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[Bug 1498428] [NEW] Clicking a link in an email gets 'firefox is already running' error

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Public bug reported:

This is not a consistent problem, but occurs frequently.

When I click a link in, for instance, an email I get an error message
'Firefox is already running' and the link does not open. Killing firefox
and clicking the link when it is not running is OK.

I also cannot always kill firefox from my own user id. See below:

xxxx@w500:~$ killall -9 firefox
firefox(29317): Operation not permitted
firefox: no process found
xxxx@w500:~$ sudo !!
sudo killall -9 firefox
[sudo] password for xxxx: 
xxxx@w500:~$ [NPAPI 31210] ###!!! ABORT: Aborting on channel error.: file /build/firefox-yz6GCb/firefox-40.0.3+build1/ipc/glue/MessageChannel.cpp, line 1659
[NPAPI 31210] ###!!! ABORT: Aborting on channel error.: file /build/firefox-yz6GCb/firefox-40.0.3+build1/ipc/glue/MessageChannel.cpp, line 1659


lsb_release -rd
Description:	Ubuntu 14.04.3 LTS
Release:	14.04

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: firefox 40.0.3+build1-0ubuntu0.14.04.1
ProcVersionSignature: Ubuntu 3.16.0-49.65~14.04.1-generic 3.16.7-ckt15
Uname: Linux 3.16.0-49-generic x86_64
AddonCompatCheckDisabled: False
ApportVersion: 2.14.1-0ubuntu3.13
Architecture: amd64
AudioDevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/controlC1:  raph       2080 F.... pulseaudio
 /dev/snd/controlC29: raph       2038 F.... panel-4-mixer
 /dev/snd/controlC0:  raph       2038 F.... panel-4-mixer
                      raph       2080 F.... pulseaudio
BuildID: 20150826185918
Channel: Unavailable
CurrentDesktop: XFCE
Date: Tue Sep 22 11:55:54 2015
ForcedLayersAccel: False
IfupdownConfig:
 # interfaces(5) file used by ifup(8) and ifdown(8)
 auto lo
 iface lo inet loopback
IncompatibleExtensions:
 English (GB) Language Pack - langpack-en-GB@xxxxxxxxxxxxxxxxxxx
 English (South Africa) Language Pack - langpack-en-ZA@xxxxxxxxxxxxxxxxxxx
 Hebrew (IL) Language Pack - langpack-he@xxxxxxxxxxxxxxxxxxx
 Default - {972ce4c6-7e08-4474-a285-3208198ce6fd}
InstallationDate: Installed on 2015-06-03 (110 days ago)
InstallationMedia: Xubuntu 14.04.2 LTS "Trusty Tahr" - Release amd64 (20150218.1)
IpRoute:
 default via 192.168.1.254 dev eth0  proto static 
 192.168.1.0/24 dev eth0  proto kernel  scope link  src 192.168.1.109  metric 1 
 192.168.1.0/24 dev wlan0  proto kernel  scope link  src 192.168.1.110  metric 9
MostRecentCrashID: bp-d6f07efe-631c-48bd-bcff-51d852150427
Plugins: Shockwave Flash - /usr/lib/flashplugin-installer/libflashplayer.so
PrefSources: prefs.js
Profiles: Profile0 (Default) - LastVersion=40.0.3/20150826185918
RunningIncompatibleAddons: True
SourcePackage: firefox
SubmittedCrashIDs:
 bp-d6f07efe-631c-48bd-bcff-51d852150427
 bp-a1e63f24-f0b0-4f6d-b0a7-546b92150427
 bp-d4405603-b1ad-4bfe-a493-c04992150426
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 01/09/2009
dmi.bios.vendor: LENOVO
dmi.bios.version: 6FET56WW (2.02 )
dmi.board.name: 4063A46
dmi.board.vendor: LENOVO
dmi.board.version: Not Available
dmi.chassis.asset.tag: 1780238
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Not Available
dmi.modalias: dmi:bvnLENOVO:bvr6FET56WW(2.02):bd01/09/2009:svnLENOVO:pn4063A46:pvrThinkPadW500:rvnLENOVO:rn4063A46:rvrNotAvailable:cvnLENOVO:ct10:cvrNotAvailable:
dmi.product.name: 4063A46
dmi.product.version: ThinkPad W500
dmi.sys.vendor: LENOVO

** Affects: firefox (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug trusty

-- 
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https://bugs.launchpad.net/bugs/1498428

Title:
  Clicking a link in an email gets 'firefox is already running' error

Status in firefox package in Ubuntu:
  New

Bug description:
  This is not a consistent problem, but occurs frequently.

  When I click a link in, for instance, an email I get an error message
  'Firefox is already running' and the link does not open. Killing
  firefox and clicking the link when it is not running is OK.

  I also cannot always kill firefox from my own user id. See below:

  xxxx@w500:~$ killall -9 firefox
  firefox(29317): Operation not permitted
  firefox: no process found
  xxxx@w500:~$ sudo !!
  sudo killall -9 firefox
  [sudo] password for xxxx: 
  xxxx@w500:~$ [NPAPI 31210] ###!!! ABORT: Aborting on channel error.: file /build/firefox-yz6GCb/firefox-40.0.3+build1/ipc/glue/MessageChannel.cpp, line 1659
  [NPAPI 31210] ###!!! ABORT: Aborting on channel error.: file /build/firefox-yz6GCb/firefox-40.0.3+build1/ipc/glue/MessageChannel.cpp, line 1659

  
  lsb_release -rd
  Description:	Ubuntu 14.04.3 LTS
  Release:	14.04

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: firefox 40.0.3+build1-0ubuntu0.14.04.1
  ProcVersionSignature: Ubuntu 3.16.0-49.65~14.04.1-generic 3.16.7-ckt15
  Uname: Linux 3.16.0-49-generic x86_64
  AddonCompatCheckDisabled: False
  ApportVersion: 2.14.1-0ubuntu3.13
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC1:  raph       2080 F.... pulseaudio
   /dev/snd/controlC29: raph       2038 F.... panel-4-mixer
   /dev/snd/controlC0:  raph       2038 F.... panel-4-mixer
                        raph       2080 F.... pulseaudio
  BuildID: 20150826185918
  Channel: Unavailable
  CurrentDesktop: XFCE
  Date: Tue Sep 22 11:55:54 2015
  ForcedLayersAccel: False
  IfupdownConfig:
   # interfaces(5) file used by ifup(8) and ifdown(8)
   auto lo
   iface lo inet loopback
  IncompatibleExtensions:
   English (GB) Language Pack - langpack-en-GB@xxxxxxxxxxxxxxxxxxx
   English (South Africa) Language Pack - langpack-en-ZA@xxxxxxxxxxxxxxxxxxx
   Hebrew (IL) Language Pack - langpack-he@xxxxxxxxxxxxxxxxxxx
   Default - {972ce4c6-7e08-4474-a285-3208198ce6fd}
  InstallationDate: Installed on 2015-06-03 (110 days ago)
  InstallationMedia: Xubuntu 14.04.2 LTS "Trusty Tahr" - Release amd64 (20150218.1)
  IpRoute:
   default via 192.168.1.254 dev eth0  proto static 
   192.168.1.0/24 dev eth0  proto kernel  scope link  src 192.168.1.109  metric 1 
   192.168.1.0/24 dev wlan0  proto kernel  scope link  src 192.168.1.110  metric 9
  MostRecentCrashID: bp-d6f07efe-631c-48bd-bcff-51d852150427
  Plugins: Shockwave Flash - /usr/lib/flashplugin-installer/libflashplayer.so
  PrefSources: prefs.js
  Profiles: Profile0 (Default) - LastVersion=40.0.3/20150826185918
  RunningIncompatibleAddons: True
  SourcePackage: firefox
  SubmittedCrashIDs:
   bp-d6f07efe-631c-48bd-bcff-51d852150427
   bp-a1e63f24-f0b0-4f6d-b0a7-546b92150427
   bp-d4405603-b1ad-4bfe-a493-c04992150426
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 01/09/2009
  dmi.bios.vendor: LENOVO
  dmi.bios.version: 6FET56WW (2.02 )
  dmi.board.name: 4063A46
  dmi.board.vendor: LENOVO
  dmi.board.version: Not Available
  dmi.chassis.asset.tag: 1780238
  dmi.chassis.type: 10
  dmi.chassis.vendor: LENOVO
  dmi.chassis.version: Not Available
  dmi.modalias: dmi:bvnLENOVO:bvr6FET56WW(2.02):bd01/09/2009:svnLENOVO:pn4063A46:pvrThinkPadW500:rvnLENOVO:rn4063A46:rvrNotAvailable:cvnLENOVO:ct10:cvrNotAvailable:
  dmi.product.name: 4063A46
  dmi.product.version: ThinkPad W500
  dmi.sys.vendor: LENOVO

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