desktop-packages team mailing list archive

[Jan Rathmann <janrathmann@xxxxxxxxxxx>]

Public bug reported:

Hello,

if I print black text on my HP Photosmart D5460, the output is grey
instead of black when choose "A4 borderless" as media size.

Steps to reproduce:

1. Start LibreOffice Writer, write some text
2. Click "File -> Print"
3. In the print dialogue, check "Use only paper size from printer settings" (under the "Options"-tab)
4. On the "General"-tab, select the printer and click on properties
5. In the properties dialogue, select "A4 borderless" as paper size (optionally set print quality to "draft" and output mode to "black only grayscale", my preferred settings)
6. Start the print.

Now the printed text is grey instead of black, I have attached a photo
of how the output looks compared to normal output (when media size is
set to "A4" non-borderless).

I have also attached the file (printout) with the data that would go to
the printer when printing on "A4 borderless" according to the guide on
https://wiki.ubuntu.com/DebuggingPrintingProblems#Getting_the_data_which_would_go_to_the_printer

Kind regards;
Jan

ProblemType: Bug
DistroRelease: Ubuntu 15.10
Package: cups 2.1.0-4
ProcVersionSignature: Ubuntu 4.2.0-10.12-generic 4.2.0
Uname: Linux 4.2.0-10-generic x86_64
NonfreeKernelModules: nvidia
ApportVersion: 2.18.1-0ubuntu1
Architecture: amd64
CupsErrorLog:
 
CurrentDesktop: Unity
Date: Thu Sep 24 15:57:48 2015
InstallationDate: Installed on 2015-09-17 (6 days ago)
InstallationMedia: Ubuntu 15.10 "Wily Werewolf" - Alpha amd64 (20150916)
Lpstat:
 device for Photosmart-D5400-series: hp:/usb/Photosmart_D5400_series?serial=MY95A990G204V3
 device for test: /tmp/printout
MachineType: Gigabyte Technology Co., Ltd. P35-DS3
Papersize: a4
PpdFiles:
 Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/Photosmart-D5400-series.ppd', '/etc/cups/ppd/test.ppd'] failed with exit code 2: grep: /etc/cups/ppd/Photosmart-D5400-series.ppd: Permission denied
 grep: /etc/cups/ppd/test.ppd: Permission denied
ProcKernelCmdLine: BOOT_IMAGE=/@/vmlinuz root=/dev/mapper/internal--hdd-test1 ro rootflags=subvol=@ quiet splash vt.handoff=7
SourcePackage: cups
UdevLog: Error: [Errno 2] Datei oder Verzeichnis nicht gefunden: '/var/log/udev'
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 06/18/2009
dmi.bios.vendor: Award Software International, Inc.
dmi.bios.version: F14
dmi.board.name: P35-DS3
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.board.version: x.x
dmi.chassis.type: 3
dmi.chassis.vendor: Gigabyte Technology Co., Ltd.
dmi.modalias: dmi:bvnAwardSoftwareInternational,Inc.:bvrF14:bd06/18/2009:svnGigabyteTechnologyCo.,Ltd.:pnP35-DS3:pvr:rvnGigabyteTechnologyCo.,Ltd.:rnP35-DS3:rvrx.x:cvnGigabyteTechnologyCo.,Ltd.:ct3:cvr:
dmi.product.name: P35-DS3
dmi.sys.vendor: Gigabyte Technology Co., Ltd.

** Affects: cups (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug wily

** Attachment added: "printout"
   https://bugs.launchpad.net/bugs/1499389/+attachment/4473324/+files/printout

-- 
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https://bugs.launchpad.net/bugs/1499389

Title:
  HP Photosmart D5460 prints text in gray instead of black when A4
  borderless is chosen

Status in cups package in Ubuntu:
  New

Bug description:
  Hello,

  if I print black text on my HP Photosmart D5460, the output is grey
  instead of black when choose "A4 borderless" as media size.

  Steps to reproduce:

  1. Start LibreOffice Writer, write some text
  2. Click "File -> Print"
  3. In the print dialogue, check "Use only paper size from printer settings" (under the "Options"-tab)
  4. On the "General"-tab, select the printer and click on properties
  5. In the properties dialogue, select "A4 borderless" as paper size (optionally set print quality to "draft" and output mode to "black only grayscale", my preferred settings)
  6. Start the print.

  Now the printed text is grey instead of black, I have attached a photo
  of how the output looks compared to normal output (when media size is
  set to "A4" non-borderless).

  I have also attached the file (printout) with the data that would go
  to the printer when printing on "A4 borderless" according to the guide
  on
  https://wiki.ubuntu.com/DebuggingPrintingProblems#Getting_the_data_which_would_go_to_the_printer

  Kind regards;
  Jan

  ProblemType: Bug
  DistroRelease: Ubuntu 15.10
  Package: cups 2.1.0-4
  ProcVersionSignature: Ubuntu 4.2.0-10.12-generic 4.2.0
  Uname: Linux 4.2.0-10-generic x86_64
  NonfreeKernelModules: nvidia
  ApportVersion: 2.18.1-0ubuntu1
  Architecture: amd64
  CupsErrorLog:
   
  CurrentDesktop: Unity
  Date: Thu Sep 24 15:57:48 2015
  InstallationDate: Installed on 2015-09-17 (6 days ago)
  InstallationMedia: Ubuntu 15.10 "Wily Werewolf" - Alpha amd64 (20150916)
  Lpstat:
   device for Photosmart-D5400-series: hp:/usb/Photosmart_D5400_series?serial=MY95A990G204V3
   device for test: /tmp/printout
  MachineType: Gigabyte Technology Co., Ltd. P35-DS3
  Papersize: a4
  PpdFiles:
   Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/Photosmart-D5400-series.ppd', '/etc/cups/ppd/test.ppd'] failed with exit code 2: grep: /etc/cups/ppd/Photosmart-D5400-series.ppd: Permission denied
   grep: /etc/cups/ppd/test.ppd: Permission denied
  ProcKernelCmdLine: BOOT_IMAGE=/@/vmlinuz root=/dev/mapper/internal--hdd-test1 ro rootflags=subvol=@ quiet splash vt.handoff=7
  SourcePackage: cups
  UdevLog: Error: [Errno 2] Datei oder Verzeichnis nicht gefunden: '/var/log/udev'
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 06/18/2009
  dmi.bios.vendor: Award Software International, Inc.
  dmi.bios.version: F14
  dmi.board.name: P35-DS3
  dmi.board.vendor: Gigabyte Technology Co., Ltd.
  dmi.board.version: x.x
  dmi.chassis.type: 3
  dmi.chassis.vendor: Gigabyte Technology Co., Ltd.
  dmi.modalias: dmi:bvnAwardSoftwareInternational,Inc.:bvrF14:bd06/18/2009:svnGigabyteTechnologyCo.,Ltd.:pnP35-DS3:pvr:rvnGigabyteTechnologyCo.,Ltd.:rnP35-DS3:rvrx.x:cvnGigabyteTechnologyCo.,Ltd.:ct3:cvr:
  dmi.product.name: P35-DS3
  dmi.sys.vendor: Gigabyte Technology Co., Ltd.

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