desktop-packages team mailing list archive

["Christopher M. Penalver" <christopher.m.penalver@xxxxxxxxx>]

Joseph S Tate, thank you for reporting this and helping make Ubuntu
better. As per http://www.dell.com/support/home/us/en/04/product-
support/product/xps-12-9q33/drivers an update to your computer's buggy
and outdated BIOS is available (A08). If you update to this following
https://help.ubuntu.com/community/BIOSUpdate does it change anything?

If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

For more on BIOS updates and linux, please see
https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette
.

Please note your current BIOS is already in the Bug Description, so
posting this on the old BIOS would not be helpful. As well, you don't
have to create a new bug report.

Once the BIOS is updated, if the problem is still reproducible, and the
information above is provided, then please mark this report Status New.
Otherwise, please mark this as Invalid.

Thank you for your understanding.

** Changed in: xserver-xorg-video-intel (Ubuntu)
   Importance: Critical => Low

** Changed in: xserver-xorg-video-intel (Ubuntu)
       Status: Confirmed => Incomplete

-- 
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to xserver-xorg-video-intel in Ubuntu.
https://bugs.launchpad.net/bugs/1287396

Title:
  [hsw mesa] GPU lockup  IPEHR: 0x7a000003

Status in xserver-xorg-video-intel package in Ubuntu:
  Incomplete

Bug description:
  I'm not sure if this is a bug in the driver or the kde lock subsystem.

  The system was powering down the display because of timeout, when I
  interrupted it. Got a black screen with the cursor. Cursor would move
  as I moved the mouse, but nothing else would display, despite hitting
  alt-tab, esc, and other keys.

  I hit ctl-alt-backspace and was prompted to file this bug.

  ProblemType: Crash
  DistroRelease: Ubuntu 14.04
  Package: xserver-xorg-video-intel 2:2.99.910-0ubuntu1
  ProcVersionSignature: Ubuntu 3.12.0-7.15-generic 3.12.4
  Uname: Linux 3.12.0-7-generic x86_64
  .tmp.unity.support.test.0:
   
  ApportVersion: 2.13.2-0ubuntu5
  Architecture: amd64
  CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
  CompositorRunning: kwin
  Date: Mon Mar  3 16:38:24 2014
  DistUpgraded: 2014-02-20 22:35:53,373 ERROR got an error from dpkg for pkg: 'gcc-4.9-base': 'no package named `gcc-4.9-base' is installed, cannot configure'
  DistroCodename: trusty
  DistroVariant: ubuntu
  DuplicateSignature: GPU lockup  IPEHR: 0x7a000003 IPEHR: 0x0b140001 Ubuntu 14.04
  ExecutablePath: /usr/share/apport/apport-gpu-error-intel.py
  ExtraDebuggingInterest: Yes
  GpuHangFrequency: This is the first time
  GraphicsCard:
   Intel Corporation Haswell-ULT Integrated Graphics Controller [8086:0a16] (rev 09) (prog-if 00 [VGA controller])
     Subsystem: Dell Device [1028:05e3]
  InstallationDate: Installed on 2014-02-20 (10 days ago)
  InstallationMedia: Kubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1)
  InterpreterPath: /usr/bin/python3.4
  LightdmGreeterLog:
   QInotifyFileSystemWatcherEngine::addPaths: inotify_add_watch failed: No such file or directory
   QFileSystemWatcher: failed to add paths: /var/lib/lightdm/.config/ibus/bus
   Bus::open: Can not get ibus-daemon's address. 
   IBusInputContext::createInputContext: no connection to ibus-daemon 
   file:///usr/share/kde4/apps/lightdm-kde-greeter/themes/userbar/main.qml:135: Unable to assign [undefined] to QString usersession
  LightdmGreeterLogOld:
   QInotifyFileSystemWatcherEngine::addPaths: inotify_add_watch failed: No such file or directory
   QFileSystemWatcher: failed to add paths: /var/lib/lightdm/.config/ibus/bus
   Bus::open: Can not get ibus-daemon's address. 
   IBusInputContext::createInputContext: no connection to ibus-daemon 
   file:///usr/share/kde4/apps/lightdm-kde-greeter/themes/userbar/main.qml:135: Unable to assign [undefined] to QString usersession
  MachineType: Dell Inc. XPS 12-9Q33
  ProcCmdline: /usr/bin/python3 /usr/share/apport/apport-gpu-error-intel.py
  ProcEnviron:
   
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.12.0-7-generic root=UUID=085f457a-4960-450b-ad94-40bdb43fcfd4 ro quiet splash vt.handoff=7
  RelatedPackageVersions:
   xserver-xorg             1:7.7+1ubuntu8
   libdrm2                  2.4.52-1
   xserver-xorg-video-intel 2:2.99.910-0ubuntu1
  SourcePackage: xserver-xorg-video-intel
  Title: GPU lockup  IPEHR: 0x7a000003 IPEHR: 0x0b140001
  UpgradeStatus: Upgraded to trusty on 2014-02-21 (10 days ago)
  UserGroups:
   
  dmi.bios.date: 07/26/2013
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: A02
  dmi.board.name: XPS 12-9Q33
  dmi.board.vendor: Dell Inc.
  dmi.board.version: A02
  dmi.chassis.type: 8
  dmi.chassis.vendor: Dell Inc.
  dmi.chassis.version: Not Specified
  dmi.modalias: dmi:bvnDellInc.:bvrA02:bd07/26/2013:svnDellInc.:pnXPS12-9Q33:pvrA02:rvnDellInc.:rnXPS12-9Q33:rvrA02:cvnDellInc.:ct8:cvrNotSpecified:
  dmi.product.name: XPS 12-9Q33
  dmi.product.version: A02
  dmi.sys.vendor: Dell Inc.
  version.compiz: compiz 1:0.9.11+14.04.20140218-0ubuntu1
  version.ia32-libs: ia32-libs N/A
  version.libdrm2: libdrm2 2.4.52-1
  version.libgl1-mesa-dri: libgl1-mesa-dri 10.1.0~rc1-1ubuntu4
  version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
  version.libgl1-mesa-glx: libgl1-mesa-glx 10.1.0~rc1-1ubuntu4
  version.xserver-xorg-core: xserver-xorg-core 2:1.15.0-1ubuntu6
  version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.8.2-1ubuntu2
  version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.3.0-1ubuntu3
  version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.910-0ubuntu1
  version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.10-1ubuntu2
  xserver.bootTime: Mon Mar  3 16:38:17 2014
  xserver.configfile: default
  xserver.errors:
   
  xserver.logfile: /var/log/Xorg.0.log
  xserver.outputs:
   product id                                1027 
   vendor                                     LGD
  xserver.version: 2:1.15.0-1ubuntu6

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/xserver-xorg-video-intel/+bug/1287396/+subscriptions