packard-HP-Color-LaserJet-MFP-M476dn(USB): HP Color LaserJet Pro MFP M476 Postscript (recommended)
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.19.0-29-generic root=UUID=ca5b3a35-462e-4adb-90e2-d00e286062ae ro rootflags=subvol=@
SourcePackage: hplip
UdevLog: Error: [Errno 2] Datei oder Verzeichnis nicht gefunden: '/var/log/udev'
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/12/2013
dmi.bios.vendor: LENOVO
dmi.bios.version: 71CN51WW(V1.21)
dmi.board.asset.tag: No Asset Tag
dmi.board.name: INVALID
dmi.board.vendor: LENOVO
dmi.board.version: 31900003WIN8 STD MLT
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Lenovo IdeaPad Z500 Touch
dmi.modalias: dmi:bvnLENOVO:bvr71CN51WW(V1.21):bd07/12/2013:svnLENOVO:pn20221:pvrLenovoIdeaPadZ500Touch:rvnLENOVO:rnINVALID:rvr31900003WIN8STDMLT:cvnLENOVO:ct10:cvrLenovoIdeaPadZ500Touch:
dmi.product.name: 20221
dmi.product.version: Lenovo IdeaPad Z500 Touch
dmi.sys.vendor: LENOVO

** Affects: hplip (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug vivid

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https://bugs.launchpad.net/bugs/1496994

Title:
  failure of proprietary plugin installation doesn't provide any reasons

Status in hplip package in Ubuntu:
  New

Bug description:
  After the installation displays a dialog `Plug-in installation
  successful` it display another dialog

      Failed to install Plug-in.
      Either you have chosen to skip the Plug-in installation  or entered incorrect Password.

  which doesn't make any sense (both the sequence of dialogs and the
  possibility of an incorrect password (the installation dialog doesn't
  allow those)). The user is left without any ideas what went wrong. The
  precise reason and instructions or tips how to fix them should be
  provided.

  ProblemType: Bug
  DistroRelease: Ubuntu 15.04
  Package: hplip 3.15.2-0ubuntu4.2
  ProcVersionSignature: Ubuntu 3.19.0-29.31-generic 3.19.8-ckt6
  Uname: Linux 3.19.0-29-generic x86_64
  NonfreeKernelModules: nvidia
  ApportVersion: 2.17.2-0ubuntu1.4
  Architecture: amd64
  CupsErrorLog:
   
  CurrentDesktop: Unity
  Date: Thu Sep 17 22:04:43 2015
  InstallationDate: Installed on 2015-09-14 (2 days ago)
  InstallationMedia: Ubuntu 15.04 "Vivid Vervet" - Release amd64 (20150422)
  Lpstat:
   device for Hewlett-Packard-HP-Color-LaserJet-MFP-M476dn: hp:/net/HP_Color_LaserJet_MFP_M476dn?ip=192.168.178.41
   device for Hewlett-Packard-HP-Color-LaserJet-MFP-M476dn(USB): hp:/usb/HP_Color_LaserJet_MFP_M476dn?serial=CNB8H415Z5
   device for Hewlett-Packard-hp-LaserJet-4200: hp:/net/hp_LaserJet_4200?ip=141.20.27.45
   device for HP-Color-LaserJet-MFP-M476dn: hp:/usb/HP_Color_LaserJet_MFP_M476dn?serial=CNB8H415Z5
  MachineType: LENOVO 20221
  Papersize: a4
  PpdFiles:
   Error: command ['fgrep', '-H', '*NickName', 'Hewlett-Packard-hp-LaserJet-4200.ppd', '/etc/cups/ppd/Hewlett-Packard-HP-Color-LaserJet-MFP-M476dn.ppd', '/etc/cups/ppd/HP-Color-LaserJet-MFP-M476dn.ppd', '/etc/cups/ppd/Hewlett-Packard-HP-Color-LaserJet-MFP-M476dn(USB).ppd'] failed with exit code 2: /etc/cups/ppd/Hewlett-Packard-hp-LaserJet-4200: HP LaserJet 4200 Series Postscript (recommended)
   Hewlett-Packard-HP-Color-LaserJet-MFP-M476dn: HP Color LaserJet Pro MFP M476 Postscript (recommended)
   grep: /etc/cups/ppd/HP-Color-LaserJet-MFP-M476dn.ppd: Keine Berechtigung
   Hewlett-Packard-HP-Color-LaserJet-MFP-M476dn(USB): HP Color LaserJet Pro MFP M476 Postscript (recommended)
  ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.19.0-29-generic root=UUID=ca5b3a35-462e-4adb-90e2-d00e286062ae ro rootflags=subvol=@
  SourcePackage: hplip
  UdevLog: Error: [Errno 2] Datei oder Verzeichnis nicht gefunden: '/var/log/udev'
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 07/12/2013
  dmi.bios.vendor: LENOVO
  dmi.bios.version: 71CN51WW(V1.21)
  dmi.board.asset.tag: No Asset Tag
  dmi.board.name: INVALID
  dmi.board.vendor: LENOVO
  dmi.board.version: 31900003WIN8 STD MLT
  dmi.chassis.asset.tag: No Asset Tag
  dmi.chassis.type: 10
  dmi.chassis.vendor: LENOVO
  dmi.chassis.version: Lenovo IdeaPad Z500 Touch
  dmi.modalias: dmi:bvnLENOVO:bvr71CN51WW(V1.21):bd07/12/2013:svnLENOVO:pn20221:pvrLenovoIdeaPadZ500Touch:rvnLENOVO:rnINVALID:rvr31900003WIN8STDMLT:cvnLENOVO:ct10:cvrLenovoIdeaPadZ500Touch:
  dmi.product.name: 20221
  dmi.product.version: Lenovo IdeaPad Z500 Touch
  dmi.sys.vendor: LENOVO

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