desktop-packages team mailing list archive

["Christopher M. Penalver" <christopher.m.penalver@xxxxxxxxx>]

Andrew Dillon, thank you for reporting this and helping make Ubuntu
better. As per http://support.hp.com/us-en/drivers/selfservice/HP-
Pavilion-17-e000-Notebook-PC-series/5375409/model/6521462 an update to
your computer's buggy and outdated BIOS is available (F.35). If you
update to this following https://help.ubuntu.com/community/BIOSUpdate
does it change anything?

If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

For more on BIOS updates and linux, please see
https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette
.

Please note your current BIOS is already in the Bug Description, so
posting this on the old BIOS would not be helpful. As well, you don't
have to create a new bug report.

Once the BIOS is updated, if the problem is still reproducible, and the
information above is provided, then please mark this report Status New.
Otherwise, please mark this as Invalid.

Thank you for your understanding.

** Tags added: f.35

** Tags removed: f.35
** Tags added: bios-outdated-f.35

** Package changed: xserver-xorg-video-ati (Ubuntu) => xorg (Ubuntu)

** Changed in: xorg (Ubuntu)
   Importance: Undecided => Low

** Changed in: xorg (Ubuntu)
       Status: New => Incomplete

-- 
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to xserver-xorg-video-ati in Ubuntu.
https://bugs.launchpad.net/bugs/1299834

Title:
  Laptop screen only displays when something is plugged into the HDMI
  port

Status in xorg package in Ubuntu:
  Incomplete

Bug description:
  HP Laptop

  AMD A8-5550M APU with Radeon(tm) HD Graphics x4

  Model 17-e016dx

  When booting in to "Try Ubuntu without installing" with nothing plugged in to the HDMI port I get a blank screen on the laptop, but seems to boot normally other wise.
  Reproduced 3 times

  When booting in to "Try Ubuntu without installing" with a device plugged in to the HDMI port I can get to the desktop without issue and displays normally on the laptop screen.
  Reproduced 3 times

  Ran install from the same USB install with device plugged in to HDMI,
  display shows normally

  Note: I can install 13.10 without this work around

  After Install was finished laptop booted fine with HDMI cable plugged
  in.

  Removed HDMI, boot to desktop but no video again.

  Plugged HDMI back in, booted fine.

  Tried to change graphics drivers to fglrx-updates or fglrx would not
  take

  Rebooted, still would not take ether one of the fglrx graphics
  drivers, no error message.

  Downloaded New BIOS from HP
  Version: F.31

  Needs Windows 8, to update BIOS

  Updated BIOS

  Booted from Ubuntu USB "Try Ubuntu without installing" without HDMI
  plugged in black screen again

  Plugged HDMI in, booted from USB "Try Ubuntu without installing" and
  got to Ubuntu desktop.

  Was able to install fglrx-updates in Live Boot

  Restarted and ran install from bootiable USB

  installed Ubuntu 14.04 still had no video without HDMI plugged in

  installed fglrx-updates in Additional Drivers, and it stuck, rebooted

  Worked

  Shutdown, removed HDMI cable

  Booted and it worked. Laptop video works with out HDMI plugged in.

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: xserver-xorg-video-ati 1:7.3.0-1ubuntu3
  ProcVersionSignature: Ubuntu 3.13.0-20.42-generic 3.13.7
  Uname: Linux 3.13.0-20-generic x86_64
  NonfreeKernelModules: fglrx
  .tmp.unity.support.test.0:

  ApportVersion: 2.13.3-0ubuntu1
  Architecture: amd64
  CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
  CompositorRunning: compiz
  CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
  CompositorUnredirectFSW: true
  CurrentDesktop: Unity
  Date: Sun Mar 30 10:04:05 2014
  DistUpgraded: Fresh install
  DistroCodename: trusty
  DistroVariant: ubuntu
  DkmsStatus: fglrx-updates, 13.350.1, 3.13.0-20-generic, x86_64: installed
  ExtraDebuggingInterest: Yes
  GraphicsCard:
   Advanced Micro Devices, Inc. [AMD/ATI] Richland [Radeon HD 8550G] [1002:990d] (prog-if 00 [VGA controller])
     Subsystem: Hewlett-Packard Company Device [103c:1984]
  InstallationDate: Installed on 2014-03-30 (0 days ago)
  InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Beta amd64 (20140326)
  MachineType: Hewlett-Packard HP Pavilion 17 Notebook PC
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-20-generic.efi.signed root=UUID=b4007e1a-20b8-4530-ab38-1841cea0a9e6 ro quiet splash vt.handoff=7
  SourcePackage: xserver-xorg-video-ati
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 12/04/2013
  dmi.bios.vendor: Insyde
  dmi.bios.version: F.31
  dmi.board.asset.tag: Base Board Asset Tag
  dmi.board.name: 1984
  dmi.board.vendor: Hewlett-Packard
  dmi.board.version: 01.13
  dmi.chassis.type: 10
  dmi.chassis.vendor: Hewlett-Packard
  dmi.chassis.version: Chassis Version
  dmi.modalias: dmi:bvnInsyde:bvrF.31:bd12/04/2013:svnHewlett-Packard:pnHPPavilion17NotebookPC:pvr0883100000305B10000620100:rvnHewlett-Packard:rn1984:rvr01.13:cvnHewlett-Packard:ct10:cvrChassisVersion:
  dmi.product.name: HP Pavilion 17 Notebook PC
  dmi.product.version: 0883100000305B10000620100
  dmi.sys.vendor: Hewlett-Packard
  version.compiz: compiz 1:0.9.11+14.04.20140320.1-0ubuntu1
  version.fglrx-installer: fglrx-installer N/A
  version.ia32-libs: ia32-libs N/A
  version.libdrm2: libdrm2 2.4.52-1
  version.libgl1-mesa-dri: libgl1-mesa-dri 10.1.0-1ubuntu1
  version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
  version.libgl1-mesa-glx: libgl1-mesa-glx 10.1.0-1ubuntu1
  version.xserver-xorg-core: xserver-xorg-core 2:1.15.0-1ubuntu7
  version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.8.2-1ubuntu2
  version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.3.0-1ubuntu3
  version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.910-0ubuntu1
  version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.10-1ubuntu2
  xserver.bootTime: Sun Mar 30 09:49:59 2014
  xserver.configfile: default
  xserver.errors:
   open /dev/dri/card0: No such file or directory
   AIGLX error: failed to open /usr/X11R6/lib64/modules/dri/fglrx_dri.so, error[/usr/X11R6/lib64/modules/dri/fglrx_dri.so: cannot open shared object file: No such file or directory]
   AIGLX error: failed to open /usr/lib64/dri/fglrx_dri.so, error[/usr/lib64/dri/fglrx_dri.so: cannot open shared object file: No such file or directory]
   AIGLX error: failed to open /usr/X11R6/lib/modules/dri/fglrx_dri.so, error[/usr/X11R6/lib/modules/dri/fglrx_dri.so: cannot open shared object file: No such file or directory]
  xserver.logfile: /var/log/Xorg.0.log
  xserver.version: 2:1.15.0-1ubuntu7
  xserver.video_driver: fglrx

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